18 min
Service BDC Series E7: Crafting a Winning Service BDC Call Script for Appointment Setting | Unlocking Success! �� Dealer Talk With Jen Suzuki
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- Courses
Setting appointments is the name of the game! 🎯
You gotta craft compelling call guides that make all the difference in customer engagement, appointment conversions, and overall service experience! Join me as I explore a step-by-step process for scheduling appointments, outlining key actions and the benefits they bring along the way.
Here's a sneak peek at what you can expect:
✅ Introduction and Greeting | Learn how a warm greeting sets the right tone and builds rapport from the get-go.
✅ Identifying Customer's Needs | Discover the power of active listening in understanding and addressing customer requirements.
✅ Providing Service Information | Uncover tips on explaining services, appointment availability, and promotions to drive customer interest.
✅Offering Solutions and Recommendations | Find out how tailored recommendations can empower customers to make informed decisions and secure appointments seamlessly.
Tune in to gain insights, strategies, and best practices that can elevate your appointment setting game and leave customers delighted with their service experience. Don't miss this episode packed with actionable tips for mastering the art of engaging customers over the phone!
Dealer Talk with Jen Suzuki Podcast |Jennifer@edealersolution.com | 800-625-1590 | edealersolutions.com
🔥Check out our sponsors!🔥
CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing.
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.
Setting appointments is the name of the game! 🎯
You gotta craft compelling call guides that make all the difference in customer engagement, appointment conversions, and overall service experience! Join me as I explore a step-by-step process for scheduling appointments, outlining key actions and the benefits they bring along the way.
Here's a sneak peek at what you can expect:
✅ Introduction and Greeting | Learn how a warm greeting sets the right tone and builds rapport from the get-go.
✅ Identifying Customer's Needs | Discover the power of active listening in understanding and addressing customer requirements.
✅ Providing Service Information | Uncover tips on explaining services, appointment availability, and promotions to drive customer interest.
✅Offering Solutions and Recommendations | Find out how tailored recommendations can empower customers to make informed decisions and secure appointments seamlessly.
Tune in to gain insights, strategies, and best practices that can elevate your appointment setting game and leave customers delighted with their service experience. Don't miss this episode packed with actionable tips for mastering the art of engaging customers over the phone!
Dealer Talk with Jen Suzuki Podcast |Jennifer@edealersolution.com | 800-625-1590 | edealersolutions.com
🔥Check out our sponsors!🔥
CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing.
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.
18 min