At Planhat we are passionate about Customer Success and our Podcast Channel is dedicated to all things Customer Success. Our host Anika Zubair, discusses Customer Success with SaaS entrepreneurs in the global start-up scene. We dive into important and relevant topics to help spread knowledge and answer questions about customer success, engagement, support, experience and more. Planhat offers a Customer Success Platform built to make Customer Success simple. Check us out at www.planhat.com :)
Kellie Lucas, CS Author & Coach - Customer feedback, turning feedback into insights
Our host Anika Zubair chats with Kellie Lucas, author and coach, on how to turn customer feedback into insights.
Ray Rauch, VP of Customer Success at Concord - Evolution of the CSM
Our host Anika Zubair chats with Ray Rauch, VP of Customer Success at Concord on the evolution of the CSM.
Alex Farmer, VP of Customer Success at Cognite - Building a customer advocacy program
Our host Anika Zubair speaks with Alex Farmer, VP of Customer Success at Cognite
Fran Beckley, Head of Client Services at SourceBreaker - Keeping CSMs engaged at work and career development
Our host Anika Zubair speaks with Fran Beckley, Head of Client Services at SourceBreaker.
George C. Huang, Director of Customer Experience & Success at Remo - How to go from $0 to $5m in SaaS revenue within a span of 3 months without any VC funding
Our host Anika Zubair chats with George C. Huang, Director of Customer Experience & Success at Remo on the huge success they achieved in the last 3 months and how focusing on Customer Success from the beginning can lead to astronomical growth.
Chris Jones, Director of CS, EMEA at Enboarder - Remote Customer Onboarding
Our host Anika Zubair chats with Chris Jones, Director of Customer Success at Enboarder. As tech companies start to onboard new customers remotely, for some companies this is something that has never been done before and for others it was a natural transition. But now after months of remote onboarding is your method working?