49 episodes
Karen Isn't Always Right Christopher Frey
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- Business
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4.4 • 7 Ratings
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Our mission at KIAR is that we're here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the world may cause stress and in some cases, even PTSD, our mission is to provide relief by way of showing you that you're not alone, giving real world advice, and helping you find a balance between doing the right thing for your customers, your organization, and the right thing for YOU Support this podcast: https://podcasters.spotify.com/pod/show/chris-frey/support
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Episode 41 - Gretchen Lynch
Gretchen has been on KIAR before and wanted to come back on to further discuss her experience as being a Karen and trying to get past what happened. We talk at length about why this behavior happens even well-tempered people and how there are different "levels" of Karens. Always a pleasure to talk to her!
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Support this podcast: https://podcasters.spotify.com/pod/show/chris-frey/support -
Episode 40 - Joshua Fowler
Joshua Fowler - Joshua works at an auto parts supply company out on the east coast. To my surprise, that industry gets a lot more Karens than one would think. We talk about one particularly methy one that ended in a bad Yelp review. Enjoy!
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Support this podcast: https://podcasters.spotify.com/pod/show/chris-frey/support -
Episode 39 - Aaron Larkin
Aaron has been a truck driver for some time now and shares his unique perspective when it comes to Karen. We discuss the tendency for affluent areas to come with more attitude and how important it is to sometimes just swallow your pride in an effort to just move on from a situation. I gotta tell ya, Aaron instantly became one of my favorite people to talk to and I really hope you enjoy this episode.
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Support this podcast: https://podcasters.spotify.com/pod/show/chris-frey/support -
Episode 38 - Micahjosiah Borrenson
Micajosiah has been a manager in the grocery business and shares the importance of finding your calm. He also talks about how a consistent schedule in the service industry can be invaluable in mitigating anxiety when feeling overwhelmed. Super nice guy and great to get to know him
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Support this podcast: https://podcasters.spotify.com/pod/show/chris-frey/support -
Episode 37 - Sara Girdler
Sara is a General Manager of a Gap just outside Chicago. Sara and I had a great conversation during this episode. We talk about the flight or fight response many folks have when a situation escalates, the importance of being empowered by a company to solve problems and one that really stood out to me: reducing the amount of friction points a customer encounters
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Support this podcast: https://podcasters.spotify.com/pod/show/chris-frey/support -
Episode 36 - Ryan Marr
Ryan has been a variety of customer facing jobs, is a former marine, and my oldest friend. We talk about the importance of developing a rapport and doing customer service face to face and why the fast pace of life may have led to an overall decline in customer service in a lot of companies. It was pretty great to do this show with him.
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Support this podcast: https://podcasters.spotify.com/pod/show/chris-frey/support