Tech on Toast, The Hospitality Tech Podcast Chris Fletcher

🎙️ Exciting news! The latest bonus episode of the Tech On Toast podcast is out now, and it's a must-listen for anyone interested in fuelling business growth through innovative technology. In this episode, we dive deep into the world of hospitality tech with industry professionals from Pizza Hut Restaurants and Dojo, a leading payments provider. Here are three key takeaways from this insightful conversation:


Best-in-Class vs. All-in-One Solutions: The discussion highlighted the ongoing debate between best-in-class and all-in-one solutions when it comes to technology stacks. Pizza Hut's IT Director, Guy Scott-South, shared the challenges of managing a legacy tech stack while striving for modernisation. Chris Jolliffe from Dojo emphasised the importance of understanding the buyer's requirements and ensuring that the tech solution aligns with their needs.


Project Management and Change Readiness: Both guests stressed the significance of clear project management and change readiness when implementing new technology. Guy emphasised the need for strong project management to navigate the complexities of tech integration, especially in an industry where change can be met with resistance. Chris highlighted the role of tech vendors in guiding customers through the onboarding process and setting clear expectations.


Data-Driven Decision Making: The conversation also delved into the power of data in driving business decisions. Pizza Hut's focus on modernising its data warehouse and leveraging customer data for insights showcased the importance of data in the hospitality industry. Chris from Dojo emphasized the need for tech vendors to provide seamless data solutions to help operators make informed decisions and streamline operations.



This episode offers valuable insights into the challenges and opportunities in the hospitality tech landscape, making it a must-listen for industry professionals looking to stay ahead in the digital age. Tune in to the full episode for more in-depth discussions and actionable takeaways.

Listen to the full episode on the Tech On Toast podcast platform and stay tuned for more exciting episodes in our collaboration with Dojo.

Let's continue to explore the intersection of technology and business growth together! 🚀

#TechOnToast #HospitalityTech #BusinessGrowth #Innovation #DataDrivenDecisions

I am thrilled to announce the latest episode of the Tech On Toast podcast featuring the incredible Danielle Wallington, founder of Flockhere. 🚀 In this episode, we delved into some fascinating insights about building a community-focused tech platform and the journey of entrepreneurship. Here are three key takeaways from our conversation:

1. Resilience is Key

Danielle shared how her journey into entrepreneurship has taught her the importance of resilience. Despite facing challenges and setbacks, she emphasised the value of bouncing back, learning from experiences, and staying motivated to move forward. As entrepreneurs, having the resilience to overcome obstacles is crucial for long-term success.

2. Community Building is Everything

From her experience with Milk and Fizz to the development of Flockhere, Danielle highlighted the significance of community in business growth. Building a strong network of like-minded individuals, providing support, and fostering connections can be a game-changer for any business. The power of community cannot be underestimated in today's digital age.

3. Empowering Women in Tech

Danielle's journey from events management to tech entrepreneurship sheds light on the importance of empowering women in the tech industry. By creating a platform like Flockhere that caters to the needs of female founders and professionals, she is breaking barriers and inspiring others to pursue their entrepreneurial dreams. Representation and support are key in driving diversity and innovation in tech.

If you're interested in learning more about Danielle's inspiring journey and the exciting developments at Flockhere, make sure to listen to the full episode on the Tech On Toast podcast. 🎧 And if you're looking to join the Flockhere community or explore opportunities in tech, don't hesitate to reach out to Danielle directly. Let's flock together towards success! 🐦💻



The Tech on Toast Podcast is brought to you by ⁠Lightspeed⁠, Retail & Restaurant ePOS — The one-stop commerce platform for retail, hospitality and golf merchants around the world.


#TechOnToast #FlockHere #WomenInTech #Entrepreneurship #CommunityBuilding #PodcastEpisode #LinkedInPost

Welcome to the latest episode of the Tech On Toast podcast! In this episode, host Chris sits down with Shawn Walchef, founder of Cali BBQ and Cali BBQ Media. Its 5am in San Deigo and Shawn is up already!

Join them as they discuss the power of digital storytelling, the importance of authenticity in content creation, and the evolution of the hospitality industry in the digital age.

Sean shares valuable insights on building a media company alongside a restaurant business, the impact of technology on the industry, and the significance of staying curious and consistent in content creation. They also touch on personal anecdotes, including Shawn's family dynamics and his son's interest in soccer.

Tune in to discover Shawn's journey from restaurant owner to content creator, his approach to building a successful media presence, and his thoughts on the future of the industry. Don't miss out on this engaging conversation filled with practical advice and inspiring stories!

Join the Tech On Toast community and catch Shawn and Chris live on LinkedIn every Wednesday and Friday at 6pm UK time. Connect with Shawn on LinkedIn or Instagram for more insights and updates. Stay tuned for more episodes and remember, no one is coming to tell your story - it's time to start sharing it yourself!

The Tech on Toast Podcast is brought to you by Lightspeed, Retail & Restaurant ePOS — The one-stop commerce platform for retail, hospitality and golf merchants around the world.

