Aftermarket Champions Podcast Entytle, Inc.

In this episode of the Aftermarket Champions Podcast, host Vivek Joshi interviews Bridgett Rousselle, Global Lifecycle Business Automation Leader at Xylem. Bridgett delves into the pivotal role of service and aftermarket solutions within the water industry, emphasizing their significance throughout the customer journey. She highlights the necessity for seamless collaboration across different functions within a company to ensure comprehensive service delivery that meets and exceeds customer expectations.

Bridgett also explores the essential mindset required for achieving service excellence, advocating for innovation, customer-centricity, and a culture of continuous improvement. Drawing from her global experience, she underscores the importance of balancing global strategies with an acute awareness of local nuances, enabling companies to adapt their services effectively across diverse markets.

Throughout the conversation, Bridgett stresses the importance of ongoing learning and development within the industry. She emphasizes continuous education as essential for staying ahead of industry trends and evolving customer needs, driving innovation and sustainable growth.

Bridgett concludes by highlighting the transformative impact of a proactive mindset and collaborative approach in establishing leadership in service provision. She encourages industry professionals to embrace change, foster internal cohesion, and prioritize customer-centric strategies to achieve and maintain success in the dynamic water industry landscape.

In this episode of the Aftermarket Champions Podcast, host Vivek Joshi interviews Jonathan Weiner, former CEO of Hayward Gordon. John shares his background in corporate America and his time working in Asia, highlighting the importance of long-term relationships and customer satisfaction. He discusses the challenges of selling capital equipment and the opportunities in the aftermarket, explaining how Hayward Gordon implemented a separate sales organization for aftermarket sales and focused on building customer relationships.

Throughout the conversation, Jonathan emphasizes the importance of change management and continuous investment in employee skills to thrive in the aftermarket industry. He further explains the pivotal role these elements play in sustaining growth and innovation.

The episode concludes with a discussion on the role of private equity in the aftermarket industry. John discusses the importance of building relationships internally and externally, the value of aftermarket business, and the lessons he has learned throughout his career.

Jonathan emphasizes the need for change management when implementing new strategies and the importance of listening and understanding the needs of others, highlighting the role of luck and opportunity in his success. Join us as we explore John Weiner's insights into the aftermarket industry, gaining valuable lessons and strategies for success in this dynamic field.

In this episode of Aftermarket Champions, Vivek Joshi, the host of the podcast, engages in a discussion with Bella Abram, a key figure at Baker Hughes Bentley, Nevada. Bella shares her career journey, from starting as an electrical engineer in Brazil to her current role as a Growth Sales Manager in Europe.

In this insightful conversation, Vivek and Bella explore Bella's transition from sales to service and back to sales, emphasizing the importance of data-driven insights in aftermarket success. They discuss how Bella's leadership has revamped the install-based growth strategy at Baker Hughes, using tools like Entytle to drive global campaigns and inform strategic decisions.

Get your hands on essential insights into navigating the aftermarket landscape and the key attributes of a successful mindset in sales and service. Whether you're a seasoned industry veteran or new to the scene, this episode offers valuable wisdom for thriving in the dynamic aftermarket services sector.

Follow Bella's journey from product development to leading sales initiatives across Europe, driven by her dedication to innovation and progress. Through candid anecdotes and reflections, Bella provides actionable strategies for success in the ever-evolving world of aftermarket sales and service. Tune in to know Bella's secrets to success and maximize your aftermarket journey.

Welcome back to the first episode of season 2 of the Aftermarket Champions Podcast, hosted by Vivek Joshi, CEO of Entytle! We're thrilled to have Carla Wynter, the VP of Global Parts and Services at Johnson Controls, join us for an engaging conversation. Carla shares her remarkable journey through the world of logistics, manufacturing, and technical services.

As Carla reflects on her career, she unveils a tapestry of experiences, from her days at FedEx to her pivotal roles at Webvan, GE, and now Johnson Controls. Each chapter reveals insights into managing diverse teams and driving aftermarket success.

Throughout our discussion, Carla underscores the importance of people-centered leadership and the transformative power of technology in shaping customer experiences. With anecdotes from her tenure at leading organizations, Carla paints a vivid picture of the evolving landscape of aftermarket services.

Listeners will uncover valuable lessons on organizational maturity, from reactive approaches to predictive and proactive strategies. Carla dives into the nuances of assessing capabilities and aligning with industry standards for sustained growth.

But it doesn't stop there. Carla generously shares her wisdom, offering practical advice for aspiring leaders in the aftermarket and service sectors. From the art of networking to the essence of team dynamics, Carla's words resonate as a guiding light in a dynamic industry.

Join us as we embark on a journey with Carla Wynter, exploring the road to aftermarket excellence and uncovering invaluable insights along the way.

In this episode of the Aftermarket Champions Podcast, host Vivek Joshi engages in a dynamic conversation with industry veteran David Hart, Managing Partner at Field Service Associates Ltd. The focus is on the transformative journey of service organizations, highlighting the shift from a necessary function to a lucrative profit center.

David shares valuable insights into the changing role of service leaders, emphasizing the need for a sales-centric approach. The conversation delves into challenges encountered by service leaders. These include prolonged sales cycles and the growing involvement of CFOs and COOs in decision-making. Field Service Learning emerges as a crucial element for all stakeholders, as he discusses the significance of educating people involved in transforming industry perception.

Exploring emerging trends in the field service market, particularly in manufacturing, David discusses the evolving personas of VP of Service roles and CEOs' awareness of untapped potential in aftermarket services. Workforce challenges and technological solutions, including IoT, are addressed.

David offers practical advice for CEOs, emphasizing the importance of a quick return on investment and advocating for seamlessly integrated SaaS solutions. The episode concludes with a forward-looking perspective on the future of service organizations, highlighting their pivotal role in enhancing business profitability and success.

This episode is a comprehensive guide for companies navigating the transformation journey in the field service market, providing strategic insights for success in a dynamic corporate landscape.

Join us in this insightful podcast episode as we engage in a dynamic conversation with Scott Frew, the CEO of iasset.com, a leading player in the technology solutions space. Scott shares valuable insights into the challenges and opportunities within the industry, emphasizing the ever-growing impact of technology across various sectors.

Scott discusses the rapid evolution of the tech landscape, recounting his experiences over the past 15 years and shedding light on the industry's shift towards automation and recurring revenue models. The conversation delves into iasset.com's innovative approach, particularly its commitment to leveraging AI and copilot technology, operating on a robust Azure backplane.

As the discussion unfolds, Scott reveals iasset.com's strategic vision, detailing ongoing technological advancements, including the upgrading of mapping algorithms. The CEO provides a glimpse into their current deployments, showcasing transformative projects with major security distributors. Throughout the conversation, a recurring theme emerges the imperative to automate every facet of their operations.

The podcast concludes with reflections on the broader technological trends, drawing parallels between the challenges faced in the tech industry and other sectors. Scott shares his pragmatic outlook on the future, underscoring the importance of adapting to the ever-changing landscape.

Tune in for a compelling dialogue that explores the nuances of the technology business, offering valuable insights into iasset.com's journey, market trends, and the relentless pursuit of operational efficiency.