Track Zach Marshall #4: The Services Trap, Firing Customers, Chicken-and-Egg Problems Smart Friends

Topics:

(7:05) - Updates from Zach: hiring, firing, building software, and finding PMF
(13:41) - What drove the decision to focus more on the marketplace rather than services?
(20:18) - How different was it working with a fund rather than angels?
(23:03) - Cost cutting measures
(24:35) - What was it about services that made them not repeatable or scalable?
(37:00) - Fear mongering
(38:19) - Regional focused marketplaces
(41:07) - Corporate Enterprise focuses
(45:15) - Rebuilding community and staffing via website development
(50:38) - How does affiliate marketing discounts fit into your strategy?
(54:34)- Firing a customer
(59:17) - A bias for action, mixed with patience
(1:07:06) - What are your hopes for our next meeting?
(1:10:38) - Homework for the audience

Links:

Zach on Twitter
Conterra Security
Listen to Episodes 1-3 of this series
The Art of the Start by Guy Kawaski
Webflow
Zapier
AirTable
New Illinois crime law going into effect

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