Revolutionising Workforce Management: A Customer Contact Centre Case Study from Benenden Health in Collaboration with Sabio and Genesys Customer Engagement Examples of Excellence

In our latest podcast episode, industry experts Martin, Paul, Jim, and Steven Miller shared insights into Benenden Health's groundbreaking journey towards operational excellence in their customer contact centre. Through collaboration with Sabio and Genesys, Benenden Health has not only addressed operational challenges but also prioritised the wellbeing and support of their workforce, marking a transition from traditional Workforce Management (WFM) to a more holistic approach known as Workforce Engagement Management (WEM).