Serious Census Linda Saunders and Tiffany Harding

Okay so we get it. Covid was rough. It was a terrible time closing down shop, hunkering down and getting through regulation change after regulation change, policies flying everywhere... who the heck had time to focus on anything else. Thankfully, the numbers are showing significant decreases all over the world and now no ones talking about covid.... It's time to make the comeback and the best way to kick that off, is to take a look at your first impressions. Fix those walls, the vents, t...

Mystery shops are not new concepts to the senior living space, but how often are we mystery shopping our market? Are you getting a clear picture of what your market thinks about you? We have found that, far too often, organizations make assumptions that thier referral sources are great champions of our brands. But are they? If they are a champion, are they selling the right story on your behalf? Listen in, as Tiffany and Linda dive into what these market mystery shops can do for you.

Nothing demotivates a great employee faster than watching you tolerate a bad one. When it comes to accountability, it can be difficult to navigate the waters especially in todays dried up talent pool. In this podcast, you will learn some key strategies for holding yourself accountable for census, as well as holding others accountable.

We get it.. you, your boss, the world... everyone is looking for that silver bullet that is going to send you straight to the top for success. Well let me break it down for you... there is no silver bullet. There is only hard work, dedication and consistency. In this podcast, learn ways to stay committed to your census goals and learn how to avoid the destruction of distraction.

Lets face it. We all know that without pressure, there is no growth. But what happens when pressure and stress in the workplace overwhelm our employees???? YOU GOT IT! It demotivates and slows down productivity. In this podcast, we discuss the ways you can hold your team accountable by applying just the right amount of pressure to ensure positive census growth results.

The senior care industry is always ON! What does 24/7 really mean and how do you create a culture within your organization that fosters this 24/7 mentality? In this podcast Linda and Tiffany peel back the answers to these questions.