Insights for IT Negotiations

UpperEdge
  • 5.0 (7)
  • BUSINESS
  • UPDATED WEEKLY

The world's most trusted IT negotiation advisors for innovative IT sourcing and risk mitigation strategies

  1. 5D AGO

    ServiceNow's New Product Packaging: AI Included, Pricing Tiers, and What Customers Must Know

    ServiceNow has announced "AI" will be included in all products moving forward, but what does that actually mean for customers? In this breakdown, ServiceNow Practice Leader and Industry Expert, Adam Mansfield analyzes ServiceNow’s new AI-enabled product strategy, including the shift to bundled AI capabilities without the need for an "add-on", and the new product packaging and associated pricing tiers (Foundation, Advanced, and Prime). While the promise is simplicity, no add-ons, no integrations, no procurement hurdles, the reality raises critical questions. Do ServiceNow customers actually need all of this AI? What are the real cost implications? And how will the product packaging and pricing structures impact renewals, flexibility, and long-term value? Adam walks through: ServiceNow’s AI product architecture (workflow data fabric, AI control tower, autonomous workflows)The three-tier pricing model and what each includesRisks around transparency, value realization, and vendor lock-inKey questions every customer should ask before renewalIf you're a ServiceNow customer,  this is essential insight

    5 min

  2. APR 9

    ServiceNow’s Consumption Trap: What Every Customer Needs to Know

    Consumption-based pricing is rapidly becoming the norm, especially with AI. In this episode, we break down ServiceNow’s hybrid consumption model for Now Assist and why it’s more complex (and risky) than it appears. Learn how vendors are using this model to drive revenue, the red flags to watch for, and what you must do to stay in control before costs spiral. If you're heading into a renewal or attending Knowledge, this is a must-listen. Resources: BLOG – If ServiceNow Is on Your Roadmap in 2026, Your Negotiation Strategy Cannot Wait BLOG – What ServiceNow Customers Can Expect in 2026: A Push for More About the Show:Welcome to Insights for IT Negotiations, a podcast by UpperEdge, a leading IT sourcing, negotiation, and project execution advisory firm. Join Adam Mansfield UpperEdge’s SaaS Leader, and Kylie Chisholm, UpperEdge’s Marketing Manager, as they share valuable insights to help you maximize the value of your key IT relationships. For more innovative IT sourcing and risk mitigation insights, subscribe to the UpperEdge newsletter and follow UpperEdge on LinkedIn and Twitter.

    25 min

  3. APR 8

    Oracle’s Big Shift: AI Infrastructure, Layoffs, and What It Means for Customers

    Shane Griffin, Oracle Practice Manager at UpperEdge, breaks down Oracle’s latest strategic moves following its Q3 earnings call. From leadership changes and a new CFO hire to large-scale layoffs, Oracle is clearly doubling down on AI infrastructure and OCI growth. In this analysis, Shane explains how these developments connect and what they signal for Oracle’s future direction. More importantly, he outlines what customers should expect as Oracle leans into AI-driven operations, capital reallocation, and evolving sales tactics. If you’re negotiating with Oracle or evaluating OCI, this is essential insight to help you prepare.

    6 min

  4. MAR 23

    How Generative AI Accelerated a Complex SAP Transformation

    In this episode of Insights for IT Negotiations, we take a deeper dive into one of the most talked-about topics in enterprise transformation today: the real-world application of generative AI. Building on our previous conversation, we’re joined again byKevin Lagge of OGE and UpperEdge’s Ted Rogers to explore how AI moved from experimentation to mission-critical execution during a complex, large-scale SAP transformation. Rather than embedding AI into the technology stack itself,Kevin shares how his team leveraged generative AI as an accelerator across the entire transformation lifecycle, from generating functional specs and refactoring legacy code to improving testing, defect resolution, and ongoing operations. Key themes in this episode include: How AI helped reduce development effort by up to 80% through rapid iteration and "knocking the white off the page"The importance of a human-in-the-loop approach to ensure accuracy and trustBuilding internal AI tool like ATlas and Foundry to drive long-term operational efficiencyWhy many service providers are still struggling to deliver real AI value, and how to hold them accountableHow AI is reshaping vendor relationships, cost structures, and the future of IT servicesResources: PODCAST – Beating the Odds: Governance, SAP RISE, and AI in a Major IT Transformation WHITE PAPER – Driving Value Through Discipline: How an Energy Company Reimagined Transformation with UpperEdge About the Show: Welcome to Insights for IT Negotiations, a podcast byUpperEdge, a leading IT sourcing, negotiation, and project execution advisory firm. Join John Belden, UpperEdge’s Chief Research and Strategy Officer, and Kylie Chisholm, UpperEdge’s Marketing Manager, every other week as they share valuable insights to help you maximize the value of your key IT relationships. For more innovative IT sourcing and risk mitigation insights, subscribe to the UpperEdge newsletter and follow UpperEdge on LinkedIn and Twitter.

