In this episode of The Dental Practice Fixers we start with a great listener question. A retiring hygienist "jots down" the names and contact info of some patients (without their permission) and then moves out of town. Is this a HIPAA violation? Is it truly nefarious? How much damage can she do? We answer this question and more!
Then on our secret shopper calls we pose as a patient who thinks they are in need of a dental implant. Should be a pretty easy one, right? WRONG! You won't believe how badly these calls were botched!
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