251 episodes

Technology Sales, Sales Management, and Sales Leadership insights and best practices, by a community of global best practitioners. Learn more at SalesCommunity.com

Tech Sales Insights Randy Seidl

    • Business
    • 5.0 • 128 Ratings

Technology Sales, Sales Management, and Sales Leadership insights and best practices, by a community of global best practitioners. Learn more at SalesCommunity.com

    E163 - Improving Outbound Cold Calling Pickup Rates featuring Joey Gilkey

    E163 - Improving Outbound Cold Calling Pickup Rates featuring Joey Gilkey

    In this replay episode of Tech Sales Insights, Randy Seidl is joined by Joey Gilkey, CEO of Apex Revenue, to discuss the evolution of outbound cold calling strategies in the modern sales landscape. From Joey's journey in sales to the challenges and solutions in improving cold calling pickup rates, this episode offers invaluable insights for sales professionals navigating today's competitive market.

    KEY TAKEAWAYS

    The landscape of outbound sales is evolving rapidly, with traditional strategies becoming less effective over time.

    Companies must shift from a meeting-centric approach to a market analysis-centric approach, focusing on segmenting the market and curating targeted lists for more effective outreach.

    Turning sales development reps into market development reps and empowering account executives to self-source from curated lists can significantly improve pipeline generation and conversion rates.

    Sellers should prioritize selling to prospects the way they want to buy, adopting a consultative and tailored approach to address pain points and provide value.

    Highly targeted lists are essential for successful outbound efforts, as data saturation increases and traditional list-building methods become less reliable.

    QUOTES

    "Sell to people the way they want to buy, not the way we want to sell."

    "The list is the strategy. Highly targeted lists impact the top of the funnel, which then impacts the bottom of the funnel."

    "Turning sales development reps into market development reps is key. Identify segments, curate lists, and empower account executives for more effective outreach."

    Find out more about Joey Gilkey through the links below:
    LinkedIn: https://www.linkedin.com/in/joeygilkey/

    This episode is sponsored by Phone Ready Leads, the Audience Activation sponsor of the Sales Community. Sales teams using Phone Ready Leads® average a 21.3% dial to connect rate with key decision makers (A live conversation every ~5 dials), and average ~10 conversations with key decision makers for every 50 outbound dials they make.

    https://phonereadyleads.com/

    • 50 min
    E162 - Culture Eats Strategy for Lunch featuring Peter Trizzino

    E162 - Culture Eats Strategy for Lunch featuring Peter Trizzino

    In this replay episode of Tech Sales Insights, Randy Seidl is joined by Peter Trizzino, President of North America Sales at Dell. Together, they delve into the pivotal role of culture in driving sales success, exploring how it transcends strategy and shapes behaviors within teams and partnerships. From personal anecdotes to actionable insights, Peter shares his journey from humble beginnings in sales to leading one of the largest sales regions at Dell. Discover how fostering trust, championing collaboration, and prioritizing outcomes can empower sales professionals to thrive in today's rapidly evolving marketplace.

    KEY TAKEAWAYS

    Culture Trumps Strategy: Explore how cultivating a culture of trust, collaboration, and customer-centricity drives long-term success in sales.

    Earning and Giving Trust: Learn the importance of trust-building in both internal teams and external partnerships, and how reciprocity fuels growth.

    Embracing Change: Understand the value of adaptability and continuous learning in navigating industry shifts and technological advancements.

    Balancing Work and Life: Uncover strategies for achieving a harmonious work-life blend that fosters productivity, well-being, and a winning mindset.

    Driving Sales Excellence: Gain actionable insights for aligning sales efforts with customer needs, leveraging partnerships, and maximizing performance.

    QUOTES

    "Culture is made up of collective mindsets and behaviors, emphasizing the 'how' over the 'what' in driving success."

    "The easiest way to earn trust is to give it. Trust is the foundation for high-performing teams."

    "In today's world, outcomes and value trump product-centric sales approaches. It's about solving customer problems."

