100 episodes

The MSDW Podcast dives into the latest news and events in the Microsoft Dynamics ERP and CRM community. Produced by the editors of MSDynamicsWorld.com, the podcast features interviews and discussions on the latest issues confronting Dynamics AX, GP, NAV, and CRM users and professionals.

The MSDW Podcast MSDynamicsWorld.com

    • Business
    • 4.5, 4 Ratings

The MSDW Podcast dives into the latest news and events in the Microsoft Dynamics ERP and CRM community. Produced by the editors of MSDynamicsWorld.com, the podcast features interviews and discussions on the latest issues confronting Dynamics AX, GP, NAV, and CRM users and professionals.

    Examining the Dynamics GP to Dynamics 365 Upgrade, Ep. 4

    Examining the Dynamics GP to Dynamics 365 Upgrade, Ep. 4

    We continue the Dynamics GP to Dynamics 365 migration podcast series with a conversation focused primarily around making the case for D365 Finance and Operations, once again joined by Karen Riordan of Menlo Technologies and Peter Joeckel of TurnOnDynamics. In some ways, the path to F&O could be described as only marginally easier than a migration from GP to any other vendor's ERP, so the discussion touches on ERP selection more broadly, the range of approaches that partners in the Microsoft channel have selected regarding their own ERP product sales strategies. Many sell more than one ERP, and for many of those, the other ERP is not a Microsoft product. We also touch on the DevOps debate around Business Central and some of the latest Microsoft incentives to GP customers.
     
    Show Notes:
    1:00 - Quick recap of the first three episodes 2:30 - What are renewing GP customers hearing from Microsoft and partners? 5:00 - Marketing evaluation: Microsoft's BREP to CSP incentive and surrounding positioning 10:45 - If GP customers don't select BC straight away, what does ERP selection look like? 15:30 - What are signs that a GP customer might be a good fit for evaluating F&O? 17:15 - Customer story: How AX/FO dimensional inventory solved a GP user's needs 27:00 - What drives cost in ERP projects (hint: it's moving from one to another) 30:00 - Why a partner sells both Dynamics ERPs and a competing vendor's ERP 35:00 - The DevOps debate 41:30 - Why so many GP partners will never look at F&O, and perhaps why some never should

    • 45 min
    Microsoft Dynamics and Azure News Roundup, July 2020

    Microsoft Dynamics and Azure News Roundup, July 2020

    With Microsoft's big summertime virtual event, Inspire 2020, now behind us, the MSDW editorial team chats about some of the biggest news of the event, as well as some of our readers favorite new articles from recent weeks. Up for discussion are the newest Microsoft business applications product names: Customer Voice and Dataflex, as well as Azure cost management, Business Central DevOps, and more.
    Show Notes: 1:00 - Introducing Dynamics 365 Customer Voice, the next generation of Microsoft Forms Pro 4:45 - Pondering the reveal of Dataflex and Dataflex Pro 7:00 - The partner challenge to frame the latest Microsoft business apps portfolio in the best possible light 8:30 - Azure cost management strategy and best practices 10:00 - Debating the burden of D365 Business Central DevOps 14:00 - Reviewing other top contributed articles

    • 15 min
    Mark Stuyt of Neural Impact on the challenge of COVID selling

    Mark Stuyt of Neural Impact on the challenge of COVID selling

    Editor's Note: This episode is sponsored by Ingram Micro Cloud.
    The coronavirus pandemic has become a core element of Microsoft's FY21 cloud strategy. And the company now expects their partners to align with goals around remote and returning workers, industry specialization, and digital transformation.
    While that vision rings true in many ways, it presents challenges for sellers in the Microsoft channel who need to adapt what they sell and how they sell it. Mark Stuyt, chief engagement officer at Neural Impact, a sales and marketing consulting firm that applies behavioral economics, neuroscience, and persuasion psychology to the customer acquisition process, joins us to talk about the transformation that sales teams themselves should consider to close new business in this challenging climate.
    Some selling techniques remain unchanged today, but Mark also emphasizes novel tactics like selling via Teams, using video at key times, thinking more about the advantages of industry specialization.
    To learn more about today's sponsor, Ingram Micro, and their partner services please visit https://microsoft.ingrammicrocloud.com/dynamics/.
    Show Notes: 2:45 - How the pandemic has impacted organizations' investment decisions around tech 4:00 - Unconscious decision making by buyers that leads to selecting a partner 6:30 - Stresses of selling without the traditional early impressions of face to face meetings 8:00 - The range of ways to take advantage of video, and how it taps into buyer psychology 11:00 - Strategies that sales are using today to tap into video 17:20 - Why should a sales team say yes to an industry? 20:30 - The disadvantage that broadly-based partners will face over the next 12 to 18 months compared with industry-focused partners. 22:30 - Why now is the time to be bold in selling 24:30 - The challenge of driving an emotional connection with prospects and customers. 26:30 - The role that  Microsoft Surface Hub can play for partners. 28:00 - Neural Impact's work with Ingram Micro to develop tools to help partners sell remotely

