A practical podcast on the business of healthcare w/ hosts Don Lee and Shahid Shah. The premise behind #HCBiz is that we can't "just innovate". Sure, you may have a great idea, an all-star team and execute flawlessly, but if you don't understand the complex dynamics of the healthcare business you'll never get traction. We'll identify the issues that impede change, explain why they exist and find ways to work with them, through them, or around them. In short, we'll help you create space for innovation in healthcare through technology (HealthIT | HIT | Digital Health) and workflow. We'll also explore health policy, administration and the psychology behind it all. Finally, we help you align your ideas to business incentives, market them to healthcare leaders and get the sale.
Check out all of our podcasts, videos and blog posts here: http://thehcbiz.com/
Produced by Glide Health IT LLC in partnership with Netspective Media.
Can I Buy You Lunch (and tell you about my product)?
Some people tell doctors that anything more than a cup of coffee is a conflict of interest. What about executives? Is it ok to take them out to lunch? What about a trip to the Super Bowl? Is there a line? Where is it?
On this episode, Don and Shahid discuss a recent LinkedIn discussion where a healthcare executive called shenanigans on himself and his colleagues for accepting gifts.
The gift is a symptom... not the underlying issue.
Tune in to find out what the issue is and how to fix it. Plus, learn why Don hates RFPs and how we can do those better too.
The Business Case for Being Patient-First with Brian Sanderson
There's no business case for doing the right thing in healthcare. Fortunately, being patient-first is the right thing to do and can be good for business too.
Today we talk with Brian Sanderson, national healthcare management leader at Crowe LLP and author of the new book, The Patient-First Revolution. In it, Brian provides a blueprint for hospitals to skyrocket net revenue by boosting patient experience (#HCBiz listeners can grab a free copy of the book here).
Brian explains it's important to think about more than short-term financials. Yes... you need to operate efficiently and run a sound business… those are table stakes. The hospitals and health systems that take it to the next level will do so by playing the long game and being patient-first.
This conversation continues our ongoing exploration of the Healthcare Delivery Organization Innovation Lifecycle Ontology (HDO-ILO). Brian helps us understand how to make the case for prioritizing patient-first practices and how to set and manage expectations within the organization. This, of course, is a critical early step for any healthcare innovation effort.
For full show notes and links, visit https://thehcbiz.com
Building an Innovation Lifecycle Ontology
It's easy to experiment with new tech and produce products that look and sound innovative. It's much harder to tie your innovation efforts to strategic objectives with measurable outcomes and then scale the solution across your organization. The former leads to "death by pilot". The latter makes a difference in people's lives.
We need a more disciplined approach to innovation if we want to make a difference.
In this episode (Ep. 201) we introduce the concept of the Healthcare Delivery Organization Innovation Lifecycle Ontology or HDO-ILO. That's a fancy way of saying that we are attempting to codify what we've learned over the past 200 episodes and through our decades of Health IT / Digital Health innovation experience.
You can find the current draft here:
Healthcare Delivery Organization Innovation Lifecycle Ontology (HDO-ILO)
Our goal is to help the industry move from a haphazard way of innovation to one that is more thoughtful, deliberate, targeted, measurable, and repeatable.
And we need your help!
There are several asks for the community throughout this episode. Please send us your ideas and experiences. We'll bring you on to share them with the #HCBiz community and we'll incorporate them (with credit) into the HDO-ILO.
Let's innovate on purpose, and with purpose. Together...
Find more at: https://thehcbiz.com/201-building-an-innovation-lifecycle-ontology/
Watch this episode on YouTube
Episode 200!!! What's Next for the show?
On this episode, Don Lee and Shahid Shah celebrate 200 episodes of The #HCBiz Show!
We discuss what we've done over the past 6 years and tell you where we're headed next.
In a nutshell, we're going to work to codify what we've learned about innovation in healthcare over the past 200 episodes and in our decades of deploying digital health solutions.
We're steering the effort, but we need your help. There will be plenty of ways to get involved.
Thanks for learning with us over the past 200 episodes. Here's to 200 more!
