68 episodes
OPERATORS OPERATORS
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- Business
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4.4 • 34 Ratings
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In the world of eCommerce, a legendary WhatsApp group is rumoured to hold the secrets to unimaginable success. The catch? You must have nine figures in revenue to gain entry. The worlds biggest brands have denied its existence for years, until now. Three titans known as "Operators" are leaking the secret contents in an effort to share its wealth of knowledge with people like you.
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E066: Special guest episode with the founder & CEO of Flexport Ryan Petersen
00:00 Introduction
03:18 Overview of Flexport and its Services
08:09 Differences between Flexport and Shopify in Fulfillment
10:04 Utilizing Real-Time Data for Supply Chain Planning
14:47 The Importance of Visibility and Communication in Logistics
17:56 Challenges in the Freight Forwarding Industry
18:25 Choosing the Hardest Businesses and the Value of Simplifying to Amplify
23:33 Expanding into Omni-Channel Fulfillment and B2B Distribution
28:12 The Complexity of Wholesale Orders and Physical Retail Partnerships
31:06 The Importance of Integration and Communication in Supply Chains
34:50 Building a Robust System for Handling Demand
38:38 The Importance of Holistic Service and Avoiding Fragmentation
39:04 Improving Delivery and Unloading Processes
49:57 The Rise of E-commerce and its Impact on Air Cargo
53:45 Challenges and Non-compliance in Customs Clearance
58:59 The Transition from Operator to Investor
01:02:19 Capital Allocation and Return on Invested Capital
Operators Exclusive Slack: https://join.slack.com/t/9operators/shared_invite/zt-20pd2eq4n-UVM6oTQkdltEwLINwkCWIA
Powered By:
Fulfil.io.https://bit.ly/3pAp2vu
The Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands.
Northbeam.https://www.northbeam.io/
Postscript.https://postscript.io/
Subscribe to The Marketing Operators Podcast here:https://www.youtube.com/@MarketingOperators Subscribe to The Marketing Operators Podcast here: / @marketingoperators
Sign up to our weekly newsletter here: https://www.9operators.com/ -
E065: Capital, Investment & Politics
00:00 Introduction
03:12 Weekend Recap and Discussion on Aging
06:26 Transitioning from Fluid Intelligence to Wisdom
09:20 The Political Landscape and the Biden Presidency
13:41 The Importance of Privacy and Anonymity on Social Media
15:30 The Influence of Generational Shifts on Institutions
18:12 The Role of Swing Voters in Elections
20:53 The Need for Competent and Moderate Leadership
22:22 The Value of Wisdom and Experience
25:37 The JP Morgan Founders Forum and Insights from Jack Ma
30:19 The Importance of Financing a Business Through Internal Cash Flow
31:18 The Challenges of Transitioning to Generating Free Cash Flow
34:39 Establishing a Strong Culture Early On
36:05 Challenges in the Private Equity Market for M&A
37:03 The Rise of AI and Its Impact on Investment
37:32 Understanding the Chinese Economy and Geopolitical Risks
43:45 The Need for Contingency Plans in Manufacturing
45:19 The Importance of Immigration in Building a Strong Manufacturing Ecosystem
56:09 The Movement of Millionaires out of the UK
57:04 The Decline in Foreign Investment in China
01:04:33 Assessing the Growth Story of China
Operators Exclusive Slack: https://join.slack.com/t/9operators/shared_invite/zt-20pd2eq4n-UVM6oTQkdltEwLINwkCWIA
Powered By:
Fulfil.io.https://bit.ly/3pAp2vu
The Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands.
Northbeam.https://www.northbeam.io/
Postscript.https://postscript.io/
Subscribe to The Marketing Operators Podcast here:https://www.youtube.com/@MarketingOperators Subscribe to The Marketing Operators Podcast here: / @marketingoperators
Sign up to our weekly newsletter here: https://www.9operators.com/ -
E064: Manage your time like a 9-figure CEO
00:00 Introduction
03:09 The Role of an Executive Assistant
06:06 Finding and Trusting an EA
08:49 When to Hire an EA
10:15 Different Perspectives on Having an EA
20:21 Balancing Personal and Work Tasks
23:12 Avoiding Lifestyle Creep
26:34 The Lumpy Nature of Needing an EA
30:21 Finding Time as a CEO
43:28 Aligning Personal and Business Finances
48:31 Optimizing Processes and Priorities
Operators Exclusive Slack: https://join.slack.com/t/9operators/shared_invite/zt-20pd2eq4n-UVM6oTQkdltEwLINwkCWIA
Powered By:
Fulfil.io.
https://bit.ly/3pAp2vu
The Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands.
