16 min
Taking advantage of automation – the Capita story Innovate to Accelerate
-
- Business
In this second episode of the Innovate To Accelerate podcast series, Dr Gráinne Watson, Director of Automation Practice at Capita talks about the organisation’s ambitious automation project, from identifying automation opportunities across its stable of businesses to targeting KPIs around cost reduction and improving internal efficiencies for itself and its customers.
In this episode, Dr Watson talks about the opportunities and challenges around the project, the importance of educating staff top-down and bottom-up, and how the organisation is working with ServiceNow to build a digital service desk as an invaluable first-line of support for customers.
Tune in now to hear this insightful and practical podcast, part of a new series brought to you by CIO.com in association with ServiceNow.
In this second episode of the Innovate To Accelerate podcast series, Dr Gráinne Watson, Director of Automation Practice at Capita talks about the organisation’s ambitious automation project, from identifying automation opportunities across its stable of businesses to targeting KPIs around cost reduction and improving internal efficiencies for itself and its customers.
In this episode, Dr Watson talks about the opportunities and challenges around the project, the importance of educating staff top-down and bottom-up, and how the organisation is working with ServiceNow to build a digital service desk as an invaluable first-line of support for customers.
Tune in now to hear this insightful and practical podcast, part of a new series brought to you by CIO.com in association with ServiceNow.
16 min