PM Collective - The ART of property management Ashleigh Goodchild

Kasey Lawrence from The Rental Network joins me to dissect the nuances of property management. From optimizing your office operations to the fine art of leasing management, we promise you'll walk away with a toolbox brimming with strategies to enhance satisfaction, profitability, and reduce liabilities. Experience firsthand the transformative power of systems, checklists, and proactive measures designed to pre-empt issues and align your team with your company's ethos.

The integration of new staff is an art form, and the tools of the trade are innovative and flexible. Discover how platforms like Loom and Workmetrics can revolutionize your team's induction process, paving the way for a seamless transition and a unified understanding of best practices. I'll share practical insights and tips I've learned to help you foster a dynamic and adaptable workplace that thrives on structured onboarding processes, setting the stage for long-term success.

Tune in as we explore the significance of office portfolio management and the role it plays in shaping the value of your real estate agency. Understand the pivotal importance of regular audits, portfolio health checks, and fee auditing, and how these best practices not only maintain standards but can also amplify your agency's valuation. Whether you're a veteran in the real estate game or aspiring to climb the ranks, this episode is an invaluable guide to mastering the complexities of property management and achieving excellence in every transaction.

To find out more about The Rental Network and how they can facilitate these workshops in your team get in contact with her today :)
Sensor Global saves lives with automatic compliance and manages Smoke Alarms, Gas and Water leak detection with 24/7 remote management.It provides complete control, reduced risk and improved compliance for property managers.To find out more speak to Anthony Booth or head over to www.sensorglobal.com
The PIP Advantage for Landlord Insurance
Up to $70,000 contents cover included in our landlords policies
14 months cover for just 12 months premium  in your first year
Further discounts when you have three or more properties insured through PIP
24/7 Australia-wide claims serviceOnline Real Estate Agent Portal for easy access and management
Visit their website
MCG Quantity Surveyors are a favourite for property managers to help their clients maximise their cash flow through tax depreciation
 
I love how they place a strong emphasis on industry leading education and data releases that they share with our community and because they support the property industry so much, it is a no brainer to use them for all your tax depreciation jobs.www.mcgqs.com.au

Ever wondered about the inner workings of strata management and the unique challenges they face? Aidan Gorjy from Lockhart Strata Management joins us to share his insights and experiences, diving straight into the heart of strata complexities. From his transition into the entrepreneurial world to the impact of his dedication to personalized service, Aidan’s narrative is not just enlightening; it's a testament to the delicate art of balancing multiple stakeholders. You'll get a feel for the nuanced interplay between property and strata managers, and discover why managing a council of owners requires a deft hand compared to addressing individual property concerns.

This episode isn't just about the challenges; it's also about the tools and procedures that make strata management tick. We uncover what property managers must have in their arsenal, such as scheme summaries, to confidently address maintenance disputes. Aidan offers a treasure trove of knowledge on how strata schemes vary, why fences and roofs can cause headaches, and how to streamline communication for repairs and reimbursements. The discussion even includes the sensitive area of breaching tenants, offering a peek into the delicate dance of authority and diplomacy that strata managers must perform.

As we round out this insightful conversation, the hot topic of strata bylaws and pet legislation takes center stage. With new changes afoot in Western Australia, we debate the implications for strata communities and the broader societal shift towards pet inclusion in residential living. The discussion is not only rich with differing perspectives on pets in strata complexes, but also shines a light on the importance of clear, modernized bylaws. Aidan and I dissect how property and strata managers must collaborate to maintain harmony within these diverse communities, ensuring that the living experience is peaceful for everyone, feathers and fur included. 
Sensor Global saves lives with automatic compliance and manages Smoke Alarms, Gas and Water leak detection with 24/7 remote management.It provides complete control, reduced risk and improved compliance for property managers.To find out more speak to Anthony Booth or head over to www.sensorglobal.com
The PIP Advantage for Landlord Insurance
Up to $70,000 contents cover included in our landlords policies
14 months cover for just 12 months premium  in your first year
Further discounts when you have three or more properties insured through PIP
24/7 Australia-wide claims serviceOnline Real Estate Agent Portal for easy access and management
Visit their website
MCG Quantity Surveyors are a favourite for property managers to help their clients maximise their cash flow through tax depreciation
 