    48 min

  5. MAR 6

    Microsoft 365 E7: The Next Big Enterprise Lock-In?

    Microsoft may finally be preparing to launch Microsoft 365 E7, a long-rumored enterprise bundle that could reshape how organizations adopt AI, Copilot, and security tools.In this video, UpperEdge’s Adam Mansfield breaks down the rumors surrounding E7, including what might be included, potential pricing, and, most importantly, why Microsoft may be introducing it now. Adam explores how Microsoft could use E7 to accelerate E5 adoption, drive Copilot usage, and tighten enterprise lock-in through bundled licensing and hybrid pricing models. He also explains why enterprise customers with upcoming renewals should start asking Microsoft direct questions now.Key topics covered: Why Microsoft may launch Microsoft 365 E7The role of Copilot adoption in enterprise licensingExpected pricing structure and bundling strategyThe potential shift to hybrid licensing (per user + consumption)How enterprises should prepare before their next Microsoft negotiationIf you manage Microsoft licensing, procurement, or enterprise IT strategy, this is a discussion you don’t want to miss.

    6 min

  6. FEB 27

    Workday Q4 Earnings Breakdown: What Customers Need to Know

    Workday’s Q4 earnings are out — but what do they really mean for customers?In this analysis, Shane Griffin, IT Sourcing & Commercial Advisory Practice Manager at UpperEdge, breaks down Workday’s financial performance, reduced 2027 guidance, stock volatility, and AI acquisition strategy — and translates it into practical implications for both existing and prospective customers.While revenue grew 13% year-over-year and margins improved, there are underlying signals worth examining: slower projected growth, stock pressure, leadership turnover, aggressive AI acquisitions, and increased early renewal activity.Shane explains:• Why Workday’s AI strategy is creating both opportunity and skepticism• What early renewal pushes really signal• How customers can use this moment as a leverage inflection point• Why competitive pressure is forcing sharper pricing and protections• What new modules like HiredScore AI mean for negotiationsIf you’re negotiating a renewal, considering expansion, or evaluating Workday in a competitive deal cycle, this is a critical market moment — and customers have more leverage than they think.

    5 min

  7. FEB 27

    Salesforce Q4 FY26 Earnings Breakdown: Agentforce and the Flex Credits Flywheel

    Salesforce’s Q4 FY26 earnings revealed 10% annual growth and $41.5B in revenue — but the real story is Agentforce and the AI monetization plans Salesforce laid out. Adam Mansfield breaks down what Salesforce customers need to understand about: Agentforce ARR hitting $800M (up 169%)29,000 Agentforce deals since launch60%+ of Q4 bookings coming from existing customer expansionFlex credit consumption-based pricing • Premium SKU upgrades (Agentforce 1)The AI monetization model Salesforce is pushingRisks inside the SLA and hybrid licensing structureMore than 50% of Agentforce bookings were tied to flex credits — meaning consumption-based pricing is central to Salesforce’s growth strategy. The financial markets are demanding revenue acceleration from Salesforce, and that pressure is flowing directly Salesforce customers. If you don’t understand how the flex credits, price protections, consumption models, and expansion mechanics tied to Agentforce work, you are exposed. Before you adopt Agentforce or Data 360, make sure your commercial structure protects you — not just Salesforce’s flywheel. For more innovative IT sourcing and risk mitigation insights, subscribe to the UpperEdge newsletter and follow UpperEdge on LinkedIn and Twitter.

    8 min

  8. FEB 27

    Is Consumption-Based AI Pricing Setting Enterprises Up for Long-Term Cost Overruns?

    Adam Mansfield of UpperEdge breaks down a critical but overlooked risk in today’s AI deals: token-based, credit-based, and usage-driven pricing models from vendors like OpenAI (ChatGPT), Anthropic Claude, Google Gemini, Salesforce Agentforce, ServiceNow, and Microsoft Copilot Studio.As organizations rapidly adopt generative AI platforms, many are locking into commercial constructs without fully understanding usage definitions, token drawdowns, governance controls, metering thresholds, and renewal leverage risks.What happens when consumption accelerates?What happens at renewal when you're fully embedded?What leverage do you really have?Adam explains why AI may become more expensive than planned, and potentially more costly than the employees it was meant to augment or replace, if enterprises fail to negotiate proper protections, flexibility, and contractual clarity upfront.If you're involved in AI procurement, enterprise software negotiations, or technology strategy, this is essential viewing.Topics Covered:• Consumption-based AI pricing risks• Token and credit model pitfalls• Renewal leverage concerns• Governance and metering controls• Commercial protections in AI contracts• Enterprise AI negotiation strategyLearn how to avoid long-term AI cost traps before your flywheel starts spinning.

    3 min
See All (382)

Ratings & Reviews

5
out of 5
7 Ratings

About

The world's most trusted IT negotiation advisors for innovative IT sourcing and risk mitigation strategies

Information

You Might Also Like