CS No BS Totango
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- Business
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Let’s cut the BS out of CS. Discover the best practices of some of the most influential leaders in customer success and learn to develop your own winning strategy with actionable takeaways. We’ll share insights, tips, and success stories to help you build your CS practice to drive significant business value and growth. Learn exactly what it takes to deliver a world-class customer experience and become a high-impact customer success leader. Join us for CS No BS, hosted by Totango President & COO Jamie Bertasi.
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The art and science of customer success with Morgan Courtney, Director of Customer Success at Taskrabbit
In this episode, Morgan Courtney, Director of Customer Success at Taskrabbit, discusses working from a place of empathy, the methodology behind her recruitment mindset, and the importance of “dogfooding.”
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Solving customer problems at scale with Jay Nathan, EVP & Chief Customer Officer at Higher Logic
In this episode, Jay Nathan, EVP & Chief Customer Officer at Higher Logic, discusses the proper mindset to scale customer success, the challenges of counting on customer relationships, and his homegrown customer success community, Gain Grow Retain.
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Maintaining gratitude for the customer with Eran Ashkenazi, Chief Customer Officer at SentinelOne
In this episode, Eran Ashkenazi, Chief Customer Officer at SentinelOne, discusses the importance of maintaining gratitude for the customer, the challenges of prioritizing customer success within an organization, and the pitfalls of being too scrappy with tools.
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BONUS: The biggest BS in CS
Welcome to CS, No BS: Your practical playbook for delivering net revenue retention…the holy grail of customer growth. On this season of the podcast, we’ve talked to some of the brightest minds and key voices in Customer Success. Today we’re bringing you a bonus episode where our recent guests spotlight the biggest BS in CS and share how to overcome it.
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Delivering on customer expectations with Kerri Brown, Head of Customer Success Strategy Execution at SAP
In this episode, Kerri Brown, Head of Customer Success Strategy Execution at SAP discusses the importance of staying curious, promoting an internal common language to support changes within an organization, and how leveraging Totango has helped to exceed her customers' expectations.
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Owning the moment trumps owning the customer with Shona Fenner, Sr. Customer Success Operations Manager
In this episode of CS No BS, Shona Fenner, Sr. Customer Success Operations Manager at PetDesk discusses shifting from an account management model to customer success, the importance of staying curious, and the secret sauce behind the customer success paradox.
Customer Reviews
Customer Success!
There’s a lot of CS podcasts out there and this one definitely stands out. Jamie does a great job hosting and asks perfect questions that can help anyone develop their knowledge and skills in the CS space