    Find out more about Peter Trizzino through the links below:
    LinkedIn: https://www.linkedin.com/in/peter-trizzino-21791a1/

    This episode is sponsored by AuctusIQ, the Sales Performance Assessment sponsor of the Sales Community. AuctusIQ is a sales data and science software company, with the mission of providing the right data to solve your three biggest challenges: selecting and retaining exceptional talent, coaching to ensure readiness to meet or beat quota, and winning more deals. Please visit their website at https://auctusiq.com/

    • 50 min
    E161 - Generative AI and its Impact on the Customer Experience featuring Jennifer Quinlan

    E161 - Generative AI and its Impact on the Customer Experience featuring Jennifer Quinlan

    In this replay episode of Tech Sales Insights, Randy Seidl interviews Jennifer Quinlan, the Global Managing Partner at IBM Consulting, discussing the transformative power of Gen AI on customer experience. From IBM's own journey as client zero to real-world success stories, they explore how AI-driven solutions are streamlining processes, improving employee and customer satisfaction, and accelerating business outcomes across sales, service, and marketing.

    KEY TAKEAWAYS

    Gen AI Impact: Gen AI revolutionizes customer experience by enhancing efficiency, improving response times, and driving better outcomes across various business functions.

    IBM's Client Zero Journey: IBM's internal transformation journey serves as a blueprint for leveraging AI to optimize workflows, unify processes, and enhance customer engagement.

    Real-world Success Stories: Examples from industries like agriculture and retail showcase the tangible benefits of AI-driven solutions, including significant reductions in response times, increased throughput, and improved customer satisfaction metrics.
    Speed to Market: Gen AI accelerates campaign conception, content testing, and deployment, leading to faster time-to-market and remarkable performance gains, as demonstrated by a 26X increase in social performance in a recent campaign.

    QUOTES

    "We're able to create a better experience across our sales communities, enabling faster decision-making and deeper customer engagement."

    "Gen AI transforms low-fidelity tasks into high-impact opportunities, revolutionizing lead generation and pipeline growth."

    Find out more about Jennifer Quinlan through the links below:
    LinkedIn: https://www.linkedin.com/in/jenniferquinlan/

    This episode is sponsored by TechTarget, the global leader in purchase intent-driven marketing and sales services that deliver business impact for enterprise technology companies. By creating abundant, high-quality editorial content across more than 150 highly targeted technology-specific websites and 1,125 channels, TechTarget attracts and nurtures communities of technology buyers researching their companies’ information technology needs.Please visit their website at https://www.techtarget.com/

    • 44 min
    E160 - Is ERP Dead? Featuring Lisa Pope

    E160 - Is ERP Dead? Featuring Lisa Pope

    In this replay episode of Tech Sales Insights, Randy Seidl is joined by Lisa Pope, President at Epicor, shares her journey through the world of ERP, from its traditional roots to its modern-day relevance. Randy delves into Lisa's extensive experience, exploring the evolving role of ERP in today's dynamic business environment. From navigating supply chain disruptions to harnessing the power of data as a service, Lisa offers valuable insights and strategies for driving business growth and innovation.

    KEY TAKEAWAYS

    The enduring relevance of ERP in driving digital transformation and business resilience.

    Leveraging ecosystem partnerships and mindshare growth for enhanced market presence.

    The pivotal role of data as a service in driving intelligent decision-making and operational efficiency.

    Adapting sales strategies to meet the evolving needs of diverse customer segments, from SMBs to enterprise-level organizations.

    Embracing diversity and inclusion practices to foster a thriving and inclusive workplace culture.

    QUOTES

    "ERP isn't dead; it's thriving and evolving to meet the demands of the modern business landscape."

    "Growing mindshare is crucial; it's about building brand visibility and expanding your ecosystem to drive market engagement."

    "Data is the new currency of business; leveraging insights from ERP systems empowers intelligent decision-making."

    "Adaptability is key in sales; understanding diverse customer needs and market trends drives long-term success."

    "Diversity isn't just a buzzword; it's a cornerstone of innovation and success in today's global marketplace."

    Find out more about Lisa Pope through the links below:
    LinkedIn: https://www.linkedin.com/in/lisapopeepicor/

    This episode is sponsored by Sandler. Sandler is a world leader in innovative sales, leadership, and management training. For more than 50 years, Sandler has taught its distinctive, non-traditional selling system and highly effective sales training methodology, which has helped salespeople and sales managers take charge of the process.