    • 29 min
    Elif Item on Dynamics 365 Commerce deployment and training

    Elif Item on Dynamics 365 Commerce deployment and training

    Microsoft only revealed Dynamics 365 Commerce a year ago, but the offering is already evolving. In reality, Commerce came into existence as a rebrand of Dynamics 365 for Retail with a new e-commerce and content management tools introduced. Today's roadmap for Commerce calls for updates all over the wide ranging solution, from back office to warehouse to the storefront and the call center.
    Amid such a wide ranging product, how does a customer train up their various users? To learn more, we welcome Elif Item, an AX and D365FO veteran who now focuses on training development and delivery through her company, Item by Item. Elif explains that Commerce is now delivered in a range of scenarios, and that variability is what can make training so challenging. Customer service agents and e-commerce management staff have very different experiences in the same system, for example. Training methods are also changing, and Elif talks about how her firm and clients are embracing different types of training content and platforms.
    Show Notes
    2:00 - The evolution of Dynamics 365 Commerce and Elif's recent experiences 5:00 - How the introduction of e-commerce capabiilties changed the product 7:30 - The types of scenarios in which Commerce is deployed today 11:00 - How Commerce differs from third party e-commerce solutions 16:00 - The range of unique requirements and roles that Commerce aims to cover 20:30 - How do you balance so many retail-related roles in a single system 26:15 - Overlooked roles that still need training 32:00 - Learning styles and training trends for today and the future 39:00 - On embracing the changing roadmap of Dynamics 365 products

    • 40 min
    The importance of pre-project planning for Microsoft Dynamics 365 success

    The importance of pre-project planning for Microsoft Dynamics 365 success

    Editor's Note: This episode is sponsored by DXC Technology.
    There is no single approach to successfully tackling challenges like project methodology, executive sponsorship, user adoption, or planning for post go-live support, but they are all absolutely critical to a successful Dynamics 365 project outcome.
    This podcast episode explores some of the very real decisions organizations must face before and during an enterprise software project, and how they reckon with the factors that determine success. The responsibility – and the credit – for a successful project outcome is almost always shared between the services delivery team and the customer's own people. Microsoft MVP Rick McCutcheon speaks with Russ Riley and Greg Pierce of DXC Technology about the mindset of great project teams and what a strong partner relationship looks like during and after go-live.
    If you’d like to speak with our guests or learn more about DXC Technology and how they can help your organization move your business applications from on-premises to the cloud with post go-live support, you can reach them at phone no#: 877-651-6193 or email: dxceclipse@dxc.com.

    • 22 min
    The case for creating more partner opportunities with Dynamics 365

    The case for creating more partner opportunities with Dynamics 365

    Editor's Note: This episode is sponsored by Ingram Micro Cloud.
    Dynamics 365 is one of the product areas in which Microsoft encourages its partners to push for growth. With some of the highest margins in the channel, Dynamics is a lucrative opportunity for firms -- if they can make it part of their portfolio.
    In hindsight, many partners forget or may not have the capacity to add Dynamics 365 to their practice while most may not have the talent, operating model, or financial structure. With the economic impact in today’s market, traditional ERP or CRM isn’t a want anymore, but a need in the digital transformation era.
    Mathew Batterbee, UK & EMEA Dynamics 365 lead at Ingram Micro Cloud, joins the podcast to discuss some of the ways Ingram is working to bring more Microsoft partners into the Dynamics 365 space. Growing the number of partners transacting on Dynamics will require some new thinking and new program models, he says. We discuss some of Ingram's latest programs and also look at broader updates in the Dynamics partner channel like new the BREP to CSP incentives and the untapped potential of Microsoft's Cloud Ascent tool.
    Show Notes:
    1:00 - Mathew's background at Microsoft and in the channel 5:00 - The challenges of transitioning to Dynamics 365 9:00 - How Ingram supports cross-selling Dynamics 365 12:30 - The value and challenges of Microsoft's Cloud Ascent analytics tool for partners 17:00 - The importance of growing the Dynamics 365 channel 19:15 - Mathew's perspective on the new EP to CSP offer for Dynamics ERP on-prem customers 26:45 - How customers who have lapsed on support might be able to revive it

    • 30 min

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