Value delivery systems with UserOnboard’s Samuel Hulick Customer Conversations

Samuel Hulick is best known for running useronboard.com, producing pithy teardowns, and writing “The Elements of User Onboarding.

We talked to user onboarding and UX expert Samuel Hulick about:


The importance of understanding customers desired outcomes beyond your product.
What it means to think of products as value delivery systems.
How to get started improving your customers path to success with your product



Resources


Bulletproof User Onboarding
Badass: Making Users Awesome by Kathy Sierra



Connecting with Samuel


Follow Samuel on Twitter
Learn more about UserOnBoard