25 min

The Leading Lady: Phenomenal CX Through Personification CX Confessions: The Customer Experience Show

    • Marketing

That’s how Patrick Herning is providing incredible CX as Founder and CEO of 11 Honoré, the fashion brand offering high-end designer options to a plus-sized segment who have never been offered it before.

In this episode, we discuss:

- Why it’s OK to be polarizing

- Why you should speak about your customer as though they’re in the room

- Why criticism and praise should both be taken with a grain of salt

Itching for more CX goodness? You can find this interview, and many more, by subscribing to CX Confessions on Apple Podcasts or Spotify.
Listening on a desktop & can’t see the links? Just search for CX Confessions in your favorite podcast player.

That’s how Patrick Herning is providing incredible CX as Founder and CEO of 11 Honoré, the fashion brand offering high-end designer options to a plus-sized segment who have never been offered it before.

In this episode, we discuss:

- Why it’s OK to be polarizing

- Why you should speak about your customer as though they’re in the room

- Why criticism and praise should both be taken with a grain of salt

Itching for more CX goodness? You can find this interview, and many more, by subscribing to CX Confessions on Apple Podcasts or Spotify.
Listening on a desktop & can’t see the links? Just search for CX Confessions in your favorite podcast player.

25 min