S01E08: Maximizing The Customer Experience: The Impact of New Technology Integration in CRM and Contact Centers Revenue Uncoded

Welcome to another episode of Revenue Uncoded, where we explore the latest trends and strategies in revenue growth. In this week's episode, we'll be diving into the world of CRM and contact centers and how new technology integration across BSS/OSS platforms is impacting businesses' bottom lines.



We're thrilled to be joined by two industry experts, Carlos Vasconcelos and Alvaro Lafee, who will share their insights and experiences in the world of CRM and contact centers. We'll discuss the latest advancements in technology and how businesses can leverage them to improve customer experiences and drive revenue growth.



We'll also explore the challenges and pitfalls of integrating new technologies, including the importance of data privacy and security and the need for seamless integration across BSS/OSS platforms. From chatbots to voice recognition technology, we'll discuss the benefits and limitations of these tools and how they can help businesses streamline their operations and improve customer satisfaction.



Join us as we explore the latest trends and strategies for CRM and contact centers, and hear from our guests on their ideas and goals for the future of this industry.



Tune in to Revenue Uncoded, and don't forget to subscribe to our podcast for more insights into revenue growth strategies.