Inspiring Future Leaders Inspiring Future Leaders

About the Episode

On this episode of the podcast, our host, Kellie Lucas, talks with Susie Robinson, author of the book Transform to Outperform.

This is a fascinating masterclass on how great teams work together and achieve levels of super power, achievements and impact. Take a listen to the episode, read the book and develop your super powers and those around you!



Take a listen and let us know your thoughts!



About Susie

Susie Robinson is CEO of Transform2Outperform. She helps clients deploy HR solutions and leadership development which unlock breakthrough performance. During a 30-year international, corporate career culminating in Executive HR leadership with DHL Supply Chain, she worked closely with thought leaders in the field of HR and Organisation Development. She has led successful large-scale transformation and world-class HR functions. Her passion lies in developing leadership potential through expertise in transformation, personal and leadership development. Her mission is the creation of better working lives by detoxifying and re-energising the workplace and converting good leaders into great, dynamic leaders who are committed to delivering an outstanding leadership experience for their people and extraordinary results.



How to connect with Susie and their initiatives

LinkedIn: ⁠Susie Robinson

Website: Transform2Outperform

Buy the book here!

About the Episode

On this episode of the podcast, our host, Kellie Lucas, talks with Bryan Hochstein, Associate Professor of Marketing at the University of Alabama.

As one would expect when talking to an academic, the conversation was philosophical, enlightening and thought-provoking. Areas of conversation were leadership styles between Sales and Customer Success and the utopian dream of balance in business and prevailing markets.

Take a listen and let us know your thoughts!



About Bryan

Bryan W. Hochstein (Ph.D. Florida State University) is an Associate Professor of Marketing at the University of Alabama. Prior to his current role, Dr. Hochstein (Dr. H) was a sales executive with Time Warner Media. Dr. H is considered an academic thought leader on customer success management, as such he regularly facilitates academic/industry discussions via thought leadership forums, industry conferences, and research interviews. 

Dr. H’s research on sales, sales management, and customer success management appears in the Journal of Marketing, Journal of the Academy of Marketing Science, Journal of Retailing, Journal of Service Research, Journal of Personal Selling and Sales Management, Industrial Marketing Management, Journal of Business Research, Marketing Letters, Journal of Business and Industrial Marketing, and other leading outlets. 

From a teaching perspective, Dr. H teaches in and leads the University of Alabama’s Master-level Sales Leadership program. In addition, Dr. H facilitates doctoral seminars, undergraduate principles of marketing, and professional development courses. Dr. H is a co-author of  the textbook “Marketing Strategy,” 8th Edition (Cengage Publishing), which focuses on bringing together strategies to manage disruption and evolving market approaches in ways that improve firm financial performance outcomes. 

Dr. H and his family reside in Northport, Alabama, where they enjoy community, church, and university service opportunities.



How to connect with Bryan and their initiatives

LinkedIn: Bryan Hochstein

About the Episode

On this episode of the podcast, our host, Kellie Lucas, talks with Molly Henson, Head of Customer Success at Edurio.

Topics discussed were the education sector, courage and bravery, the tangible and intangible components of leadership and the art of looking inwards in order to impact and elevate others outwardly.

The latter, of course, feeding into our own mantra of Their Success = Your Success : the power of unlocking potential in others, which then also unlocks potential in yourself because you thrive and elevate and develop as you're elevating others. A common theme on this podcast.

Take a listen and let us know your thoughts!



About Molly

I am now the Head of Customer Success for Edurio, a stakeholder survey and strategic feedback tool within the education sector that aims to help improve the quality of education provision provided. Formally Head of Success and Head of Support at The Key Support Services and CRB Cunninghams respectively, I am hoping to bring knowledge of the education sector to the role and support Edurio in its next phases. Watch this space!

Insanely passionate about the education sector and the opportunities EdTech has to really influence and guide educators to give our next generations the very best starts in life, I am also a volunteer for the Royal Air Force Air Cadets. My career started in the charity sector, working to combat loneliness and isolation for veterans of our armed forces. It was at that point that I realised that I had a deep rooted inclination for socially conscious/responsible businesses that deliver great things to society.

I absolutely love building teams that learn from and guide each other, and aligning customer experiences with employee experiences.  My career to date has been very much focused on these things and I think there is a world of untapped opportunity for us all to build working environments with people at the genuine core of what we do, and I simply hope to be able to support that belief everywhere I go.

Interesting fact that makes people frown/laugh – my future career choice is to be a funeral director… because I believe there would be no greater honour than the opportunity to  make the worst time in someone’s life feel effortless and even maybe pleasant in some ways.



