31 episodes

SaaS Talk™ with the Metrics Brothers is hosted by Dave "CAC" Kellogg and Ray "Growth" Rike. SaaS Talk™ provides unique insights, strategies, tactics and the metrics to measure customer acquisition, customer retention and customer expansion success for B2B SaaS companies.
Each 20-minute episode will cover a topic critical to profitable revenue growth chalked full of practical advice that can be introduced and applied in most B2B SaaS companies. A unique aspect of each episode is that Dave and Ray will include 2-3 questions submitted by listeners to previous SaaS Talk episodes.

SaaS Talk™ with the Metrics Brothers - Strategies, Insights, & Metrics for B2B SaaS Executive Leaders Ray Rike & Dave Kellogg

    • Business
    • 4.5 • 51 Ratings

SaaS Talk™ with the Metrics Brothers is hosted by Dave "CAC" Kellogg and Ray "Growth" Rike. SaaS Talk™ provides unique insights, strategies, tactics and the metrics to measure customer acquisition, customer retention and customer expansion success for B2B SaaS companies.
Each 20-minute episode will cover a topic critical to profitable revenue growth chalked full of practical advice that can be introduced and applied in most B2B SaaS companies. A unique aspect of each episode is that Dave and Ray will include 2-3 questions submitted by listeners to previous SaaS Talk episodes.

    Top Metrics and Benchmarks for Customer Success - with special guest Nick Mehta, CEO Gainsight

    Top Metrics and Benchmarks for Customer Success - with special guest Nick Mehta, CEO Gainsight

    Nick Mehta, CEO of Gainsight joins Dave "CAC" Kellogg and Ray "Growth" Rike to discuss all things Customer Success and metrics! This is a "special episode" that combines deep Customer Success expertise with moments of light humor, pop culture references and SaaS industry insider insights!

    • 20 min
    Top Goals and Metrics for Customer Service

    Top Goals and Metrics for Customer Service

    Dave "CAC" Kellogg and Ray "Growth" Rike discuss the top metrics for a Customer Service organization that span the top three goals of CS including resolve, deflect and prevent cases.

    • 20 min
    Top Metrics for Professional Services in a B2B SaaS Company

    Top Metrics for Professional Services in a B2B SaaS Company

    What are the top metrics for a Professional Services leader in a B2B SaaS company? Dave "CAC" Kellogg and Ray "Growth" Rike discuss the top PS metrics in this episode.

    • 24 min
    Top Metrics for a Chief Customer Officer

    Top Metrics for a Chief Customer Officer

    Dave "CAC" Kellogg and Ray "Growth" Rike discuss the top metrics for a Chief Customer Officer to use presenting to the board and to report to the executive team.

    • 22 min
    Top 7 Metrics for a Chief Marketing Officer

    Top 7 Metrics for a Chief Marketing Officer

    What are the top metrics for a Chief Marketing Officer to use when presenting to the board of directors and in a Quarterly Business Review. Dave "CAC" Kellogg and Ray "Growth" Rike discuss the top 7 during this episode.

    • 22 min
    5 Top Metrics that Matter for a Chief Revenue Officer

    5 Top Metrics that Matter for a Chief Revenue Officer

    Top 5 Metrics for Chief Revenue Officers that own the entire customer journey, including Customer Acquisition, Customer Retention and Customer Expansion process.

    • 22 min

Customer Reviews

4.5 out of 5
51 Ratings

51 Ratings

TBL1992 ,

Great show and insight!

Really enjoying the insight into the Saas market, very informative podcast to listen to

Pete Hurtubise ,

Best SaaS Podcast!

This podcast is essential listening for SaaS leaders planning to raise money or truly understand the fundamentals of their business.

maxcfo ,

Great perspectives on how to use customer acquisition cost metrics

One of the best SaaS podcasts I have heard over the past couple years

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