39 episodes

Podcast by Social Impact CX

Social Impact CX Social Impact CX

    • Business
    • 4.7 • 9 Ratings

Podcast by Social Impact CX

    Episode 39 - Community Pharmacists Advise on Medicare Part D

    Episode 39 - Community Pharmacists Advise on Medicare Part D

    In Episode 39, John Corrigan talks with Logan Murry, pharmacist and PhD student, about his research on how patients and customers in a community pharmacy setting go about selecting a Medicare Part D plan.

    • 32 min
    Episode 38 - Community Pharmacy, Journey Maps, & Helping Patients with Medicare Part D

    Episode 38 - Community Pharmacy, Journey Maps, & Helping Patients with Medicare Part D

    In Episode 38, John Corrigan talks with Logan Murry, pharmacist and PhD student, about his research on how patients and customers in a community pharmacy setting go about selecting a Medicare Part D plan.

    • 33 min
    Episode 37 – Journey Maps & CX: Getting Executive Buy-in

    Episode 37 – Journey Maps & CX: Getting Executive Buy-in

    Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about getting executive buy-in for customer experience programs and journey mapping work.

    • 33 min
    Episode 36 – Journey Maps & CX: Journey Mapping Workshops

    Episode 36 – Journey Maps & CX: Journey Mapping Workshops

    Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about journey mapping workshops.

    • 22 min
    Episode 35 – Journey Maps & CX: Journey Maps as a Tool

    Episode 35 – Journey Maps & CX: Journey Maps as a Tool

    Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about journey maps as a tool for your CX program.

    Part 1 of 3.

    • 37 min
    Episode 34 - Service Design & CX: Key Points

    Episode 34 - Service Design & CX: Key Points

    Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about service design and design concepts.

    What is co-creation? What is the difference between service design and design thinking? How do you get buy-in from leadership?

    Listen to Part 2 of the conversation now.

    • 29 min

Customer Reviews

4.7 out of 5
9 Ratings

9 Ratings

kqm815 ,

Engaging and informative

John Corrigan makes CX concepts accessible to all professionals and offers actionable recommendations for those just getting started or new to the world of CX.

serendipity4u ,

VP of ICAD

John has great insights focusing on the importance of focusing on customer experience to improve your brand.

MTort501 ,

Insightful and encouraging!

Great insights on how to start with social impact and customer experience work for nonprofits! John Corrigan provides detailed steps on how to move CX forward in your organization, engage key stakeholders and define who will be helped by this work! Listen today!

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