S01E14b: Have you ever Tweeted @sfbart‪?‬ Our Digital Nation

Alicia Trost, Communications Director at BART (Bay Area Rapid Transit) joins us to discuss the big picture around the agency’s user-generated engagement platform.
Learn about the social media strategy that’s earned the team quite the reputation, how it is helping them address nationwide challenges impacting the service experience, and what it means in terms of setting an example for other departments and agencies looking become more responsive and more transparent.