10 min
Is the Customer Always Right? Chalk Talk Podcast - Amy's EDU
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- Business
Mark Banks and Aaron M. Clay discuss the age-old saying, "The customer is always right." Is this true? But what if they are, in fact, wrong? How should employees handle this situation? How should leaders prepare their employees for this situation?
Mark Banks and Aaron M. Clay discuss the age-old saying, "The customer is always right." Is this true? But what if they are, in fact, wrong? How should employees handle this situation? How should leaders prepare their employees for this situation?
10 min