Make a Friend: Abbas Ghaffari Sold & Installed Nearly $750K in Plumbing Work for Steve’s Plumbing in Lynwood, WA, by Personally Connecting with Customers, while also Educating & Empowering Them‪.‬ The Successful Contractor Podcast

Today’s show is a great discussion with another SGI Crown Champion: Abbas Ghaffari of Steve’s Plumbing in Lynwood, Washington. Abbas sold & installed nearly $750K of residential plumbing work in 2021. Abbas is a great guy—and he has a great story.

Abbas is an immigrant from Iran; he and his wife came to the US in 2010, originally settling in Austin, Texas. Abbas didn’t speak a bit of English, but he still found a way to make a living. He sold sunglasses and cell phone covers; he drove a taxi cab; and eventually, he became a plumber. Several years ago, Abbas’ wife got a job in the Seattle area, and off they went on a new adventure. Ultimately, Abbas took a job with Steve’s Plumbing. As you will hear/see, Abbas speaks glowingly about working for Steve and Rachel Egner, two longtime SGI members and mentors to many.

Now, Abbas’ story alone is worth a watch/listen. BUT… he offers great insight for any service technicians. Abbas talks about how he sells club memberships, water heaters, tankless water heaters, toilets, re-pipes, and more! What makes Abbas so successful isn’t what he sells—but rather HOW he sells. He has a warm, infectious personality. Abbas makes you smile. His goal is to serve the customer, like a friend. Abbas does it through education—and then allowing homeowners to do what’s best for them and their home.