I love how they place a strong emphasis on industry leading education and data releases that they share with our community and because they support the property industry so much, it is a no brainer to use them for all your tax depreciation jobs.www.mcgqs.com.au

Navigating the tricky waters of workplace dynamics is no small feat, especially when toxic behavior lurks beneath the surface. Join Joe Shannon from The Efficiency Co and me as we share our agency management experience with candid discussions on distinguishing a rough patch from persistent toxicity. We discuss the Maximizer Plan and discovery workshops, proven strategies that take on toxicity head-on, promoting healthier, more productive work environments. Discover how these approaches can reshape your team's culture, regardless of size, and why understanding the root of toxic behaviors can be a game-changer for your business.

Intergenerational tension in the workplace can feel like a battle of tradition versus innovation, with seasoned pros and eager newbies often at odds. In this episode, we explore the critical phases of team development and challenge the status quo by advocating for an inclusive culture-building approach. You'll hear about an employee's journey from resistance to embracing new systems, and how clear leadership, communication, and trust play a pivotal role in navigating change. Learn how your employees can contribute to shaping an office environment that's not only productive but also supportive and respectful of all.

Motivation in the workplace goes beyond the paycheck. In our conversation, we shine a light on verb-based values and their power to sculpt a strong, cohesive culture. We also discuss the necessity of leaders to engage in self-reflection and solicit staff feedback for personal growth. The episode wraps up with insights on the essence of teamwork and mutual support. Hear how fostering a supportive team environment can lead to better outcomes for everyone involved, from colleagues to clients. Tune in to arm yourself with the strategies needed to support your team personally and professionally, ensuring a thriving workplace culture.
Sensor Global saves lives with automatic compliance and manages Smoke Alarms, Gas and Water leak detection with 24/7 remote management.It provides complete control, reduced risk and improved compliance for property managers.To find out more speak to Anthony Booth or head over to www.sensorglobal.com
The PIP Advantage for Landlord Insurance
Up to $70,000 contents cover included in our landlords policies
14 months cover for just 12 months premium  in your first year
Further discounts when you have three or more properties insured through PIP
24/7 Australia-wide claims serviceOnline Real Estate Agent Portal for easy access and management
Visit their website
MCG Quantity Surveyors are a favourite for property managers to help their clients maximise their cash flow through tax depreciation
 
I love how they place a strong emphasis on industry leading education and data releases that they share with our community and because they support the property industry so much, it is a no brainer to use them for all your tax depreciation jobs.www.mcgqs.com.au

Ever wondered about going into property sales? Corrine from Ray White Beenleigh is nothing short of a juggernaut, embarking on a transition from a receptionist to the powerhouse of a property management department, and now, conquering the sales scene. This episode peels back the layers of Corrine's career evolution, providing a front-row seat to the tenacity it takes to break into real estate sales, especially when you're balancing the demands of motherhood and nurturing a side passion for crafting children's clothes. Our chat is great for motivation for anyone needing that extra push to chase after those seemingly elusive goals.

This episode is about why some agents swap the erratic tides of sales for the anchored shores of property management. Corrine underscores the art of leveraging a property management past to cut through the competition. This episode is a masterclass for property managers on the cusp of burnout, weighing the prospects of a sales domain switch—a move that could just be the defining moment of their career. So, buckle up for a ride along with Corrine as we unpack the resilience and strategic thinking that propels success in the real estate industry.
Sensor Global saves lives with automatic compliance and manages Smoke Alarms, Gas and Water leak detection with 24/7 remote management.It provides complete control, reduced risk and improved compliance for property managers.To find out more speak to Anthony Booth or head over to www.sensorglobal.com
MCG Quantity Surveyors are a favourite for property managers to help their clients maximise their cash flow through tax depreciation
 
I love how they place a strong emphasis on industry leading education and data releases that they share with our community and because they support the property industry so much, it is a no brainer to use them for all your tax depreciation jobs.www.mcgqs.com.au

Embark on an insightful expedition through the ups and downs of property management with our esteemed guest Talisha Buttsworth, Gladstone Property Manager. Talisha's tale is one of resilience and savvy planning; from her post-high school beginnings to the partnership with her mother at Island Sands Asset Management, every twist and turn offers a lesson in personal and professional growth. Her candid recollections of surviving the industry's downturn and leveraging a bartending gig into a strategic financial stepping stone exemplify the determination required to succeed in this field.

