62 episodes
FANCENTRIC - The Fan Journey is the Experience! Christopher J. Kinnan
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About Us
The Innovation Institute for Fan Experience (IIFX) was founded in 2020. IIFX’s vision is to be the leading and most trusted global authority on providing exceptional, memory-making fan experiences for the sports and entertainment industry. The Institute focuses on the fan journey and creating the ideal fan experience for its member organizations, one that results in increased revenue, sustainable growth, operational efficiency, a diversified workforce, new and repeat attendance, and maximized health, safety, and security through best practices, innovative technology solutions, and high-quality services. IIFX produces content and events and facilitates dialogue and collaboration around its core areas of expertise.
Our FANCENTRIC Podcast Series explores topics about the sports and entertainment industry that should interest all fans throughout their journey. Our guests include visionary industry thought leaders, advanced practitioners, authors, technologists, and fans from around the world. We are bound together by passion and the incomparable skills of visionary thought leaders throughout the international community. Along with our technical and subject matter experts, we discuss new ways to change the world’s sports and entertainment fan experience for the better.
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FANCENTRIC - Why Sports & Entertainment Venues Need to Prepare for Protests and Security Threats
Copyright 2024 by IIFXAll Rights ReservedRecorded 4/24/2024Dr. Lou Marciani, Director & Co-Founder of IIFX, and Jim Mercurio, former Executive VP & General Manager @ Levi's Stadium and President of JCM Events Management & Consulting, LLC, host our free FANCENTRIC livestream and podcast.Watch and learn how sports and entertainment leaders prepare their venues and staff to protect their fans and staff by preparing for protests and security threats long before any event. Sports and e...
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FANCENTRIC - Why Sports & Entertainment Venues Need to Prepare for the Weather
COPYRIGHT 2024 BY IIFXALL RIGHTS RESERVEDRecorded 20 March 2024 by IIFXJoin Dr. Lou Marciani, Director & Co-Founder of IIFX, and Jim Mercurio, former Executive VP & General Manager @ Levi's Stadium and President of JCM Events Management & Consulting, LLC, for our free FANCENTRIC podcast.Russ Simons, Chief Listening Officer and Managing Partner @Venue Solutions Group and Tom Bedard, Senior Manager of Emergency Operations join the discussion.Fans, Sports & Entertainment leaders,...
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Why Sports and Entertainment Venues Need the SAFETY Act
COPYRIGHT 2024 BY IIFXALL RIGHTS RESERVEDRecorded 2/6/2024Dr. Lou Marciani, Director & Co-Founder of IIFX, and Jim Mercurio, former Executive VP & General Manager @ Levi's Stadium, for our free FANCENTRIC podcast. Fans, Sports & Entertainment leaders, and anyone with an interest in the legal liability protections afforded by the SAFETY Act for sellers of qualified anti-terrorism technologies (QATTs) should join the IIFX Live Stream event on 6 February 2024 at 11 AM Cent...
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FANCENTRIC - EMERGENCY PREPAREDNESS - ARE YOU AND YOUR VENUE READY
COPYRIGHT 2023 BY IIFXALL RIGHTS RESERVEDEMERGENCY PREPAREDNESS - ARE YOU AND YOUR VENUE READYRecorded: 12/06/2023Fans, Sports & Entertainment leaders, and anyone with an interest in Emergency Preparedness should watch the IIFX Live Stream event recorded on 6 December 2023.Dr. Lou Marciani, Director & Co-Founder of IIFX, and Jim Mercurio, former Executive VP & General Manager @ Levi's Stadium, hosted our free FANCENTRIC podcast. This live stream event explores the importance ...
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FANCENTRIC Live Stream - What is Going on With Fan Behavior?!
COPYRIGHT 2023 BY IIFXALL RIGHTS RESERVEDFANCENTRIC Live Stream 1What is Going on With Fan Behavior?!Recorded: 11/13/202342:31 (minutes:seconds)Dr. Lou Marciani and Jim Mercurio are the hosts for our FANCENTRIC live stream and podcasts. This inaugural livestream event explores the behavior of fans during sports & entertainment events. Join Dr. Lou and Jim as they query their guest panel about fan behavior. Hear from:MARIO COUTINHOVice President of Stadium Operations and ...
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FANCENTRIC TECH - Genetec and Capitol One Arena - An Innovative Fan Security Partnership
COPYRIGHT 2023 BY IIFXALL RIGHTS RESERVEDFANCENTRIC TECH - Genetec and Capitol One Arena - An Innovative Fan Security PartnershipRecorded: 11/6/2023Dr. Lou Marciani, Director and Co-Founder of IIFX interviews Sylvester Servance, Director of Venue Security of Monumental Sports & Entertainment about how they use Genetec Inc. security capabilities throughout the Capitol One Arena, their e-Sports Arena, an office complex, and the practice facility for the Washington Wizards and Mystics . ...