31 episodes

Healthcare management is ever-changing.  Join Lisa Miller where you will hear from innovators and leaders within healthcare and from other industries. Lisa will bring you topics on the business and clinical sides of healthcare on strategy, finance, managed care contracting, nurse engagement, physician engagement, new patient care models, patient satisfaction, innovation, leadership, communication, marketing, plus much more.
 
This radio show will challenge you to think differently through proven strategies and innovative approaches that will help you to elevate your healthcare management and healthcare leadership performance for the ultimate goal of providing exceptional patient care.
 
Enjoy diverse and thought-provoking conversations. Lisa will present best practices, new strategies, and ideas for you to think about and to implement in your career and your healthcare organization. To contact Lisa Miller, please email: lmiller@viehealthcare.com and on linkedin at https://www.linkedin.com/in/lisamiller/ .
 
The radio show is sponsored by VIE Healthcare Consulting; https://viehealthcare.com

The Healthcare Leadership Experience Radio Show Lisa T. Miller

    • Business
    • 5.0 • 5 Ratings

Healthcare management is ever-changing.  Join Lisa Miller where you will hear from innovators and leaders within healthcare and from other industries. Lisa will bring you topics on the business and clinical sides of healthcare on strategy, finance, managed care contracting, nurse engagement, physician engagement, new patient care models, patient satisfaction, innovation, leadership, communication, marketing, plus much more.
 
This radio show will challenge you to think differently through proven strategies and innovative approaches that will help you to elevate your healthcare management and healthcare leadership performance for the ultimate goal of providing exceptional patient care.
 
Enjoy diverse and thought-provoking conversations. Lisa will present best practices, new strategies, and ideas for you to think about and to implement in your career and your healthcare organization. To contact Lisa Miller, please email: lmiller@viehealthcare.com and on linkedin at https://www.linkedin.com/in/lisamiller/ .
 
The radio show is sponsored by VIE Healthcare Consulting; https://viehealthcare.com

    It's Nobody's Money with Drew Lerman | Ep.30

    It's Nobody's Money with Drew Lerman | Ep.30

    In Episode 30 of The Healthcare Leadership Experience, Lisa is joined by Drew Lerman, Director of Finance at Southwestern Vermont Healthcare, to discuss challenges in healthcare finance and his upcoming book "It's Nobody's Money.’’
    Drew comments: ‘’…the challenges I see are accounts receivable, hiring, getting people through the door and planning on living on Medicare. …you have to be a profitable organization assuming that you're only going to be paid the Medicare rates.’’
     
    This episode is sponsored by VIE Healthcare Consulting® which has proudly helped hospitals save $772 million since 1999. 
     
    In today’s episode you’ll hear:
     
    Strategies for working with vendors and the importance of dialogue when you’re facing cashflow challenges. ‘’ I found it was helpful to at least keep the dialogue going. That kept the supplies coming into the hospital.’’ 
     
    The challenges facing CFOs in 2022, the four combination approach, and why every hospital needs to have a Plan B and a Plan C.  
     
    The big opportunity for finance leaders: to get out of their comfort zone and build relationships. ‘’You don’t want to be called the ‘’C F No’’, you want to be able to engage people, otherwise you can fail.’’
     
    The real reasons people gets into healthcare. Hint; It’s not all about finance. 
     
    Insights into Drew’s upcoming book, ‘’It’s Nobody’s Money’’, ‘’The bottom line is, you have to treat the money like it’s your own … that means every director, every department. … you have to get ‘’replacement’’ out of your vocabulary.’’
     
    How your health system can benefit from a performance engineer – and how benchmarking against your own hospital can impact your bottom line. 
     
    The need to think differently, and Drew’s ultimate goal for healthcare finance, ‘’I want to make finance a non-threatening term in a healthcare organization. You don't have to run when finance people call. We're there to help you do your job. We're there to give you the tools.’’
     
    Watch the video referred to in this episode here: Empathy, The Human Connection to Patient Care
     
    Email Drew on drew.lerman@svhealthcare.org 
    .
    Connect with Lisa:
    📧 lmiller@viehealthcare.com
    🖥 https://viehealthcare.com
    📱https://www.linkedin.com/in/lisamiller/
    .

    • 27 min
    2022 Healthcare Predictions | Ep.29

    2022 Healthcare Predictions | Ep.29

    In Episode 29 of The Healthcare Leadership Experience, Lisa is joined by Lisa Larter from The Lisa Larter Group to discuss predictions for healthcare in 2022.   
       

    As Lisa observes: ‘’ ..the protection is going to be around measuring and monitoring, capturing opportunities in real-time. No longer looking back and saying, "Oh, wow, we missed that opportunity 12 months ago…and we've had this year of overspending.. we need to do things in real-time.. that has to be a must.’’                 

     

    This episode is sponsored by VIE Healthcare Consulting® which has proudly helped hospitals save $772 million since 1999.  
     

    In today’s episode you’ll hear: 

     

    The need for back-ups, substitutes and data analysis in hospital supply chain. 

