Reconciliation Road Map - Building Better Businesses Dixie Crawford

In this episode of the Reconciliation Roadmap Podcast, host Dixie Crawford discusses the importance of receiving and acting on constructive feedback from the community when developing and implementing a Reconciliation Action Plan (RAP). She emphasises the need for organisations for First Nations representation on your RAP Working Group that has First Nations lived experience and is connected to the community to analyse and respond to community feedback. Dixie highlights five key points: relevance, quality improvement, sustainable relationships, identifying blind spots, and exchanging knowledge. She also provides guidance on how to seek feedback, what questions to ask, how to handle critical feedback, and how to implement feedback effectively.

Takeaways


Receiving and acting on community feedback is crucial for ensuring that a RAP is relevant to the needs and aspirations of the stakeholders involved.
Community feedback provides valuable insights and advice for improving the approach, actions, and processes of a RAP, leading to better outcomes.
Building sustainable relationships with communities and stakeholders fosters open and transparent dialogues, helps identify blind spots, and facilitates the exchange of knowledge and ideas.
Organisations should be open to feedback from the community and maintain visibility to demonstrate their commitment to reconciliation and cultural respect.
Implementing feedback requires analysing the information, prioritising action items, allocating resources, monitoring progress, and communicating the changes or results to stakeholders.

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In this episode, Dixie discusses the importance of leveraging organisational leadership to implement a Reconciliation Action Plan (RAP). She highlights that leadership teams set the tone and vision for the organisation, inspires and motivates others to get involved and allocate resources for implementing the RAP. Dixie also identifies common challenges in implementing a RAP, such as lack of awareness and understanding, organisational resistance, lack of resources, lack of leadership support or commitment, and cultural insensitivity. She provides practical strategies for leveraging leadership support, including engaging leaders to publicly endorse the RAP, involving them in the RAP Working Group, aligning RAP initiatives with their KPIs, and maintaining transparency and communication. Dixie emphasises the importance of learning from setbacks, monitoring and assessing progress, setting SMART goals, and establishing accountability mechanisms.

Key takeaways



Leadership teams play a crucial role in setting the tone and vision for the organisation and inspiring others to get involved in implementing a Reconciliation Action Plan (RAP).



Leadership buy-in is important for allocating resources, driving accountability, and monitoring progress in the implementation of the RAP.



Common challenges in implementing a RAP include lack of awareness and understanding, organisational resistance, lack of resources, lack of leadership support or commitment, and cultural insensitivity.



Strategies for leveraging leadership support include engaging leaders to publicly endorse the RAP, involving them in the RAP Working Group, aligning RAP initiatives with their KPIs, and maintaining transparency and communication.



Learning from setbacks, monitoring and assessing progress, setting SMART goals, and establishing accountability mechanisms are essential for successful RAP implementation.



Chapters

00:00 Introduction and Acknowledgment

07:47 Challenges and Resistance in RAP Implementation

15:16 Strategies for Engaging Leadership in RAP

25:00 Setting SMART Goals and Establishing Accountability in RAP

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For more information on our work, connect with us on



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In this episode, Dixie Crawford discusses the importance of effective communication in implementing an organisation's Reconciliation Action Plan (RAP). Dixie emphasises the need for clear and consistent messaging, tailoring communication to different stakeholders, and creating opportunities for engagement and participation. Dixie also highlights the significance of leadership commitment, education and awareness, and building trust with First Nations communities. Consistency in communication is crucial for maintaining engagement, fostering long-term impact, and aligning the RAP with the organisation's values and culture.

 Key takeaways


Effective communication is crucial for implementing an organisation's Reconciliation Action Plan (RAP).
Clear and consistent messaging, tailored to different stakeholders, is essential for increasing awareness and engagement.
Leadership commitment and involvement are essential to inspiring and motivating employees to participate in the RAP.
Education and awareness opportunities through communication can promote empathy and understanding of First Nations communities.
Building trust with First Nations communities requires a consistent and visible commitment to the RAP.
Consistency in communication supports long-term impact, sustainability, and alignment with the organisation's values and culture.

Chapters

00:00 The Importance of Effective Communication in Implementing a Reconciliation Action Plan

06:54 Leadership Commitment: Inspiring and Motivating Employees to Participate in the RAP

About Nganya

Nganya is a 100% Aboriginal owned and operated business, committed to delivering high quality service and advice to our clients. We are focused on collaborations with purpose and community impact.

At Nganya, through a people and relationship-focused approach to community engagement, we ensure two-way relationships are nurtured with First Nations communities. We support and stretch individuals and organisations to make valuable contributions to achieve sustainable social change that delivers equitable outcomes.

We provide culturally sound and professional advice on and the development and implementation Reconciliation Action Plan deliverables.

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Discover the vital role effective resourcing plays in developing and implementing a Reconciliation Action Plan (RAP) in our latest episode. We discuss the key elements of time, finances, project management tools, staff leadership and influence that contribute to the success and impact of a RAP. 

To create a comprehensive RAP, it takes time and dedication. We emphasise the importance of allocating sufficient time for consultation and engagement to ensure the RAP truly resonates with your stakeholders. 

It is critical we remember that effective resourcing also involves financial investment. This includes hiring dedicated staff, providing cultural awareness training, participating in events and seeking expert advice on employment and procurement strategies. By strategically allocating funds, organisations can display their commitment to reconciliation and generate genuine economic opportunities for First Nations communities. 

Join us for the -  RAP Leaders Masterclass Tickets, Tue 05/12/2023 at 9:30 am | Eventbrite  

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In this episode, I emphasise the significance of not taking feedback personally when it comes to leading and implementing the Reconciliation Action Plan (RAP) in your organization. We all struggle with receiving feedback, especially when it's influenced by our mood, the delivery, the source and our interpretation of the conversation's intention.  

There are effective ways to approach and handle feedback or advice on becoming better, more influential leaders. These include actively listening, separating feedback from our self-worth, staying open-minded, seeking clarification and avoiding defensiveness. 

 One of the key aspects of implementing a RAP in your organisation is having open and honest communication. This extends to receiving feedback as well. As leaders, it's important to create a safe space for others to provide constructive criticism or suggestions for improvement. 

 It's crucial that we take the time to process feedback, reflect on our behaviour and patterns, seek diverse perspectives, embrace a growth mindset and focus on the impact of our actions rather than solely our intentions. Sometimes, they may not align perfectly. 

 

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In this episode, we'll explore the consequences of lacking clear leadership and how it can hinder progress towards reconciliation. Discover how businesses of all sizes can foster relationships with First Nations communities, embed cultural understanding and create a comprehensive RAP. We'll also emphasise the crucial role of accountability and transparency in driving progress towards reconciliation. 

We examine how clear leadership and well-defined roles and responsibilities contribute to fostering inclusivity and diversity within organisations. By involving employees and prioritising reconciliation, RAPs can create a sense of connection and commitment throughout the entire workforce. Not only does this ensure a more successful implementation, but it also has a positive impact on employee morale and company culture. 

The episode highlights the importance of clear leadership, the diverse roles and responsibilities involved and how businesses of all sizes can make a meaningful impact through the implementation of RAPs. 

Join us for the -  RAP Leaders Masterclass Tickets, Tue 05/12/2023 at 9:30 am | Eventbrite  

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