Northbeam.
https://www.northbeam.io/
Postscript.
https://postscript.io/
Subscribe to The Marketing Operators Podcast here:
https://www.youtube.com/@MarketingOperators
Subscribe to The Marketing Operators Podcast here:
@marketingoperators
Sign up to our newsletter here: https://www.9operators.com/ -
E063: Part 2: How to build resiliency into your business
00:00 Introduction
00:31 Understanding the Challenges of Inventory Management and Fulfillment
06:32 Building a Resilient Business through Channel and Market Diversity
10:39 The Importance of Sustainable Competitive Advantages and Modes
13:50 Productive Paranoia and Risk Mitigation for Long-Term Success
23:40 The Strategy of Sharing Information and Fortifying the Business
26:28 Building in Public
28:17 Accountability and Learning
29:44 Finding a Community
38:12 Recognition and Resilience
47:29 Leading Through Challenges
Operators Exclusive Slack: https://join.slack.com/t/9operators/shared_invite/zt-20pd2eq4n-UVM6oTQkdltEwLINwkCWIA
Powered By:
Fulfil.io.
https://bit.ly/3pAp2vu
The Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands.
Northbeam.
https://www.northbeam.io/
Postscript.
https://postscript.io/
Subscribe to The Marketing Operators Podcast here:https://www.youtube.com/@MarketingOperators Subscribe to The Marketing Operators Podcast here: / @marketingoperators
Visit Our Website: https://www.9operators.com/ -
E062: Special Guest Episode: Growth Marketing Ft. Sarah Carusona
00:00 Introduction
08:09 Navigating the Agency Landscape and the Role of ERPs in E-commerce
14:51 Segmenting Advertising Strategies for New and Returning Customers
24:21 Challenges in Measuring Customer Acquisition Costs
27:08 Utilizing Data Warehouses and Technologies for Customer Analysis
31:51 Tracking and Attributing Customer Data
41:18 The Power Law Distribution of Customer Behavior
49:26 TV and Influencer Marketing as Awareness Plays
54:31 Understanding the Media Mix and Targeting the Core Group of Customers
Operators Exclusive Slack: https://join.slack.com/t/9operators/shared_invite/zt-20pd2eq4n-UVM6oTQkdltEwLINwkCWIA
Powered By:
Fulfil.io.
https://bit.ly/3pAp2vu
The Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands.
Northbeam.
https://www.northbeam.io/
Sendlane.
https://learn.sendlane.com/operators
Subscribe to The Marketing Operators Podcast here:https://www.youtube.com/@MarketingOperators Subscribe to The Marketing Operators Podcast here: / @marketingoperators
Visit Our Website: https://www.9operators.com/ -
E061: Part 1: How to build resiliency into your business
00:00 Introduction
03:18 Building Resilience: Lessons from the Meta Summit
08:59 Diversification: Mitigating Risks in a Platform-Driven World
24:10 The Evolving Role of AI in Marketing
27:30 Investing in Resilience: Strategies for Long-Term Success
28:57 The Challenges of the E-commerce Ecosystem
29:55 The Risks of Relying on Algorithms
31:19 Transitioning from the Marketplace to 1P
34:35 The Importance of Understanding Your Numbers
45:38 The Global Competition in E-commerce
53:06 Building Resilience in the E-commerce IndustryOperators Exclusive Slack: https://join.slack.com/t/9operators/shared_invite/zt-20pd2eq4n-UVM6oTQkdltEwLINwkCWIAPowered By:Fulfil.io.https://bit.ly/3pAp2vuThe Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands.Northbeam.https://www.northbeam.io/Sendlane.https://learn.sendlane.com/operatorsSubscribe to The Marketing Operators Podcast here:https://www.youtube.com/@MarketingOperators Subscribe to The Marketing Operators Podcast here: / @marketingoperators Visit Our Website: https://www.9operators.com/
Customer Reviews
Great podcast but needs work
I really like this podcast and as an operator I find a lot of the information very valuable thought most of the good insights come from
Sean. I would recommend talking about some of the challenges they are facing or issues they have with the business. As an operator of a DTC business myself it’s unrealistic to believe that everything is going so well in every aspect of their businesses. Also Jason Panzer needs to stop mentioning that he worked in investment banking every episode!
Keep it to Business Please
Can be hit or miss. Often has great ecom insights. However, they come across as fascists when they veer into politics.
One bad apple in a good bunch
I've been listening since to Operators since it came out - the content lives up to the name. 3 of the 4 guys are true operators, people who are in the weeds of their business and want to keep pushing growth. Sean is exceptional at spotting trends across DTC. He always leaves me with a new thought to explore. He's the true "star" of the show with a big personality - but the ideas and insight to match. Mike has really pushed my thinking on people and leadership. Every time he speaks, I know I'm going to get a measured, respected view on the topic. Matt continually shares a nuanced perspective - both his successes and failures. He's humble yet aware of his own strengths and offers up his insight when appropriate.
Jason is an issue. He goes on long monologues about how successful he is, how the problems they're discussing don't apply to him or his *aMaZinG*, crazy-margin business HexClad. He spent almost an entire episode name dropping someone he sat next to at a dinner. He has no interest in offering any true value to the listener. I reached a breaking point this past episode where he boasted about being drunk on the episode. Maybe because he's not a founder he doesn't understand the pain and blood that goes into getting a business off the ground and keeping it healthy - but it’s gotten to the point where I try to skip through anytime he begins talking because I don't ever want to approach my life or business the way he suggests.