     

    Why innovation and collaboration will be critical to success in 2022, without moving to over-reliance on GPOs. ‘’.. I love to see hospitals more self-reliant, more collaborative, maybe with a startup that wants to pivot and move into healthcare.’’ 

     

    The importance of high performance healthcare contract management in the face of rising inflation, and why hospitals have to push back on vendors. ‘’.. We all need to be contributors to the success of patient care.’’ 

     

    Why all hospitals need protection around measuring and monitoring to capture opportunities for cost savings in real-time.  

     

    The challenges of the ‘’great resignation’’, and why intrapreneurship will be the key to successful employee engagement in healthcare in 2022 and beyond.   

     

    How the most effective innovators focus on small, frontline driven innovations. ‘’It’s not a suggestion box, it’s a process.’’ Hint: Every hospital leader should watch Undercover Boss.  

     

    The need for hospitals to think differently in engaging strategic advisors, and the role of fractional positions. ‘’We often think about fractional positions as a fractional CFO or CMO, but you could have fractional project managers, fractional data analysts …it's thinking differently.’’ 

     

    Learn more about the healthcare trends every hospital needs to know in Episode 28 of The Healthcare Leadership Experience.  

     

    We’d love your feedback and topic suggestions for future episodes of The Healthcare Leadership Experience, connect with Lisa …. 

    • 27 min
    Trends in Healthcare | Ep.28

    Trends in Healthcare | Ep.28

    In Episode 28 of The Healthcare Leadership Experience, Lisa is joined by Lisa Larter from The Lisa Larter Group to discuss current trends in healthcare.    
    As Lisa observes: ‘’…in purchased services the …whole approach has been, how do we place purchased services in a box? Well, I'm here to tell you it's not easy,…because…. all your spend is on your invoices.’’
     
    This episode is sponsored by VIE Healthcare Consulting® which has proudly helped hospitals save $772 million since 1999. 
    In today’s episode you’ll hear:
     
    The big winners who stayed focused on financial performance throughout the pandemic and saved millions of dollars ‘’…they pushed through industry norms and were okay with being uncomfortable.’’
     
    The reasons hospitals partner with VIE Healthcare® to save money, including: 
     
    Benchmarking reveals the financial gaps they want to close.  The need to find new areas to optimize spend in their deficit. When executives need a reset on contract spend.   
    The warning signs that indicate a cost management issue. Hint: Unexpected vendor price increases are a challenge.  
     
    How psychology gets in the way of high performance – or to quote Tony Robbins, ‘’… they either have a strategy problem… or a psychology problem.’’ 
     
    Why there is more to identifying cost savings in purchased services than categorization and ratio benchmarking. ‘’The reality is purchase services is a roll up your sleeves, , digging into 12 months of invoices. …it has to be a line item approach.
     
    The power of a self-contracting strategy for healthcare organizations. ‘’GPO pricing may not always be the best pricing. When it comes to PPIs, high cost supplies and purchased services, hospitals will do better self-contracting.’’
     
    Discover the technology that gives every healthcare executive access to their line item details. 
     
    The Healthcare Leadership Experience is going live on Healthcare Now Radio in 2022! Stay tuned to learn more! 
     
    Discover the benefits of launching your own hospital podcast. Listen again to Episode 27 of The Healthcare Leadership Experience. 

    • 25 min
    Why Your Hospital Needs a Podcast | Ep.27

    Why Your Hospital Needs a Podcast | Ep.27

    In Episode 27 of The Healthcare Leadership Experience, Lisa is joined by Lisa Larter from The Lisa Larter Group to discuss the benefits of your hospital launching a podcast.   
     
     
    As Lisa observes: ‘’Podcasts are a phenomenal way for hospitals to share their message, to become educational, to have their physicians talk about their expertise or new innovations or just to get to know them.’’
     
     
    This episode is sponsored by VIE Healthcare Consulting® which has proudly helped hospitals save $772 million since 1999.
     
     
     
    In today’s episode you’ll hear:
     
     
    The compelling statistics that should convince your hospital to launch a podcast, including:
     
     
    104 million have listened to a podcast in the last month. In 2021, 41% of Americans listened to podcasts every month. Podcasting has now surpassed Netflix.  
     
     
    The biggest reasons podcasts fail to engage their target audience. Hint: Boring content is a turn-off.
     
     
    The ‘’edutaining’’ value of podcasts and why the time to start is now. ‘’Those that start now will definitely be leading the way.’’
     
     
    How the SEO benefits of podcasts could help to reduce your hospital spend on paid organic search. ‘’Page search is great, but even better is coming up on the top of Google ….with a podcast that's answering the questions your patients are looking for.’’
     
     
    The key things every hospital should consider when starting a podcast – and why a clear strategy is essential for success.
     
     
    Why we need to make healthcare more human when it comes to podcasts – and why SEO is like stealth marketing. ‘’It can be used to create small, short-form pieces of content. It can be used to create social media posts…. audiograms… TikTok videos.’’
     
     
    The importance of hashtags and the need for a memorable podcast name.
     
