24 min
The Profitability of an Excellent Agent Experience Now Brands Talk
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- Marketing
Employees having free time doesn’t have to mean there is less productivity in the workplace. When you create resources that free up your employees time, it allows them to focus on higher value projects that in turn have a positive impact on your brand.
In today’s episode, Teresa Anania, SVP of Global Customer Success, Renewals and Customer Experience at Zendesk, joins us to share how Zendesk creates positive customer interactions by placing an emphasis on employee experiences.
We also feature a question from one of our listeners who sent in a question to podcast@ada.support
Join us as we discuss:
Customer support and revenue based KPIs
Empowering employees to focus on higher value services
Providing employees with the right tools to help them grow
Employees having free time doesn’t have to mean there is less productivity in the workplace. When you create resources that free up your employees time, it allows them to focus on higher value projects that in turn have a positive impact on your brand.
In today’s episode, Teresa Anania, SVP of Global Customer Success, Renewals and Customer Experience at Zendesk, joins us to share how Zendesk creates positive customer interactions by placing an emphasis on employee experiences.
We also feature a question from one of our listeners who sent in a question to podcast@ada.support
Join us as we discuss:
Customer support and revenue based KPIs
Empowering employees to focus on higher value services
Providing employees with the right tools to help them grow
24 min