1 hr 10 min
Searching for a Path: How Full Spectrum Plumbing in Rock Hill, SC, Grew from a Start-Up to $2+MM at 20+% Net Profit in a Few Years The Successful Contractor Podcast
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- Entrepreneurship
There’s an exciting group of young contractors making their names in our industry, and Thomas Munn is certainly one of them. He started his plumbing company, Full Spectrum Plumbing, in 2018. The Rock Hill, SC, contractor didn’t take an unplanned leap into entrepreneurship; instead, Thomas planned for years, seeking out information everywhere. Eventually Thomas found the pathway he’d been searching for when he joined CertainPath.
Full Spectrum Plumbing started with zero dollars in 2018. Last year, it finished 2023 at $2.1MM in sales with four trucks. Thomas believes they can grow to seven trucks and $2.6MM in sales by the end of 2024. Most impressive, Full Spectrum Plumbing has always been 18-23% net profitable.
Thomas’ success speaks for itself, but it’s his willingness to evolve that’s even more compelling. In this interview, Thomas outlines all he’s changed to Full Spectrum Plumbing since joining CertainPath in late 2022, including…
· Learning early on the value of 5-Star Google reviews and how they impact SEO when initially looking for calls as a start-up.
· Quickly changing his financials to match the CertainPath model and holding his bookkeepers accountable to following it.
· Adopting the StraightForward Pricing guide, even though his techs still use a CRM, to differentiate from competitors.
· Training his technicians to slow down, create options, and build value.
· Taking a comprehensive and creative approach to his marketing by utilizing a variety of mediums from digital to guerilla to highly strategic and creative print campaigns.
· Understanding the value of hiring carefully and growing your own plumbers.
· And so much more!
Show Notes
The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way.
With CertainPath, Success is Made Certain.
Visit www.mycertainpath.com for more information.
FOLLOW CERTAINPATH:
Facebook: https://www.facebook.com/CertainPath
Linkedin: https://www.linkedin.com/company/certainpath
Instagram: https://www.instagram.com/certainpath/
Thank you to our sponsors:
Zoeller. Zoeller Pump Company’s Aquanot® Fit 508 battery backup system offers an economical option for homeowners in need of dependable protection from basement flooding. The Aquanot® Fit 508 DC sump pump works alongside Zoeller submersible or pedestal pumps to provide up to 6 hours of continuous high-performance pumping when the primary pump either can’t keep up, or power is interrupted. What really sets the Aquanot® Fit apart from any other system is its free connectivity with the Z Control® Cloud, allowing users to receive alerts and remotely connect to the system to test, silence, and configure. For more info on the Aquanot Fit and other water and wastewater solutions, visit zoellerpumps.com.
PulseM & Customer Lobby. As a valued CertainPath member, you're well aware that the recipe for success lies in the relationships you cultivate with your customers. We understand that nurturing these relationships can be a demanding task, especially when you're immersed in the day-to-day operations of running a business – it can even become draining. But, fear not! pulseM and Customer Lobby are here to save the day. After seamlessly integrating pulseM's industry leading reputation management capabilities with Customer Lobby's robust retention platform, you won’t know how you lived without them before!
Whether you're focused on gathering online reviews or orchestrating targeted and timely postcards, emails, and text messages, pulseM and
There’s an exciting group of young contractors making their names in our industry, and Thomas Munn is certainly one of them. He started his plumbing company, Full Spectrum Plumbing, in 2018. The Rock Hill, SC, contractor didn’t take an unplanned leap into entrepreneurship; instead, Thomas planned for years, seeking out information everywhere. Eventually Thomas found the pathway he’d been searching for when he joined CertainPath.
Full Spectrum Plumbing started with zero dollars in 2018. Last year, it finished 2023 at $2.1MM in sales with four trucks. Thomas believes they can grow to seven trucks and $2.6MM in sales by the end of 2024. Most impressive, Full Spectrum Plumbing has always been 18-23% net profitable.
Thomas’ success speaks for itself, but it’s his willingness to evolve that’s even more compelling. In this interview, Thomas outlines all he’s changed to Full Spectrum Plumbing since joining CertainPath in late 2022, including…
· Learning early on the value of 5-Star Google reviews and how they impact SEO when initially looking for calls as a start-up.
· Quickly changing his financials to match the CertainPath model and holding his bookkeepers accountable to following it.
· Adopting the StraightForward Pricing guide, even though his techs still use a CRM, to differentiate from competitors.
· Training his technicians to slow down, create options, and build value.
· Taking a comprehensive and creative approach to his marketing by utilizing a variety of mediums from digital to guerilla to highly strategic and creative print campaigns.
· Understanding the value of hiring carefully and growing your own plumbers.
· And so much more!
Show Notes
The Successful Contractor Podcast is a part of the CertainPath family. CertainPath builds successful home service businesses—and has for 25 years. We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible. Let us show you the way.
With CertainPath, Success is Made Certain.
Visit www.mycertainpath.com for more information.
FOLLOW CERTAINPATH:
Facebook: https://www.facebook.com/CertainPath
Linkedin: https://www.linkedin.com/company/certainpath
Instagram: https://www.instagram.com/certainpath/
Thank you to our sponsors:
Zoeller. Zoeller Pump Company’s Aquanot® Fit 508 battery backup system offers an economical option for homeowners in need of dependable protection from basement flooding. The Aquanot® Fit 508 DC sump pump works alongside Zoeller submersible or pedestal pumps to provide up to 6 hours of continuous high-performance pumping when the primary pump either can’t keep up, or power is interrupted. What really sets the Aquanot® Fit apart from any other system is its free connectivity with the Z Control® Cloud, allowing users to receive alerts and remotely connect to the system to test, silence, and configure. For more info on the Aquanot Fit and other water and wastewater solutions, visit zoellerpumps.com.
PulseM & Customer Lobby. As a valued CertainPath member, you're well aware that the recipe for success lies in the relationships you cultivate with your customers. We understand that nurturing these relationships can be a demanding task, especially when you're immersed in the day-to-day operations of running a business – it can even become draining. But, fear not! pulseM and Customer Lobby are here to save the day. After seamlessly integrating pulseM's industry leading reputation management capabilities with Customer Lobby's robust retention platform, you won’t know how you lived without them before!
Whether you're focused on gathering online reviews or orchestrating targeted and timely postcards, emails, and text messages, pulseM and
1 hr 10 min