27 min
Resilience, Relationships, and Retention [EP:136] the Hello Hair Pro podcast
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- Fashion & Beauty
Enhancing Customer Experience in Salons and Beyond
In this episode, Jen and Todd discuss the importance of creating an amazing and consistent customer experience, drawing parallels between the restaurant industry and salons.
They share personal anecdotes to illustrate how unexpected challenges, like gridlock during a family trip, can offer insights into business and life, emphasizing the value of adaptability and positive reactions in uncertain situations.
The conversation then shifts to the significance of focusing on training, culture, and systems rather than just aesthetics or amenities in business settings, using salons as an example.
They argue that genuine client care and a welcoming atmosphere can vastly improve customer retention rates, demonstrating this through stories from their salon experiences.
They also discuss the power of teamwork and creating a supportive environment where everyone feels included and part of something bigger than themselves.
They advise business owners to focus on core values and consistently deliver quality service to build a loyal clientele and attract skilled collaborators.
If you're interested in joining Todd's email list, CLICK HERE!
00:00 Welcome Back and Catching Up
00:34 The Unplanned Adventure of the Solar Eclipse
01:05 Life and Business Lessons from an Unplanned Journey
03:40 Applying Restaurant Success Strategies to Salons
06:02 The Importance of Customer Experience Over Amenities
08:34 A Personal Story of Persistence and Improvement
11:52 Creating a Culture of Hospitality and Service
16:42 Building a Team and Business That Stands Out
24:40 Reflections and Advice for Business Owners
26:22 Closing Thoughts and Invitation for Engagement
Links and Stuff:
Our (weekly) Email List
Find more of our things:
Instagram
Hello Hair Pro Website
Enhancing Customer Experience in Salons and Beyond
In this episode, Jen and Todd discuss the importance of creating an amazing and consistent customer experience, drawing parallels between the restaurant industry and salons.
They share personal anecdotes to illustrate how unexpected challenges, like gridlock during a family trip, can offer insights into business and life, emphasizing the value of adaptability and positive reactions in uncertain situations.
The conversation then shifts to the significance of focusing on training, culture, and systems rather than just aesthetics or amenities in business settings, using salons as an example.
They argue that genuine client care and a welcoming atmosphere can vastly improve customer retention rates, demonstrating this through stories from their salon experiences.
They also discuss the power of teamwork and creating a supportive environment where everyone feels included and part of something bigger than themselves.
They advise business owners to focus on core values and consistently deliver quality service to build a loyal clientele and attract skilled collaborators.
If you're interested in joining Todd's email list, CLICK HERE!
00:00 Welcome Back and Catching Up
00:34 The Unplanned Adventure of the Solar Eclipse
01:05 Life and Business Lessons from an Unplanned Journey
03:40 Applying Restaurant Success Strategies to Salons
06:02 The Importance of Customer Experience Over Amenities
08:34 A Personal Story of Persistence and Improvement
11:52 Creating a Culture of Hospitality and Service
16:42 Building a Team and Business That Stands Out
24:40 Reflections and Advice for Business Owners
26:22 Closing Thoughts and Invitation for Engagement
Links and Stuff:
Our (weekly) Email List
Find more of our things:
Instagram
Hello Hair Pro Website
27 min