Exciting New Episode Alert! 🎙️

I am thrilled to announce the latest episode of the Tech On Toast podcast is now live! 🎧 This episode features an insightful conversation with the brilliant Victoria Searl, founder and head hawk of DataHawks. We delved deep into the world of hospitality tech and marketing, uncovering some invaluable insights along the way. Here are three key takeaways from this engaging episode:

1. The Power of Data-Driven Marketing

Victoria emphasised the importance of leveraging data to drive marketing strategies in the hospitality industry. By using data to gain actionable insights, businesses can create emotionally compelling email and SMS campaigns that resonate with their audience. The key takeaway here is that data is not just information; it's a powerful tool that can transform marketing efforts and drive tangible results.

2. The Shift Towards Performance Marketing

Victoria introduced a new performance model for email marketing that focuses on targeted, results-driven campaigns. By splitting email marketing into organic and performance channels, businesses can optimise their communication strategies to drive incremental revenue. This innovative approach not only enhances customer engagement but also ensures a measurable return on investment, making it a game-changer for hospitality brands.

3. The Central Role of CRM in Marketing

In the discussion, the importance of CRM (Customer Relationship Management) at the core of a restaurant's tech stack was highlighted. CRM serves as the heartbeat of customer interactions, providing valuable insights into customer behaviour, preferences, and engagement. By prioritising CRM and utilising data effectively, businesses can build stronger relationships with customers and tailor their marketing efforts for maximum impact.

This episode truly shed light on the evolving landscape of hospitality tech and marketing, offering practical strategies for businesses to thrive in today's challenging environment. If you're looking to elevate your marketing game and drive meaningful results, this episode is a must-listen!

The Tech on Toast Podcast is brought to you by Lightspeed, Retail & Restaurant ePOS — The one-stop commerce platform for retail, hospitality and golf merchants around the world.

Tune in to the full episode on the Tech On Toast podcast to dive deeper into these key takeaways and gain valuable insights from Victoria Searl's expertise. 🚀 Let's embrace the power of data-driven marketing and unlock new possibilities for success in the hospitality industry! 🌟 #TechOnToast #HospitalityTech #MarketingInsights #DataDrivenMarketing

🚀 Exciting New Podcast Episode Alert on Tech On Toast! 🎙️

Hey LinkedIn family! I'm super excited to share our latest episode of the Tech On Toast podcast, featuring a deep dive with Ivo Gavin, the dynamic London City Manager for Atoa. 🌆✨ In a fascinating conversation, we explored groundbreaking payment solutions reshaping the hospitality industry. Here’s what stood out:


Revolutionising Payment Processes: Atoa is steering a major shift by enabling UK customers to pay directly via their bank apps, bypassing conventional card networks like Visa and MasterCard. This innovation is slashing fees for businesses and accelerating settlements, boosting both cash flow and operational efficiency. 💼💡


Transparent and Fair Pricing: Atoa champions the "pay the fairway" philosophy, ensuring transparent pricing and equitable treatment for all businesses. With straightforward invoices and significantly lower fees than traditional card services, Atoa is setting a new standard for business empowerment. 🌟


Enhancing Customer Experience: The seamless integration of Atoa's solutions with existing POS systems and intuitive payment methods, such as QR code scans, is transforming customer interactions in the hospitality world. This ease and immediacy of transactions are winning over both businesses and consumers. 📱👥



For hospitality business owners eager to refine their payment systems and elevate cash flow, this episode is packed with insights you won't want to miss! To dive deeper into how Atoa can revolutionize your operations, connect with Ivo Gavin here on LinkedIn and visit their website at paywithatoa.co.uk for all the details.

Don't miss out on this episode of the Tech On Toast podcast to uncover more about Atoa's trailblazing solutions. Here's to advancing towards a future of efficient, cost-effective payment options in our industry! 🥂

#TechOnToast #PaymentSolutions #HospitalityIndustry #Innovation #PodcastEpisode #Atoa #CustomerExperience

Hey everyone! 🌟 Exciting news - we have a brand new episode of the Tech On Toast podcast out now! In this episode, we had the pleasure of chatting with Ben Brown, the founder and CEO of Shopwave. 🚀

Here are three key takeaways from our insightful conversation with Ben:

Customer engagement is key. Ben highlighted the importance of providing a seamless and engaging experience for customers. By offering multiple ways for customers to interact with your brand, such as through touchscreens, baristas, and mobile ordering, you can increase customer onboarding and loyalty by up to 70% on every transaction.

Global Expansion and Innovation: The future of retail and technology is global. Ben discussed the trend of brands expanding internationally and the challenges they face in integrating technology across different markets. As the industry evolves, there will be a focus on consolidation, innovation, and ownership models, especially in the food and beverage space.

Tech Behind the Scenes: Ben emphasised the need for technology to enhance the customer experience without being intrusive. By implementing tech solutions that empower customers to choose how they engage with the brand, businesses can drive revenue through subscriptions, merchandising, and omnichannel strategies.

If you want to dive deeper into these topics and learn more about the intersection of technology and hospitality, be sure to listen to the full episode with Ben Brown on the Tech On Toast podcast. 🎧

You can find the episode on our website or your favourite podcast platform. Don't forget to leave us a comment or message us with your thoughts and feedback. We love hearing from our listeners! 📩

#TechOnToast #Podcast #CustomerEngagement #GlobalExpansion #Innovation #TechIntegration #HospitalityTech #RetailTech #CustomerExperience #OmnichannelStrategy #BrandExtension