How Indeed.com views and masters client success Questions for now - Compelling perspectives on digital CX

The best customer experience is as much about success as support – helping customers to find success by enabling them to get the most out of what they have purchased, rather than just helping them fix it when it breaks. These customers stay longer, spend more, and refer your brand widely. In this episode, Deserie Dulaney, VP of Client Success at Indeed.com, joins us to talk about the evolution from customer support to customer success.