22 min
How Worldwide Cyclery Grew to $15M/year With A Customer Service Strategy - With Jeff Cayley Minds of Ecommerce
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- Business
Jeff Cayley is the founder & CEO of Worldwide Cyclery, an 8-figure ecommerce site in the bike industry, with 3 retail locations.
In this episode, Jeff shares how he created a customer service strategy that is the backbone of their growth to nearly 15 million a year in sales.
He also shares how they go above and beyond for customers, to keep them loyal to the brand while creating a word-of-mouth marketing strategy.
Jeff Cayley is the founder & CEO of Worldwide Cyclery, an 8-figure ecommerce site in the bike industry, with 3 retail locations.
In this episode, Jeff shares how he created a customer service strategy that is the backbone of their growth to nearly 15 million a year in sales.
He also shares how they go above and beyond for customers, to keep them loyal to the brand while creating a word-of-mouth marketing strategy.
22 min