62 episodes

Techcess is not just a technology podcast. It's a podcast all about achieving success in business, and the part that your technology (IT) has to play in that.

Techcess: embracing technology and success in your business Podknows Podcasting

    • News

Techcess is not just a technology podcast. It's a podcast all about achieving success in business, and the part that your technology (IT) has to play in that.

    Seven benefits of using technology for recording business phone calls coming in to your small or medium sized company

    Seven benefits of using technology for recording business phone calls coming in to your small or medium sized company

    The benefits of recording business phone calls coming in to your small or medium sized business are huge! Here are just a few of them! We've done it again. Our own Mark Riddell and the Techcess team have popped together an insights-loaded episode all about the benefits of having a system for recording business phone calls that are coming in to your office or network! (Check out the transcript below to get the link to your free IT services buyer's guide that Mark mentions in the episode!)
    Click this is you're hard of hearing and want to just download and read the episode as a PDF
    In an area with restricted data? Click this for a smaller sized version of the episode.
    When it comes to recording business phone calls, there are a number of benefits that can be reaped First and foremost, recording calls can help to better your company's interactions with customers.
    This is because businesses can go back and listen to past conversations in order to see what went well and what could be improved.
    This is just one of the many benefits we outline in episode 47 of Techcess.

    If you ever find yourself frustrated with your customer service interactions, record them and replay the recording for staff members.
    You'll be able to recognise areas where improvement could occur while also giving employees a chance at self-reflection so they know what's best when it comes to time for them to again take care of clients!
    The seven benefits of recording business phone calls coming in to your small or medium sized company which are explained by Mark are these:
    Better customer interactions Protecting you from liabilities Promoting best practices Anticipating your customer’s needs Delivery of the best possible customer journey Optimising your customer service workflows Ensuring regulatory compliance  
    Episode transcript preview You would have probably already seen the link to the PDF above.
    Here's a very quick sneak preview of that transcript of episode 47
    "The benefits of recording business phone calls coming in to your small or medium sized business are huge!"
    "In today's episode of Techess, I'm going to be talking about the benefits of recording business phone calls coming in to your small or medium sized business.
    I think it's probably fair to say that when it comes to thinking about technology that can really help your business, call recording isn't one of the things that probably springs to mind. Why would it be? I mean, normally call recording is something that you hear when you phone into a call center - you know "all calls will be monitored and used for training purposes", et cetera, et cetera. So how can call recording benefit the average small, medium sized business out there? Well, keep listening on because I'm going to cover a number of areas where call recording can actually help benefit your business.
    It's probably not too difficult to guess that the importance of call recording is all about improving your customer service. Because most businesses today understand that regardless of what it is that you do, the importance of excellent customer service is paramount. Because after all, keeping your customers happy is what sets you apart from the competition. And one powerful tool for boosting your customer relationships is call recording. Especially when you combine this with call analytics. This helps you understand and improve the level of service that you provide and it also helps ensure regulatory compliance and protecting you from legal risks. So here's how call recording is going to benefit your business. I've got seven things to talk about..."
    Scroll down to read the full transcript on the page or click the link above to get a printable version!
    Free buyers guide! Want to get hold of the free buyers guide that Mark and the m3 Networks team have put together for you?
    Click this link and you'll be taken to the download link where you can get your free copy!
    https://m3networks.co.uk/buyersguide
    Want to get more

    • 8 min
    • video
    (VIDEO TRAILER) 7 benefits of recording business phone calls

    (VIDEO TRAILER) 7 benefits of recording business phone calls

    The benefits of recording business phone calls coming in to your small or medium sized business are huge! And we list just a few of them! Tomorrow's episode of Techcess we'll be talking you through the reasons you might want to consider recording business phone calls coming in to your offices.
    Want to get more 'Techcess' in your business? Book a free chat with Mark!
    Get more valuable technology insights from m3's blog pages, here.
    Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.
    If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.
    Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.
    Fancy giving the Techcess technology podcast a review and rating? Click here. 
     
    Some businesses can't survive without embracing IT transformation. Tomorrow's episode of Techcess will explore major household brands who have implemented digital IT transformation in the past. And what we can learn from them!
    We study Netflix, Lego and Kodak.
    Make sure you're following the podcast in your favourite app to ensure you don't miss it!
    Want to get more 'Techcess' in your business? Book a free chat with Mark!
    Get more valuable technology insights from m3's blog pages, here.
    Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.
    If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.
    Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.
    Fancy giving the Techcess technology podcast a review and rating? Click here. 
     
    Some businesses can't survive without embracing IT transformation. Tomorrow's episode of Techcess will explore major household brands who have implemented digital IT transformation in the past. And what we can learn from them!
    We study Netflix, Lego and Kodak.
    Make sure you're following the podcast in your favourite app to ensure you don't miss it!
    Want to get more 'Techcess' in your business? Book a free chat with Mark!
    Get more valuable technology insights from m3's blog pages, here.
    Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.
    If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.
    Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.
    Fancy giving the Techcess technology podcast a review and rating? Click here. 
     

