50 min
Owning the moment trumps owning the customer with Shona Fenner, Sr. Customer Success Operations Manager CS No BS
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- Careers
In this episode of CS No BS, Shona Fenner, Sr. Customer Success Operations Manager at PetDesk discusses shifting from an account management model to customer success, the importance of staying curious, and the secret sauce behind the customer success paradox.
In this episode of CS No BS, Shona Fenner, Sr. Customer Success Operations Manager at PetDesk discusses shifting from an account management model to customer success, the importance of staying curious, and the secret sauce behind the customer success paradox.
50 min