16 min
How to talk to customer service – and actually get what you want Life Kit
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- Self-Improvement
Asking to speak to the manager isn't going to get the results you want. In this episode, negotiation consultant Craig dos Santos gives tips on how to make a customer service representative your collaborator instead of your enemy.
Learn more about sponsor message choices: podcastchoices.com/adchoices
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Asking to speak to the manager isn't going to get the results you want. In this episode, negotiation consultant Craig dos Santos gives tips on how to make a customer service representative your collaborator instead of your enemy.
Learn more about sponsor message choices: podcastchoices.com/adchoices
NPR Privacy Policy
16 min