How to connect with Molly and their initiatives

LinkedIn: Molly Henson

About the Episode

This week, our host, Kellie Lucas, talks with People expert, Luke O'Mahoney, from SapienX - culture enablement consultancy.

Unsurprisingly, this was an incredible discussion between two passionate advocates for People Success and people-first cultures. The takeaways below are a small sample of the full episode. Take a listen and let us know what your key takeaways are!

On his personal definition of leadership: to ensure I am a positive force and a positive energy for the people that I interact with.

On the topic of what makes a leader: leadership has to start with showing up for others; you can’t lead others without leading yourself first.

On the difference between management and leadership: empathy bridges the gap between management and leadership. Many managers just haven’t tapped into empathy yet…

All of which ultimately feeds into our own mantra of Their Success = Your Success : the power of unlocking potential in others, which then also unlocks potential in yourself because you thrive and elevate and develop as you're elevating others.



About Luke

Luke is passionate about creating environments where individuals, teams, and organisations thrive.

His personal mission is to contribute to a world where every individual from any background has access to resource, opportunities, and support to become the best version of themselves that they want to be.

Having spent over a decade in Talent and People Ops within both corporate and start-up environments, Luke created SapienX to help organisations become intentional about the environment and experience they are providing for their people.

He developed the PEOPLE Culture source code model, which is the foundation of his cultural enablement work with organisations, teams, and leaders.

Infinitely curious, Luke also hosts the Human Potential Multiplied podcast where he speaks with leaders from business, entrepreneurship, sport, technology, and anyone who is doing extraordinary things to push the limits of human potential.

Husband and father, Luke's drive comes from building a better world where his own family can thrive now and in the future.

Luke pushes the limits of his own human potential through his work, but also his passion for endurance sport and long distance triathlon.



How to connect with Luke and their initiatives

LinkedIn: Luke O'Mahoney

LinkedIn: SapienX (company page)

About the Episode

Continuing with the IWD2022 theme of Break the Bias, this week our host Kellie Lucas chats with Lucy Illidge who is breaking the bias of what it means to be professional in the workplace. A self-confessed and defined "girly-girl", Lucy is determined to be her authentic self in all areas of her life and provide the space for others to do so as well.

This is a lovely episode to listen to, not just for the discussion around authenticity, the definition of professional and the importance of defining and embodying your team values. Lucy has a melodic way of talking which is delightful and mesmerising to listen to. We promise you'll have a whimsical smile on your face, the whole way through.

Take a listen to Lucy and Kellie and let us know your thoughts. Also, that Matt Myszkowski gets everywhere!



About Lucy

Lucy is an experienced leader, having worked in start-ups, scale ups and now a multinational corporation. She has a passion for Commercial Strategy, finding efficiencies and building processes that enable businesses to scale effectively.

Lucy is currently the Head of Customer Experience Operations for EMEIA, responsible for Strategy & Operations, the Voice of Customer Program and Best Practice & Enablement at Cision. She manages teams based in France, Germany and the U.K. and enjoys working closely with international colleagues, gaining an appreciation for different cultures and working styles.

Based in London, Lucy is immersed in an exciting CX landscape and enjoys expanding her network with other GTM professionals.



How to connect with Lucy and their initiatives

LinkedIn: Lucy Illidge

About the Episode

In the week that we celebrate the life of Queen Elizabeth II and the extraordinary inspiration and impact she had on the world, we are revisting the International Women's Day (IWD) 2022 theme of Break the Bias.

Queen Elizabeth certainly made her contribution to breaking the bias and in this episode we explore, in a panel format, how every one of us can also contribute and make a difference to our fellow humans.

International Women's Day falls on March 8th, each year, and heralds in a them for the entirety of that coming year. For 2022, the theme is Break the Bias.

At Move the World, we endeavour to highlight the theme at the beginning of the year with a panel discussion of that year's theme. We also aim to remind everyone during the year so that focus is maintained and this is why we, at Inspiring Future Leaders are sharing the recording of that panel discussion is this special episode of the podcast.

Take a listen and let us know your thoughts on the topics discussed, insights shared and what you are pledging to contribute to Break the Bias.



About The Panel

Nana-Efua Lawson : Managing Director and Principal Psychologist at Castlegate International

Renata Kashiwaya Pinheiro : VP Customer Success 

David Selorm Atsu : Associate at Credit Suisse



How to connect with the Panel and their initiatives

LinkedIn: Nana-Efua Lawson

LinkedIn: Renata Kashiwaya Pinheiro

LinkedIn: David Selorm Atsu

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