Providing great post purchase experience with Irina Poddubnaia from Trackmage Let's Talk About CX

I am welcoming Irina Poddubnaia. Irina is the founder of Trackmage, Your Branded Shipment Tracking Page.

During the conversation we are looking at how brands can improve customer experience and revenue by providing information about their shipment.

A study from Descartes has shown that just 16% of UK consumers are satisfied with the delivery service every time. and that Over two thirds (68%) have had an issue with delivery in the last three months – and, as a result, 24% lost trust in a delivery company and 24% lost trust in the retailer.

Try Trackmage today here

You can connect with Irina via LinkedIn or via Trackmage

Enjoy the show!

Thanks to www.podcagent.com for facilitating the interview!