SaaS Talk™ with the Metrics Brothers is hosted by Dave "CAC" Kellogg and Ray "Growth" Rike. SaaS Talk™ provides unique insights, strategies, tactics and the metrics to measure customer acquisition, customer retention and customer expansion success for B2B SaaS companies.
Each 20-minute episode will cover a topic critical to profitable revenue growth chalked full of practical advice that can be introduced and applied in most B2B SaaS companies. A unique aspect of each episode is that Dave and Ray will include 2-3 questions submitted by listeners to previous SaaS Talk episodes.
Top Metrics and Benchmarks for Customer Success - with special guest Nick Mehta, CEO Gainsight
Nick Mehta, CEO of Gainsight joins Dave "CAC" Kellogg and Ray "Growth" Rike to discuss all things Customer Success and metrics! This is a "special episode" that combines deep Customer Success expertise with moments of light humor, pop culture references and SaaS industry insider insights!
Top Goals and Metrics for Customer Service
Dave "CAC" Kellogg and Ray "Growth" Rike discuss the top metrics for a Customer Service organization that span the top three goals of CS including resolve, deflect and prevent cases.
Top Metrics for Professional Services in a B2B SaaS Company
What are the top metrics for a Professional Services leader in a B2B SaaS company? Dave "CAC" Kellogg and Ray "Growth" Rike discuss the top PS metrics in this episode.
Top Metrics for a Chief Customer Officer
Dave "CAC" Kellogg and Ray "Growth" Rike discuss the top metrics for a Chief Customer Officer to use presenting to the board and to report to the executive team.
Top 7 Metrics for a Chief Marketing Officer
What are the top metrics for a Chief Marketing Officer to use when presenting to the board of directors and in a Quarterly Business Review. Dave "CAC" Kellogg and Ray "Growth" Rike discuss the top 7 during this episode.
5 Top Metrics that Matter for a Chief Revenue Officer
Top 5 Metrics for Chief Revenue Officers that own the entire customer journey, including Customer Acquisition, Customer Retention and Customer Expansion process.
Great show and insight!
Really enjoying the insight into the Saas market, very informative podcast to listen to
Best SaaS Podcast!
This podcast is essential listening for SaaS leaders planning to raise money or truly understand the fundamentals of their business.
Great perspectives on how to use customer acquisition cost metrics
One of the best SaaS podcasts I have heard over the past couple years