10 min
The Onboarding Choke Point | TDSU Ep. 13 Lifetime Value
-
- Careers
The CEO of CogniSaaS, Rupesh Rao, believes SaaS companies miss the plot when it comes to enterprise onboarding. Timestamps:00:00:00 - The criticality of onboarding00:01:22 - The Importance of Customer Success00:02:22 - Leading Indicators of Customer Success00:03:36 - Measuring Customer Onboarding Progress00:04:40 - Multi-threading value delivery in organizations00:05:45 - Meeting the Needs of Stakeholders00:06:52 - Turning Boundaries into Value during Onboarding00:08:02 - Managing Expect...
The CEO of CogniSaaS, Rupesh Rao, believes SaaS companies miss the plot when it comes to enterprise onboarding. Timestamps:00:00:00 - The criticality of onboarding00:01:22 - The Importance of Customer Success00:02:22 - Leading Indicators of Customer Success00:03:36 - Measuring Customer Onboarding Progress00:04:40 - Multi-threading value delivery in organizations00:05:45 - Meeting the Needs of Stakeholders00:06:52 - Turning Boundaries into Value during Onboarding00:08:02 - Managing Expect...
10 min