     
    VIE Healthcare’s exciting announcement for a hospital podcast pilot – you heard it here first!
     
     
    For more on marketing in healthcare, listen again to Episode 2 of The Healthcare Leadership Experience.
     
     
    Contact Lisa Miller at lmiller@viehealthcare.com today to be part of THLE’s pilot hospital podcast.
     
     
    Connect with Lisa:
    📧 lmiller@viehealthcare.com
    🖥 https://viehealthcare.com
    📱https://www.linkedin.com/in/lisamiller/
    .

    • 35 min
    Healthcare Supply Chain | Ep.26

    Healthcare Supply Chain | Ep.26

    In Episode 26 of The Healthcare Leadership Experience, Lisa is joined by Bryan Covert from VIE Healthcare to discuss hospital supply chain and predicted trends for 2022.   
     
    As Bryan comments: ‘’Now more than ever, supply chain …needs executive support to be successful. And executives need to be paying attention and supporting supply chains so that they can work throughout the organization.’’
     
    This episode is sponsored by VIE Healthcare Consulting® which has proudly helped hospitals save $772 million since 1999.
     
    In today’s episode you’ll hear:
    How the pandemic has shown why outsourcing, or reliance on one source to meet your supply chain requirements, is not a sustainable strategy. ‘’As everyone has heard me say, we can't have an over reliance on one aspect, one strategy. Remember, GPOs are an outsourced provider of services, so, ….their agreements, their services, they also need to be analyzed.’’
    Why every hospital needs to build a strong team post-pandemic – and why healthcare leaders need to pay close attention to supply chain. Hint: The potential ROI for investment in supply chain is as high as 100-1.
    The key trends affecting healthcare supply chain as we move into 2022, including:
    High inflation. Constraints on raw materials. Difficulties in hiring.  
     
    …and why hospitals need to be aware of how vendors will use this narrative to raise their costs. ‘’A lot of the effort now is going to be around controlling costs, and finding those areas where you can lower costs.’’
    The importance of spend analytics for hospitals and the cost savings available in the line-item details of your purchased services spend.
    Three pro-active steps supply chain leaders can take right now – and why every hospital needs to review physician subsidy agreements while revenues are lower, regardless of expiration dates.
    ‘’Just because collections are down, that doesn’t mean the hospital should pay more.’’
    Why 2022 will see supply chain move ‘’out of the basement’’ to become a central operational pillar for every health system.
    For more on purchased services, listen again to Episode 25 of The Healthcare Leadership Experience.
     
    Connect with Lisa:
    📧 lmiller@viehealthcare.com
    🖥 https://viehealthcare.com
    📱https://www.linkedin.com/in/lisamiller/
     

    • 22 min
    Prioritizing Purchased Services | Ep.25

    Prioritizing Purchased Services | Ep.25

    In Episode 25 of The Healthcare Leadership Experience, Lisa is joined by Rich Dormer from VIE Healthcare to discuss why prioritizing purchased services is essential for every hospital.  
     
    As Lisa comments: ‘’If you think about… inflation … hospitals need to be proactively prioritizing purchased services…because you're going to see the impact of inflation on purchased services spend.’’
     
    This episode is sponsored by VIE Healthcare Consulting® which has proudly helped hospitals save $772 million since 1999.
     
    In today’s episode you’ll hear:
     
    Why healthcare needs to prioritize purchased services more than ever. Hint: the more complex something is, the greater the opportunity for cost savings.
     
    Three challenges in analyzing purchased services spend:
     
    The line item detail trapped in the invoices. Understanding the terms of complex contracts. How relationships with vendors affect hospital negotiations. ‘’A lot of times hospitals work side by side with representatives from vendor partners … it’s difficult to question, negotiate or push back on certain things on a contract.’’  
    Why every hospital needs to be ahead of the curve when it comes to inflation.
     
    Why you need to implement the following steps before benchmarking:
     
    Categorize the vendor services Compare invoice details to contracts (Hint: This is a big step that a lot of people miss) Don’t overlook end user conversations, ‘’They’re the ones that are living it day-by-day… they know all the little issues that are happening … which you wouldn’t see in the data.’’  
    Three essential modern purchased services strategies that CFOs need to consider right now.
     
    The top two areas of focus for purchased services cost reduction in 2022 – and why financial clauses are problematic for hospitals. ‘….. even clauses that say, "We won't sell to your competitors, but we’re going to charge you several hundred thousand dollars a year not to….what happens is it gets embedded in the contract.’’
     
    Why ratio benchmarking is bad advice when it comes to purchased services cost savings.
     
    For more on purchased services, listen again to Episode 3 of The Healthcare Leadership Experience.
     
    Connect with Lisa:
    📧 lmiller@viehealthcare.com
    🖥 https://viehealthcare.com
    📱https://www.linkedin.com/in/lisamiller/

    • 25 min

Customer Reviews

5.0 out of 5
5 Ratings

5 Ratings

The Medical Strategist ,

The Healthcare Leadership Experience with Lisa Miller

I found the show to be quite interesting and it shared some helpful points to implement in the future.

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