37 episodes

At Planhat we are passionate about Customer Success and our Podcast Channel is dedicated to all things Customer Success. Our host Anika Zubair, discusses Customer Success with SaaS entrepreneurs in the global start-up scene. We dive into important and relevant topics to help spread knowledge and answer questions about customer success, engagement, support, experience and more. Planhat offers a Customer Success Platform built to make Customer Success simple. Check us out at www.planhat.com :)

The Customer Success Channe‪l‬ Planhat & Anika Zubair

    • Business
    • 4.8 • 5 Ratings

At Planhat we are passionate about Customer Success and our Podcast Channel is dedicated to all things Customer Success. Our host Anika Zubair, discusses Customer Success with SaaS entrepreneurs in the global start-up scene. We dive into important and relevant topics to help spread knowledge and answer questions about customer success, engagement, support, experience and more. Planhat offers a Customer Success Platform built to make Customer Success simple. Check us out at www.planhat.com :)

    Kellie Lucas, CS Author & Coach - Customer feedback, turning feedback into insights

    Kellie Lucas, CS Author & Coach - Customer feedback, turning feedback into insights

    Our host Anika Zubair chats with Kellie Lucas, author and coach, on how to turn customer feedback into insights.

    • 42 min
    Ray Rauch, VP of Customer Success at Concord - Evolution of the CSM

    Ray Rauch, VP of Customer Success at Concord - Evolution of the CSM

    Our host Anika Zubair chats with Ray Rauch, VP of Customer Success at Concord on the evolution of the CSM.

    • 32 min
    Alex Farmer, VP of Customer Success at Cognite - Building a customer advocacy program

    Alex Farmer, VP of Customer Success at Cognite - Building a customer advocacy program

    Our host Anika Zubair speaks with Alex Farmer, VP of Customer Success at Cognite

    • 45 min
    Fran Beckley, Head of Client Services at SourceBreaker - Keeping CSMs engaged at work and career development

    Fran Beckley, Head of Client Services at SourceBreaker - Keeping CSMs engaged at work and career development

    Our host Anika Zubair speaks with Fran Beckley, Head of Client Services at SourceBreaker.

    • 40 min
    George C. Huang, Director of Customer Experience & Success at Remo - How to go from $0 to $5m in SaaS revenue within a span of 3 months without any VC funding

    George C. Huang, Director of Customer Experience & Success at Remo - How to go from $0 to $5m in SaaS revenue within a span of 3 months without any VC funding

    Our host Anika Zubair chats with George C. Huang, Director of Customer Experience & Success at Remo on the huge success they achieved in the last 3 months and how focusing on Customer Success from the beginning can lead to astronomical growth.

    • 41 min
    Chris Jones, Director of CS, EMEA at Enboarder - Remote Customer Onboarding

    Chris Jones, Director of CS, EMEA at Enboarder - Remote Customer Onboarding

    Our host Anika Zubair chats with Chris Jones, Director of Customer Success at Enboarder. As tech companies start to onboard new customers remotely, for some companies this is something that has never been done before and for others it was a natural transition. But now after months of remote onboarding is your method working?

    • 41 min

Customer Reviews

4.8 out of 5
5 Ratings

5 Ratings

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