    • 20 sec
    • video
    Microsoft Windows 11 privacy auditing

    Microsoft Windows 11 privacy auditing

    Worried about the privacy of your windows 11 machine?  We've got some good news for you in today's Techcess Tech Update. This bonus episode is to inform you of the updates being made to Microsoft's Windows 11's privacy settings!  Let's face it, we're all worried about our mobile technology security, and usually the operating systems have a solution for this.
    But what about your PC? 

    Well good news!
    Just for you, it's another Techcess Tech Update bonus podcast episode in which Annie will explain what's being done about privacy in Windows 11!
    If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess
    Want to get more 'Techcess' in your business? Book a free chat with Mark!
    Get more valuable technology insights from m3's blog pages, here.
    Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.
    If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.
    Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.
    Fancy giving the Techcess technology podcast a review and rating? Click here. 
     

    • 1 min
    Microsoft Windows 11 privacy auditing

    Microsoft Windows 11 privacy auditing

    Worried about the privacy of your windows 11 machine?  We've got some good news for you in today's Techcess Tech Update. This bonus episode is to inform you of the updates being made to Microsoft's Windows 11's privacy settings!  Let's face it, we're all worried about our mobile technology security, and usually the operating systems have a solution for this.
    But what about your PC? 

    Well good news!
    Just for you, it's another Techcess Tech Update bonus podcast episode in which Annie will explain what's being done about privacy in Windows 11!
    If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess
    Want to get more 'Techcess' in your business? Book a free chat with Mark!
    Get more valuable technology insights from m3's blog pages, here.
    Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.
    If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.
    Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.
    Fancy giving the Techcess technology podcast a review and rating? Click here. 
     

    • 1 min
    Cloud migration strategy (the Techcess and m3 Networks way)

    Cloud migration strategy (the Techcess and m3 Networks way)

    Is it time to get started with your cloud migration strategy? Well, you'll soon know, as Mark Riddell and the Techcess team are here to talk you through the benefits and risks of a cloud migration strategy for your business! (Scroll to get your free Cloud Migration Strategy checklist!)
    Click this is you're hard of hearing and want to just download and read the episode as a PDF
    Every business will need to make this decision at some point - do we move over to the cloud? You'd be forgiven for giving this more consideration that many other aspects of the IT in your business.
    It's something you need to be absolutely sure of.
    Get it right, and your business will certainly benefit in terms of both efficiency and cost.
    Get it wrong though, and you'll be wishing you'd never even thought of the idea.
    Challenges and benefits of a cloud migration strategy Mark talks us through what a cloud migration strategy is, and how to implement one.

    Should you get started on your cloud migration strategy? Well that's what we're hoping to help you decide with this episode.
    In the episode we mention m3's Cloud Migration Strategy check list - and here it is! Click to download.
     
    Episode transcript You would have probably already seen the link to the PDF above.
    Here's a very quick sneak preview of that transcript in which Mark offers advice to any businesses or individuals who are considering undertaking a cloud migration strategy.
    Basically, there are two options.
    "One is a shallow integration and this option means you'll move your entire onsite application to the cloud, making limited changes to the servers. You essentially lift your applications and systems as is and move them to the cloud as one. You may hear this being referred to as a lift and shift.
    And option two is a deep cloud integration and with this option you modify your applications during the process of migration to take full advantage of the key cloud capabilities on offer. This may be relatively simple or may involve a more sophisticated modification.
    Then you need to decide if a single or multicloud solution is best."
    Free buyers guide! Want to get hold of the free buyers guide that Mark and the m3 Networks team have put together for you?
    Click this link and you'll be taken to the download link where you can get your free copy!
    https://m3networks.co.uk/buyersguide
    Want to get more 'Techcess' in your business? Book a free chat with Mark!
    Get more valuable technology insights from m3's blog pages, here.
    Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.
    If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.
    Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.
    Fancy giving the Techcess technology podcast a review and rating? Click here. 
     

    • 11 min
    • video
    Google is working around the clock to remove all that annoying notification spam from your inbox (VIDEO version)

    Google is working around the clock to remove all that annoying notification spam from your inbox (VIDEO version)

    Do you suffer from all those annoying notification spam emails from websites?  We've got some good news for you in today's Techcess Tech Update. This bonus episode is to inform you of the work that's being done by Google behind the scenes!  At m3 Networks we really feel for our customers present and future when it comes to those annoying emails that keep turning up in your inbox.
    These are emails that arrive when you accept notifications on websites you're visiting and they're called notification spam.
    Just for you, it's another Techcess Tech Update bonus podcast episode and we'll explain what's being done about them!
    If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://m3networks.co.uk/techcess
    Want to get more 'Techcess' in your business? Book a free chat with Mark!
    Get more valuable technology insights from m3's blog pages, here.
    Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.
    If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.
    Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.
    Fancy giving the Techcess technology podcast a review and rating? Click here. 
     

    • 1 min

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