18 episodes

Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, we've got the playbook for you.

I'm Carly Agar, your trusty 10+ year CS veteran and award-winning CS career coach, and I'm here to turn your career dreams into reality. Every Wednesday, join me and some amazing guests as we dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar.

What's on the Menu?
🔥 Pro Tips: Learn the tricks of the trade from seasoned pros.
🚀 Career Growth Hacks: Elevate your game, one episode at a time.
🔄 Unexpected Paths: Hear stories that'll make you rethink your career's GPS.

Follow Carly on LinkedIn at www.linkedin.com/in/carly-agar/. For free job search tools, go to www.carlyagar.com/freebies. To work with Carly, go to https://www.carlyagar.com/apply

Customer Success Career Coach Carly Agar | Career and Job Interview Tips for Customer Success Managers

    • Business
    • 5.0 • 65 Ratings

Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, we've got the playbook for you.

I'm Carly Agar, your trusty 10+ year CS veteran and award-winning CS career coach, and I'm here to turn your career dreams into reality. Every Wednesday, join me and some amazing guests as we dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar.

What's on the Menu?
🔥 Pro Tips: Learn the tricks of the trade from seasoned pros.
🚀 Career Growth Hacks: Elevate your game, one episode at a time.
🔄 Unexpected Paths: Hear stories that'll make you rethink your career's GPS.

Follow Carly on LinkedIn at www.linkedin.com/in/carly-agar/. For free job search tools, go to www.carlyagar.com/freebies. To work with Carly, go to https://www.carlyagar.com/apply

    17. Learn to SELL yourself as the best candidate for the job (PART 2)

    17. Learn to SELL yourself as the best candidate for the job (PART 2)

    Are you struggling to stand out in your interviews? Wonder what it truly means to sell yourself as the best candidate for the role? Then you cannot afford to miss this episode!
    In part two of our two-part series, I pick up where we left off in part one and dive deeper into my five rules for selling yourself. I’ll share why you need to "don't imply it, say it," how to showcase your skills by saying it with conviction and how to use questions to fill the gaps. 
    Tune in to transform the way you sell yourself in interviews. These tips and success stories will equip you with the confidence and strategies needed to turn interviews into job offers.
    🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews
    🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews
    🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching
    ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.
    Head to the Show Notes: https://customer-success-career.captivate.fm/episode17
    PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

    • 29 min
    16. Learn to SELL yourself as the best candidate for the job (PART 1)

    16. Learn to SELL yourself as the best candidate for the job (PART 1)

    Are you constantly applying for jobs but can't seem to get your foot in the door? Are you struggling to make it pass that crucial interview stage? Don't miss this episode where we crack the code on how to SELL yourself as the best candidate for any job!
    In part one of this two-part series, I'll guide you through the art of self-promotion in job interviews, focusing on the powerhouse strategy of using "I" instead of "we". Learn from real-life examples as I step you through the first two of my five rules for selling yourself. 
    Tune in now to transform how you present yourself in interviews and increase your chances of landing that dream job. This is your first step towards mastering the interview process in the competitive world of customer success!
    🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews
    🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews
    🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching
    ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.
    Head to the Show Notes: https://customer-success-career.captivate.fm/episode16
    PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

    • 35 min
    15. How coaches and mentors can help you catapult your career success (PART 2)

    15. How coaches and mentors can help you catapult your career success (PART 2)

    Are you ready to find the right mentor or coach? Hold off on hiring just anyone until you've listened to the second part of our two-part series. In this episode, I outline the six steps I recommend for choosing the best coach or mentor for your specific goals.
    We'll dive into evaluating potential mentors or coaches, understanding the return on investment, and making informed decisions that enhance both your professional and personal growth. Packed with actionable tips, this episode will help you avoid the common mistakes I made. So tune in and get ready to elevate your career to the next level with the perfect coach or mentor.
    🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews
    🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews
    🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching
    ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.
    Head to the Show Notes: https://customer-success-career.captivate.fm/episode15
    PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

    • 38 min
    14. How coaches and mentors can help you catapult your career success (PART 1)

    14. How coaches and mentors can help you catapult your career success (PART 1)

    Are you ready to take the next big step in your career? Have you been considering getting a coach or a mentor but just not sure if it is the right move for you? Then this episode is an absolute must-listen for you! 
    In part one of this two-part series, I’m going to delve into the world of career success and uncover how finding the right coach or mentor can be a game-changer in your professional journey. From knowing what kind of help you need to how to find the right person, let me help you decide what the right step is for you. 
    There is so much to unpack in this episode, so tune in as we explore these pivotal decisions that could catapult your career success.
    🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews
    🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews
    🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching
    ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.
    Head to the Show Notes: https://customer-success-career.captivate.fm/episode14
    PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

    • 37 min
    13. Managing your time as a Customer Success job seeker

    13. Managing your time as a Customer Success job seeker

    Is your job search feeling like a full-time job? It doesn’t have to feel this way! Whether you have five hours a week or one hour a week, I am sharing actionable tips to get the most out of your job search. 
    In this episode, I will teach you how to avoid burnout as a customer success job seeker. From managing your time more efficiently to strategically planning your job search activities, I will cover it all. So remember, the key to landing that dream role isn’t about the hours you pour in—it’s about the strategy behind it!
    🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews
    🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews
    🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching
    ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.
    Head to the Show Notes: https://customer-success-career.captivate.fm/episode13
    PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

    • 32 min
    12. How to add more numbers to your resume

    12. How to add more numbers to your resume

    Is your resume lacking in numbers? You know that you need to quantify your achievements but are left scratching your head about how to do this. I totally get it! In today’s episode, I will teach you how to make your work experience resonate more powerfully with recruiters. 
    I’ll discuss how to turn your impact—whether direct, across teams, or business-wide—into measurable metrics. With a focus on digging up specific numbers, I'll show you how to illustrate your success stories and boost your resume's effectiveness. 
    This episode is basically an entire cheat sheet to make your resume stand out against other applicants. You may want to take some notes, so grab your pen and paper and dive in!
    Head to the Show Notes: https://customer-success-career.captivate.fm/episode12
    🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews
    🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews
    🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching
    ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/.
    PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!

    • 34 min

Customer Reviews

5.0 out of 5
65 Ratings

65 Ratings

Sarah Vor. ,

The Little Tweaks We Can All Apply

Carly’s podcasts are so informative and the best part? Her tips are so easy to implement! From using self reflection to understand what makes us happy at work to using “I” instead of “we” when talking about professional experience, Carly breaks down her advice into manageable pieces so that they are easy to incorporate. As someone on the job hunt, I am so happy I found this podcast!

Dezijanea ,

New to customer success

This customer success podcast is an invaluable resource that has truly transformed my career trajectory. The insightful discussions and practical tips shared on the podcast have provided me with a solid foundation in customer success and equipped me with the knowledge and skills needed to excel in this role. I highly recommend this podcast to anyone looking to kickstart their career in customer success and gain a deeper understanding of how to effectively engage and support customers. Thank you to the podcast team for their dedication to empowering and guiding professionals in the customer success field.

Courtney 3 ,

Easy listening with practical tips!

I love how Carly gets straight to the point. I’ve listened to 2 episodes and have learned a ton. I would definitely recommend this podcast to current CSMs or those considering a career shift.

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