In the age of ‘fake news,’ political discord, lightning-fast news cycles and social media shaming, it’s essential that all businesses understand crisis communications and have a plan in place.
On Crisis, created and hosted by Joanna Doven, one of the U.S.’s youngest big city mayoral press secretaries, led communications for the 2009 G-20 Economic Summit and in 2013 founded a public relations firm, Premo Consultants. She has since helped some of the world’s largest companies, educational institutions and regional nonprofits navigate employee scandals, reinvent their brands, and glide through turbulent partisan backlash. Doven guest lectures at her alma mater, Carnegie Mellon, and serves as a guest talk show host on KDKA Radio, the world’s first radio station.
On Crisis features Doven talking with leaders whose experiences with crisis management run the gamut from skillful leadership that led to better brand recognition to those whose mistakes resulted in dire consequences for the brands they serve. Doven unearths behind-the-scenes stories of real-time decision-making to take listeners inside the crisis, providing helpful takeaways that can be applied to any business plan. On Crisis also explores executives’ ‘aha’ moments, when personal crises helped spawn new perspectives and led to meaningful reinvention.
Episode 6 w/ Chris Togneri, Pittsburgh's Public Information Officer
In episode six, we talk with Pittsburgh's Public Information Officer, Chris Togneri. Formerly a beat reporter in California and an award-winning journalist for one of Pittsburgh's top newspapers, Chris became the city's Public Information Officer in 2018 and immediately innovated, utilizing social media to turn the information portal he was in charge of into a newsroom. We get his insider's perspective on the "defund the police" movement, the lack of editor leadership in local newsrooms, and more.
Episode 5 w/ Gerardo Interiano & Faryl Ury of Aurora
Get ready; it’s coming. What does a self driving future look like and how do we get there? We talk with two of self-driving vehicle technology company Aurora’s top executives in communications and public affairs, Faryl Ury and Gerardo Interiano, about the communications mindset, overcoming public misconceptions and why aggressive communications on the company’s “safety first” commitment is paramount -- especially as they seek to shape regulations for a whole new industry.
Episode 4 w/ Allison Bentley, Former Zappos Director of Women's Fashion; Current VP of Sales, Marketing & Merchandising, Hemp Synergistics
As head of women's fashion for Zappos, one of the most revolutionary online shopping companies of all time, Allison Bentley of Hemp Synergistics learned alongside the renowned and brilliant -- the late Tony Hsieh. Now, Bentley turns her focus onto CBD, as one of the only female leaders in the growing hemp industry. We talk about how Bentley is deploying lessons-learned at Zappos to differentiate Hemp Synergistics from competitors, why she made the shift from shoes to CBD, and more.
Episode 3 w/ Ira Weiss, Partner with Weiss Burkhardt Kramer
With new health regulations issued almost weekly, school districts are constantly being faced with conflicting obligations. And as cyber-charter school enrollment hits an all time high, public schools competing against private or other public institutions face great challenges.
Ira Weiss is one of the foremost legal minds in dealing with school district-related legal issues. We discuss the importance of having a robust communications plan, among other issues currently facing school districts.
Episode 2 w/ Clearstead Senior Managing Director Mike Shebak
Since COVID-19 swept the globe, financial advisory firms have been thrust into an uncomfortable dual role: becoming both financial and crisis communication experts. On this episode, we talk with Mike Shebak, senior managing director of Clearstead, one of the largest independent financial advisory firms in the Midwest, on how they pivoted from managing nearly $25 billion in client assets and setting daily client communications that quelled fears and created opportunities for stronger client relationship
Episode 1 w/ Former Pittsburgh Post-Gazette and Current PublicSource Journalist, Rich Lord
Host Joanna Doven is joined by former Pittsburgh Post-Gazette journalist Rich Lord to discuss the changing media landscape, Pittsburgh politics, the 2020 Presidential Election, and more.