39 min
S02E42 - Bill Price - President Driva Solutions. - Frictionless-CX Mind THE MINDFULNESS EXPERIENCE
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- Mental Health
I am thrilled Bill Price is joining us on the Mindfulness Experience Podcast. Bill is a customer experience (CX) expert who has co-authored three books on increasing CX while controlling costs. In his most recent book, he brings us "The Frictionless Organization" to help any customer-facing organization deliver better customer experiences, save money, and increase revenue. Bill explains this concept of "Friction" and how to find and smooth out issues before they happen.
Bill understands customer service and how each customer's needs are different and need attention. He was the 1st Global VP of Customer Service at Amazon.com and helped reduce Amazon support issues -- what he calls "The Best Service is No Service" - also the title of his second book.
Bill is a brilliant light, and I was honored to have him join us on our podcast. I learned a lot, benefiting from his insights into frictionless organizations, his wisdom, and his approach to helping companies deliver better customer experiences. Please welcome Mr. Bill Price.
I am thrilled Bill Price is joining us on the Mindfulness Experience Podcast. Bill is a customer experience (CX) expert who has co-authored three books on increasing CX while controlling costs. In his most recent book, he brings us "The Frictionless Organization" to help any customer-facing organization deliver better customer experiences, save money, and increase revenue. Bill explains this concept of "Friction" and how to find and smooth out issues before they happen.
Bill understands customer service and how each customer's needs are different and need attention. He was the 1st Global VP of Customer Service at Amazon.com and helped reduce Amazon support issues -- what he calls "The Best Service is No Service" - also the title of his second book.
Bill is a brilliant light, and I was honored to have him join us on our podcast. I learned a lot, benefiting from his insights into frictionless organizations, his wisdom, and his approach to helping companies deliver better customer experiences. Please welcome Mr. Bill Price.
39 min