Small Spark Theory: a marginal gains approach to new business and marketing Lucy Mann

Of all of the marketing tools available to agencies, I’d wager that one of the most effective, yet most overlooked, is the humble email newsletter. 
Which of course, makes it the perfect candidate for marginal gains and the perfect topic for this podcast. And this month, I have the perfect guest in the shape of agency newsletter specialist, Jamie Woodbridge  from The Inbox Club.
In this episode we discuss why newsletters are so important - particularly in the face of so many shiny new channels, how to set good objectives, what to measure, which platforms to use, the optimum frequency and what makes winning newsletter content. 
As always we’ll be giving away a copy of Jamie’s recommended read: A Whack on the Side of the Head by Roger von Oech
I’m delighted that Jamie and his team are going to be relaunching  my very own newsletter (which has fallen ominously silent over the last year). The first issue of One Small Spark lands at the end of this month, so look out for it if you are already subscribed, or sign up here to join in the fun: http://eepurl.com/dql7rf
You can also sign up for The Inbox Club’s own weekly newsletter, full of actionable advice, here: https://theinboxclub-tips.beehiiv.com/subscribe
 

Small Spark Theory has always been about a mindset. When I started this podcast back in 2017 I wanted to harness the marginal gains thinking that was and still is, so prevalent in elite sport and apply it to an altogether different kind of winning - agency new business.
So when I heard Serotonin Co-Founder Clair Heaviside talking about her ultra-running at an agency conference earlier this year I knew she would be the perfect guest. How right I was! 
Join us as we discuss how training and competing in endurance sports has informed Clair’s approach to running an agency.
This is one of the most inspiring episodes we’ve recorded. There is so much we can learn from Clair’s experience about consistency, mental fortitude, decision-making and discipline and culture. 
Clair’s book recommendation is There is No Wall by Allie Bailey. Listen in to find out how to win a copy. 
Also mentioned in this episode:
Jasmin Paris 
EP84 with Rachel Cook
International Women’s Podcast Awards

Early on in my agency career I often used to hear the expression 'great creative work will sell itself', and its close cousin 'do great work and the clients will come'. Of course we know that in reality, certainly for the majority, these things are rarely true, but I'm still surprised by the number of agencies I meet who continue to operate as though under this misapprehension, highly focused on the creative or technical output but lacking in broader commercial acumen or practice. 
In this episode I talk to designer, agency leader and consultant Tim Perry about the most common commercial skills gaps he’s observed and how he’s tackling them through a range of bite-sized training courses designed especially for creatives.
This feels like the perfect discussion to be having now. If ever there was a time to sharpen our networking, relationship-building and negotiation skills it is now!
As always we’re giving away a copy of Tim’s recommended read: The Laws of Simplicity by John Maeda - listen in to find out how to win. 
 

Over the recent months, I have observed how agencies have been experiencing the impact of economic uncertainty - including the stalling of client decision-making, frozen budgets, disappearing pipelines, and everything in between.
In their recent BenchPress report, The Wow Company described last year as 'brutal' for agencies, and as 2024 adds more political uncertainty, there is no sign of any immediate relief.
So, with this in mind, I wanted to share my thoughts on why 'new business' is such a problem for agencies and suggest some practical steps we can take to alleviate that ever-present feeling of needing to pull a proverbial rabbit out of a hat.
There's no book recommendation this month; instead, I've compiled a short guide to help you reboot your new business pipeline in five simple steps.
Download your free guide here.

Over recent episodes we’ve referenced many of the macro issues facing brands which have in turn slowed down or stalled new business opportunities for agencies. 
But there’s an elephant in the room that we’ve yet to address; the growing trend of clients deciding to bring creative resource in-house. 
In this episode I speak to designer, brand specialist, ex-agency owner and all-round magnificent entrepreneur Emma Sexton. Emma has long championed in-house creative teams having set up the Inside Out Awards over a decade ago. In 2021 this association blossomed into The Inside Out Community, a vibrant member community of in-house creative leaders. 
Emma shares with us the latest statistics on the growth of in-house creative teams, both nationally and internationally and the key drivers behind this shift. We look at the role of AI and budgetary implications. Most importantly, we look at the opportunities for agencies in the face of a trend that isn’t going away any time soon.
You can read more about these insights in the recently released report The Future of In-House of Creative Leadership.
Our book giveaway this month is Emma’s recommendation: Madison Avenue Makeover : The transformation of Huge and the redefinition of the ad agency business. Listen in to find out how to win. 
You can listen to Emma’s previous conversation with us about new agency models here.

EP85:  Changing perception | Steve Garside | TMW           
Have you ever felt that your agency is pigeonholed by clients and prospects as being a specialist in just one thing, where in reality you have so much more to offer?
Of course being seen as a specialist of any kind is a generally a good thing – we have many episodes where we have discussed this at length. But in some cases, over time, the perception of a narrow service specialism can become an inhibitor to growth.
In this episode I’m joined by Steve Garside, Divisional Head of New Business & Marketing at TMW Unlimited as we discuss the challenge of changing the market perception of an agency know for decades as a CRM specialist.
Steve takes us through his approach to broadening the agency’s appeal to a wider audience and shares his top tips for anyone looking to get out of troublesome pigeonhole.
No book competition this time but you can download Steve’s recommended read: New Business: A guide to life on the frontline published by the IPA.