Innovate to Accelerate CIO.com

In this second episode of the Innovate To Accelerate podcast series, Dr Gráinne Watson, Director of Automation Practice at Capita talks about the organisation’s ambitious automation project, from identifying automation opportunities across its stable of businesses to targeting KPIs around cost reduction and improving internal efficiencies for itself and its customers.
In this episode, Dr Watson talks about the opportunities and challenges around the project, the importance of educating staff top-down and bottom-up, and how the organisation is working with ServiceNow to build a digital service desk as an invaluable first-line of support for customers.
Tune in now to hear this insightful and practical podcast, part of a new series brought to you by CIO.com in association with ServiceNow.

In the first episode of the Innovate To Accelerate podcast series, Deryck Mitchelson, director of digital and security at NHS National Services Scotland, describes how ServiceNow has helped the organisation to simplify business workflows, improve employee experience – and critically – deliver vital services, including a track-and-trace application, to NHS in Scotland during the Covid-19 crisis.
‘The benefit of our collaboration [with ServiceNow] has been felt profoundly during the Covid-19 pandemic. It has allowed us to more effectively deliver our critical services to the NHS in Scotland under the most challenging circumstances,’ says Mitchelson.
Tune in now to hear Mitchelson discuss changing strategic priorities in light of Covid-19, the rush to introduce a track-and-trace application, the acceleration of cloud, and the value that ServiceNow has bought to the table. This podcast series is produced by CIO.com in association with ServiceNow.