76 episodes

In Before The Lock is a podcast from Erica Kuhl and Brian Oblinger about community, customer experience, and leadership at scale.

In Before The Lock Erica Kuhl & Brian Oblinger

    • Business
    • 4.8 • 20 Ratings

In Before The Lock is a podcast from Erica Kuhl and Brian Oblinger about community, customer experience, and leadership at scale.

    🔓 76: Combo pages

    🔓 76: Combo pages

    Erica and Brian explore Zendesk and Atlassian community landing pages.
    Community Industry News: Katharina Koidl joined Equalture to run Community & Events Emily Lakin was promoted to Head of Creator Community at Patreon Yurii Lazaruk joined CodeControl as Community Manager Ramona Hategan joined Nordcloud as Community Manager Punnya P joined Gurucul as Manager of Online Global Communities Grace Cheung was promoted to Sr. Manager, Community & Social at Lattice Danny Wurst joined Atmosfy as Head of Community Lorena Seco de Herrera Ortega joined Quantexa as Senior Community Manager Kristian Ugguccioni joined Goose Chase as Head of Community Combo home pages: Zendesk Atlassian Aftershow: #vanlife jessica.over.yonder

    • 1 hr 13 min
    🧵 75: We’re not that important

    🧵 75: We’re not that important

    “How do you handle 'turning off' when your community is always on?” — Alex Angel

    • 4 min
    🔓 74: Leading thought

    🔓 74: Leading thought

    How to bring Thought Leadership into your community to expand your reach, engage senior personas, and inject your perspective into an industry.
    Community Industry News: Brittany Edwards joined NinjaOne as Technical Content and Community Manager Tracy Maurer joined LumApps as Customer Community Manager Ricardo Navaro joined Stripe as Developer Community Marketing, Global Lead Jami Diaz joined LG NOVA as Sr. Manager, Ecosystem Community Thought Leadership + Community: Community Club Alteryx Culture Amp Hubspot Drift Marketing Nation Salesforce

    • 1 hr 11 min
    🧵 73: Very boondoggle-y

    🧵 73: Very boondoggle-y

    “What are your thoughts on an in-person Community summit? When is a good time in the Community lifecycle to consider hosting one? What benefits/ROI do you expect from it?” — Lauren

    • 6 min
    🔓 72: People who say nice things

    🔓 72: People who say nice things

    How to build a successful advocacy program.
    Community Industry News: Jessa Brown joined Alma as Senior Manager, Community Engagement Tess Brown joined Outreach as Senior Program Manager, Community Engagement Marjorie Anderson joined Product School as Director of Community Manuel Hernández joined Thrivable as VP, Community & Partnerships IIham Boulghallat joined Cisco as Head of Community Programs Samantha Sorscher joined Fiverr as Team Lead, Community & Social Impact Victor Rubio Rivera was promoted to Sr. Manager, Community Engagement at Public.com Jocelyn Hsu was promoted to Director, Creator Community at Picsart Sokwo Gospel joined YOGO as Community Manager John Yates joined Higher Logic as a Senior Analyst Marie Sinkova joined MedVidi as Community Manager Jennifer Serrat joined CoachHub as Coach Community Manager Peter Broadley was promoted to Manager, Community Strategy and Engagement at CSA Group Aaron White joined WalkMe as Community Events Manager Christopher Shernaman joined CiscoMeraki as Community Platform Operations Manager Evan Hamilton joined HubSpot as Director of Community  Advocacy: Our episode on Superusers Erica’s Customer Marketing Ecosystem slide

    • 1 hr 11 min
    🧵 71: It ain’t dead

    🧵 71: It ain’t dead

    “How do you see the role of email in connecting with your community? And how do you see it changing?” – Hannah Whalen

    • 3 min

Customer Reviews

4.8 out of 5
20 Ratings

20 Ratings

ShepherdingHeart ,

Generosity in action

Witty, smart, and thought-provoking, Brian and Erika breathe life into community topics. Each episode is relevant to any community builder. I learn something new and am challenged by each episode to do more and be more for the people I choose to serve. If you are a community builder or want to be, their podcast is a must-listen.

KO-WinterPark ,

Loving this podcast!

I’m loving this. I started a community (somewhat accidentally) and I am so happy to find experts sharing how to do this right. There is a real art/skill to cultivating a vibrant community and community experience — it is really cool to hear Erica and Brian describe how to navigate the very challenges I have. I so appreciate their expertise (they clearly KNOW this space) and I am enjoying the light energetic delivery. They are fun to listen to and their passion is contagious!

CesarRomero86 ,

What is the business value of a community strategy? Tune in to find out.

I admire Brian and Erica for their expertise, knowledge, honesty, vulnerability, and amazing chemistry. This podcast is for everyone looking to get started on community or interested in stepping it up a notch if you have been doing community for years. Besides sharing their expertise on community building, I love how they make it relatable by sharing their personal experiences and not being afraid to be honest and vulnerable. I'm excited for future episodes and continue to learn from two superstars in the community industry.

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