18 episodes

Join us as we explore the exciting, evolving intersection of government and technology. Our Digital Nation is a podcast from the Salesforce Public Sector Business Unit, created to share stories about the many inspiring, cutting-edge projects happening right now in government and aerospace.

In this series, you'll hear from industry experts, technology leaders, and folks on “the front lines” as they reflect on how departments, agencies, and the broader government contractor community are shifting their focus from legacy IT — and the business models that come with it — to a modern, innovative platform that transforms services and solves today's “digital dilemma.”

Download past episodes or subscribe to future episodes of the Our Digital Nation for free.

Our Digital Nation Claire Loesel

    • Government

Join us as we explore the exciting, evolving intersection of government and technology. Our Digital Nation is a podcast from the Salesforce Public Sector Business Unit, created to share stories about the many inspiring, cutting-edge projects happening right now in government and aerospace.

In this series, you'll hear from industry experts, technology leaders, and folks on “the front lines” as they reflect on how departments, agencies, and the broader government contractor community are shifting their focus from legacy IT — and the business models that come with it — to a modern, innovative platform that transforms services and solves today's “digital dilemma.”

Download past episodes or subscribe to future episodes of the Our Digital Nation for free.

    S01E17: A real-life fable -- LA Metro shows us how to adapt to change

    S01E17: A real-life fable -- LA Metro shows us how to adapt to change

    Los Angeles County Metropolitan Transportation Authority (L.A. Metro), built an engagement layer into their regional transit card’s backend system that opened up new service options in a dynamic environment.

    Robin O’Hara, Executive Officer of the regional transit card, joins us to talk about the strategy behind this work and the opportunities it is unlocking.

    • 18 min
    S01E16: A Sit Down with a True Industry Visionary

    S01E16: A Sit Down with a True Industry Visionary

    Cary, NC is located just outside of Raleigh-Durham. And the local government has embarked on a number of use cases that sound like something right out of the Jetson’s. CIO turned CMO Nicole Raimundo gives us the inside scoop.

    • 23 min
    S01E15: The Big Picture Around the Wild West’s (Government!) Startup

    S01E15: The Big Picture Around the Wild West’s (Government!) Startup

    The Arizona Strategic Enterprise Technology Group (ASET), a think-tank style office within the Arizona Department of Administrative Technology.  

    Doug Lange, Chief Strategy Officer, and Jennifer Quintero, IT Manager, Business Analysis for the Business Engineering Group, share their experience and best practices, and the wins that helped them navigate a relationship-based mission structure.

    • 20 min
    S01E14b: Have you ever Tweeted @sfbart?

    S01E14b: Have you ever Tweeted @sfbart?

    Alicia Trost, Communications Director at BART (Bay Area Rapid Transit) joins us to discuss the big picture around the agency’s user-generated engagement platform.

    Learn about the social media strategy that’s earned the team quite the reputation, how it is helping them address nationwide challenges impacting the service experience, and what it means in terms of setting an example for other departments and agencies looking become more responsive and more transparent.

    • 16 min
    S01E14a: Have you ever Tweeted @sfbart?

    S01E14a: Have you ever Tweeted @sfbart?

    Alicia Trost, Communications Director at BART (Bay Area Rapid Transit) joins us to discuss the big picture around the agency’s user-generated engagement platform. 

    Learn about the social media strategy that’s earned the team quite the reputation, how it is helping them address nationwide challenges impacting the service experience, and what it means in terms of setting an example for other departments and agencies looking become more responsive and more transparent.

    • 18 min
    S01E13: How enterprise organizations will reach tomorrow's customer

    S01E13: How enterprise organizations will reach tomorrow's customer

    Peter Schwartz — Salesforce's Chief Future Officer and innovator, author, and co-founder of the Global Business Network — joins us to discuss the future of customer experience and its resulting impact on transit agencies like BART, as well as what it means for government as a whole.

    • 24 min

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