156 episodes

Jeanne Bliss, five time Chief Customer Officer and author of “Chief Customer Officer 2.0” is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.

Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth.

The Chief Customer Officer Human Duct Tape Show C-Suite Radio

    • Business
    • 4.9, 30 Ratings

Jeanne Bliss, five time Chief Customer Officer and author of “Chief Customer Officer 2.0” is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.

Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth.

Customer Reviews

4.9 out of 5
30 Ratings

30 Ratings

Susan Schramm ,

CEO, Go to Impact

This podcast is a “ must listen” for me each week. Jeanne asks the questions I would have asked to get to the real issues of customer focused business- and directly asks what works/ what doesn’t. A gem!

JHKeeso ,

Worth your time

There are many CX and CS focused podcasts but they mainly just promote their own specific consulting or frameworks. This show does a great job in reflecting learnings while not going too vendor heavy.

J. Barshop ,

Awesome show, highly recommend!

Jeanne and her guests provide some incredibly actionable and compelling content on how to effectively grow your business by focusing on championing your customer.

Highly recommend listening and subscribing to The CCO Human Duct Tape Show if you want the knowledge AND mindsets to become the brand customers flock to (and reach your overall business goals as a result)!

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