39 episodes
Social Impact CX Social Impact CX
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- Business
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4.7 • 9 Ratings
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Podcast by Social Impact CX
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Episode 39 - Community Pharmacists Advise on Medicare Part D
In Episode 39, John Corrigan talks with Logan Murry, pharmacist and PhD student, about his research on how patients and customers in a community pharmacy setting go about selecting a Medicare Part D plan.
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Episode 38 - Community Pharmacy, Journey Maps, & Helping Patients with Medicare Part D
In Episode 38, John Corrigan talks with Logan Murry, pharmacist and PhD student, about his research on how patients and customers in a community pharmacy setting go about selecting a Medicare Part D plan.
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Episode 37 – Journey Maps & CX: Getting Executive Buy-in
Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about getting executive buy-in for customer experience programs and journey mapping work.
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Episode 36 – Journey Maps & CX: Journey Mapping Workshops
Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about journey mapping workshops.
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Episode 35 – Journey Maps & CX: Journey Maps as a Tool
Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about journey maps as a tool for your CX program.
Part 1 of 3. -
Episode 34 - Service Design & CX: Key Points
Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about service design and design concepts.
What is co-creation? What is the difference between service design and design thinking? How do you get buy-in from leadership?
Listen to Part 2 of the conversation now.
Customer Reviews
Engaging and informative
John Corrigan makes CX concepts accessible to all professionals and offers actionable recommendations for those just getting started or new to the world of CX.
VP of ICAD
John has great insights focusing on the importance of focusing on customer experience to improve your brand.
Insightful and encouraging!
Great insights on how to start with social impact and customer experience work for nonprofits! John Corrigan provides detailed steps on how to move CX forward in your organization, engage key stakeholders and define who will be helped by this work! Listen today!