Oh... and we're on YouTube now too if you prefer the visuals: The #HCBiz Show! - YouTube
Learn more at https://TheHCBiz.com
Putting Ambient Intelligence into the Clinical Workflow at Scale with Peter Durlach
There’s no shortage of development when it comes to AI and ML in healthcare. The technology is already powerful and continues to advance. The challenge, as always, is getting things into the clinical workflow. And doing so at scale.
Nuance has a plan to help innovators and health delivery organizations find alignment and get the right tools integrated into the clinical workflow quickly.
Nuance started with ambient intelligence in the sensory realm. In computing, ambient intelligence (AmI) refers to electronic environments that are sensitive and responsive to the presence of people. Today, Nuance’s Dragon Ambient eXperience (DAX) can capture and code the natural conversation as it occurs between doctors and patients. Soon, ambient sensor tools will be able to see what’s going on in the exam room too.
Building on the sensory tools, Nuance’s somatic ambient intelligence will allow AI to help doctors understand what’s happening inside the body too. And that starts with imaging.
The Nuance Precision Imaging Network (PIN) is designed to integrate imaging insights into the broader healthcare ecosystem and facilitate the use of AI to inform precision diagnostics and therapeutics. In short, Nuance is allowing innovators to deploy their models on top of existing infrastructure in healthcare delivery organizations across the country. And in doing so, they are making it much easier for healthcare delivery organizations to experiment with these models. A real win-win that could accelerate the integration of ambient intelligence into the clinical workflow.
On this episode, we talk with Peter Durlach, Executive Vice President, and Chief Strategy Officer at Nuance, about the technology, the strategy, and the roadmap. Plus, we discuss the AI Collaborative Nuance launched with The Health Management Academy.
Full show notes and links: https://thehcbiz.com/199-ambient-intelligence-peter-durlach/
Care Pays Back: Addressing the Social Determinants of Success in Healthcare Education with Dr. Rebecca Sarlo
It is now widely accepted that socioeconomic issues like food, housing, transportation, and more, directly drive health outcomes in the U.S. These issues hinder access to quality healthcare, and create obstacles to education and stable employment. In the former context, they are often referred to as the Social Determinants of Health. In the latter context, we might consider them the Social Determinants of Success.
One organization that sees it this way is Ultimate Medical Academy (UMA) – a nonprofit healthcare educational institution based in Clearwater, Florida. UMA has instituted what it calls a “culture of care”. That means they are fully committed to addressing the socioeconomic issues that make it difficult for students to apply, attend, and learn at their schools. UMA is committed to providing the support its students need to thrive inside and outside of school.
The culture of care is grounded in a commitment to diversity, community development, and a lifetime of support pledge to every student.
They do this, of course, because it is the right thing to do. But it is also perfect for business! Good for their business as the word of mouth from past students becomes a powerful recruiting tool. And good for the business of health care too. After all, their students will know firsthand the value of receiving this type of support and they will bring it into the healthcare workforce with them. Who better to fix our SDOH issues than those who have already overcome them?
We discuss this, and much more with Rebecca Sarlo, Associate Vice President, and Director of Ultimate Medical Academy’s Clearwater Campus where she oversees both the academic and operational functions at the campus.
For full show notes and links, visit https://TheHCBiz.com.
Don and Shahid, hosts of the #HCBiz Show! highlight all aspects of digital health and more in this can’t miss podcast! The hosts and expert guests offer insightful advice and information that is helpful to anyone that listens!
The industry standard
Don and Shahid’s show set the industry standard for high-quality healthcare podcasting! I learn so much with each episode. Fresh perspective and tons of relevant information. Highly recommended!
Entertaining, insightful and actionable! 🔥
Whether you’re well established as a healthcare innovator, or just getting started as a catalyst for change - this is a must-listen podcast for you! Don and Shahid do an incredible job leading conversations that cover a huge breadth of topics related to the ins and outs of building a thriving healthcare ecosystem - from leaders who’ve actually experienced success themselves. Highly recommend listening and subscribing!