    • 52 min
    E159 - Best Practices for Sales in Startups featuring Peter Bell

    E159 - Best Practices for Sales in Startups featuring Peter Bell

    In this episode of Tech Sales Insights, Randy Seidl and Peter Bell, General Partner and Chairman of Amity Ventures, dive into the realm of sales and startups. From Peter's extensive experience as both a sales leader and a venture capitalist, they explore best practices, pitfalls, and strategies for achieving success in sales-driven organizations.

    KEY TAKEAWAYS

    Founder-Led Sales: Understand the pivotal role founders play in early sales efforts and the importance of authenticity in customer interactions.

    Product-Market Fit: Delve into the challenges of finding and validating product-market fit, crucial for sustainable growth and investor confidence.

    Scaling Sales Teams: Navigate the delicate balance between founder-led sales and hiring experienced sales managers to drive team growth and efficiency.

    Remote Work Dynamics: Explore the evolving landscape of remote work and its impact on sales team dynamics, collaboration, and productivity.

    Customer-Centricity: Emphasize the significance of customer relationships and the role they play in product development, sales strategy, and business success.

    QUOTES

    "If the founder can't sell the product, it's extremely difficult for anyone else to sell it because the founder has the authenticity that really only the founder can have in an early-stage company."

    "Finding product-market fit is extremely difficult. Sometimes you don't actually know when you've found it. Many companies feel they've found it before they've actually really found it."

    "It's not just about making quota and delighting customers; it's about enjoying the journey together."

    Find out more about Peter Bell through the links below:
    LinkedIn: https://www.linkedin.com/in/peterwbell/

    This episode is sponsored by Phone Ready Leads, the Audience Activation sponsor of the Sales Community. Sales teams using Phone Ready Leads average a 21.3% dial to connect rate with key decision makers (A live conversation every ~5 dials), and average ~10 conversations with key decision makers for every 50 outbound dials they make. Visit their website at: https://phonereadyleads.com/

    • 55 min
    E158 - What’s Old Is New Again: Sales Fundamentals Are Weak featuring John Barrows

    E158 - What’s Old Is New Again: Sales Fundamentals Are Weak featuring John Barrows

    In this episode of Tech Sales Insights, Randy Seidl is joined by John Barrows, CEO of JB Sales, as they explore the timeless principles of sales. They delve into the transformation of sales fundamentals over the years and how staying authentic in the ever-evolving sales landscape is crucial. From sharing personal experiences to discussing the impact of AI on sales coaching, this episode is a treasure trove for both seasoned professionals and those starting in sales.

    KEY TAKEAWAYS

    The importance of authenticity in sales and staying true to oneself.

    Navigating the shift in sales fundamentals and learning from both old and new practices.

    Lessons from John's journey in sales, from DeWalt power tools to leading JB Sales.

    The value of immediate and objective AI-driven feedback in coaching and improving sales performance.

    Overcoming challenges in the corporate world and finding success by staying true to one's values.

    QUOTES

    "Lying is hard. It's easier to be authentic and genuine in sales."

    "Coaching is the number one thing a manager should do, but it's often not what they do."

    "If you're surprised that your manager is an a*****e during a performance review, you haven't been paying attention."

    "The endorphin component of immediate feedback is crucial for reps' growth."

    "AI coaching tools can provide objective insights, eliminating subjectivity in feedback."

    Find out more about John Barrows through the links below:
    LinkedIn: https://www.linkedin.com/in/johnbarrows/

    This episode is sponsored by The Alexander Group, our GTM & Sales Compensation Partner. Alexander Group provides revenue growth consulting services to the world’s leading sales organizations. When clients need to grow revenue, they look to Alexander Group for data-driven insights, actionable recommendations, and results.
    https://www.alexandergroup.com/

    • 58 min

Customer Reviews

5.0 out of 5
128 Ratings

128 Ratings

David Lewis (MA) ,

Outstanding Insights & Value

Produced by operators for operators, the insights delivered here will make you much better, much faster, and keep you current. Hear from top talent in key roles and how you can use their solutions to growth challenges yourself. Excellent podcast for both early career and seasoned professionals. You’ll collect great insights that deliver new and continuous learning.

4000peaks ,

Continued learning at its best

Great overall content around staying ahead of the market and continuing the journey of learning. Keep it up

JSPoint5 ,

Great insights!

Great insights! Incredibly helpful in providing solid advice on how to improve your organizations sales process.

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