This episode doesn't just chart a career trajectory; it also underscores the importance of self-care and the nuanced craft of intentional BDM. Talisha and I unpack the essential role of rest in maintaining peak performance, and how BDM goes beyond mere salesmanship to cultivating deep-rooted client connections. The mother-daughter dynamic duo at Island Sands Asset Management illustrates the power of teamwork and consistent service quality throughout the property management lifecycle, offering a masterclass in client relationship maintenance and satisfaction.

Nearing the episode's conclusion, we explore the innovative concept of hybrid roles blending BDM and leasing consultant responsibilities, a strategy that enriches the client experience. I also peel back the curtain on creating a compelling online presence, demystifying content strategy with an honest look at the challenges and triumphs of engaging with audiences on social media. As we wrap up, we celebrate the industry's high achievers and tee up the potential for future in-person discussions, fostering a community that's as connected offline as it is online.
Sensor Global saves lives with automatic compliance and manages Smoke Alarms, Gas and Water leak detection with 24/7 remote management.It provides complete control, reduced risk and improved compliance for property managers.To find out more speak to Anthony Booth or head over to www.sensorglobal.com
The PIP Advantage for Landlord Insurance
Up to $70,000 contents cover included in our landlords policies
14 months cover for just 12 months premium  in your first year
Further discounts when you have three or more properties insured through PIP
24/7 Australia-wide claims serviceOnline Real Estate Agent Portal for easy access and management
Visit their website
MCG Quantity Surveyors are a favourite for property managers to help their clients maximise their cash flow through tax depreciation
 
I love how they place a strong emphasis on industry leading education and data releases that they share with our community and because they support the property industry so much, it is a no brainer to use them for all your tax depreciation jobs.www.mcgqs.com.au

Aaron Emery, a seasoned expert from PULSE Property Management Business Consulting, joins us to discuss the financial gems often missed in this industry. We guarantee that you'll come away with a fresh perspective on how to nurture the assets under your care and the art of client retention. Aaron takes us on a journey through his 19-year real estate career, offering not only his professional insights but also the personal stories that shaped his approach to property management and business ownership.

Prepare to shift your mindset as we tackle the challenges property managers face under sales-centric leadership. We explore actionable strategies for showcasing the true worth of your rent roll and the pivotal role that retention plays in solidifying a business's financial foundation. With a spotlight on the need for redefined KPIs and a stronger grasp of financial metrics, this episode is a masterclass in advocacy for the resources you need to make your property management department thrive.

Embrace the future with us as we consider the revolutionary impact of AI and technology like Troodi AI on the property management sector. Far from a dystopian job-snatcher, these tools promise to revolutionize efficiency and elevate the importance of relationship management. 

Connect with Aaron Emery - https://www.linkedin.com/in/aaron-emery-2b2010a3?originalSubdomain=au
Sensor Global saves lives with automatic compliance and manages Smoke Alarms, Gas and Water leak detection with 24/7 remote management.It provides complete control, reduced risk and improved compliance for property managers.To find out more speak to Anthony Booth or head over to www.sensorglobal.com
The PIP Advantage for Landlord Insurance
Up to $70,000 contents cover included in our landlords policies
14 months cover for just 12 months premium  in your first year
Further discounts when you have three or more properties insured through PIP
24/7 Australia-wide claims serviceOnline Real Estate Agent Portal for easy access and management
Visit their website
MCG Quantity Surveyors are a favourite for property managers to help their clients maximise their cash flow through tax depreciation
 
I love how they place a strong emphasis on industry leading education and data releases that they share with our community and because they support the property industry so much, it is a no brainer to use them for all your tax depreciation jobs.www.mcgqs.com.au