The Wake Up Eager Workforce Podcast

Suzie Price The Wake Up Eager Workforce Podcast

Helping leaders, trainers and consultants, who are focused on employee selection and professional development build a Wake Up Eager Workforce. Best practices, resources, guidance, encouragement, motivation and inspiration for building energy, commitment and communication in organizations.

  1. Blending AI + Human Behavior for Better Leadership, Job Fit & Workplace Culture

    FEB 5

    Blending AI + Human Behavior for Better Leadership, Job Fit & Workplace Culture

    Episode Preview: In this episode of the Wake Up Eager Workforce podcast, host Suzie Price dives into the powerful connection between human-centered leadership and artificial intelligence. Drawing from her extensive experience in leadership development, Suzie explores how AI amplifies human behavior, making clear that AI is not a replacement for human leadership, but a tool to elevate it. You'll learn how to integrate AI into your leadership approach while maintaining emotional intelligence, clarity, and values. Suzie highlights the importance of understanding the human side of AI—how it mirrors the user's priorities and decision-making. She emphasizes that AI amplifies both strengths and gaps, urging leaders to set the right foundations before implementing AI. Through insightful examples and reflections, Suzie discusses how AI can be used to enhance job fit, culture fit, and long-term success, while also making the case that emotional intelligence and judgment are the true drivers of leadership success in the age of AI. If you're ready to lead with more clarity, increase your influence, and use AI to amplify your leadership rather than replace it, this episode is for you. Read the transcript for Episode 143 below and discover how to blend AI and human-centered leadership to fuel your success and wake up eager every day.   Top Takeaways of Episode #143 ---  AI doesn't replace leadership — it demands better leadership. Technology moves fast; human capability develops through intention and reinforcement. Job fit and culture fit are strategic advantages, not "soft skills." The most successful organizations invest in both systems and self-awareness.   AI isn't replacing leadership — it's raising the bar. In this episode of the Wake Up Eager Workforce Podcast, Suzie Price sits down with Gregory Woods to explore how AI and human behavior must work together to elevate leadership effectiveness, job fit, and workplace culture. Rather than focusing on tools alone, this conversation centers on what truly determines success in an AI-enabled world: self-awareness, judgment, motivation, and human-centered skills. Gregory shares why AI acts as an amplifier of who we already are — strengthening strong systems and exposing weak ones — and why organizations that ignore the human side of AI do so at their own risk. This is a thoughtful, practical discussion for leaders who want to adopt AI without losing trust, culture, or clarity.   In this episode: [00:16:01] Suzie Price: "AI can elevate leadership but only if we make space for self-awareness, clarity, and human-centered skills. It's the human behind the tech that matters." [00:18:41] Gregory Woods: "Leaders must set clear values and define emotional intelligence in AI. Without those guiding principles, AI can go astray and cause organizational challenges." [00:23:20] Suzie Price: "Leadership isn't about being perfect—it's about showing up consistently with the values, judgment, and clarity that allow AI to enhance your decision-making." [00:27:28] Gregory Woods: "Effective leaders know that technology, like AI, needs to be thoughtfully integrated into a well-established foundation. It's the humans who set the direction." [00:43:52] Suzie Price: "Using assessments like SPARK™ helps leaders see the whole person. It's about looking beyond the resume and understanding who someone is at their core."

    1h 11m
  2. Inside-Out Leadership: How High-Commitment Teams Are Built (and sustained) - Best of 2025 — Leading into 2026

    JAN 13

    Inside-Out Leadership: How High-Commitment Teams Are Built (and sustained) - Best of 2025 — Leading into 2026

    Episode Preview: In this episode of the Wake Up Eager Workforce podcast, host Suzie Price explores the power of self-awareness and emotional freedom in leadership. Drawing from her years of experience in leadership development and insights from TriMetrix and Axiology, Suzie explains how understanding your intrinsic motivators can transform your approach to leadership, creating clarity and consistency in your actions. You'll learn how to align your personal values with your leadership approach, how to make accountability a natural, energizing force, and why small, deliberate steps lead to big, lasting results. Whether you're leading a team or working on personal growth, this episode offers actionable tools to help you show up with purpose, build stronger habits, and lead with intention. Suzie also shares real-life examples of leaders and teams who have embraced inside-out leadership, using these insights to move from reactivity to intentionality. The episode emphasizes the importance of emotional freedom and clarity in leadership and how these principles can drive sustainable success. If you're ready to lead with more confidence, increase your impact, and fuel your success by aligning your actions with what truly motivates you, this episode is for you. Read the transcript for Episode 142 below and discover how to fuel your leadership, build accountability, and wake up eager every day.   Takeaways of Episode #142 ---  If you're not consciously driving, stress takes the wheel. Leadership begins when you take the driver's seat. Small daily alignment builds big momentum—and turns setbacks into fresh starts. You are not your emotions—but emotional freedom comes from listening to them. Accountability isn't blame—it's clarity that fuels self-motivation. Always give more than you get and leave more than you take. People first is your strongest bet—and the real win is balance across all three dimensions.   In this episode: [00:05:06] Suzie Price: "Accountability becomes effortless when it aligns with your motivators. When you understand what drives you, follow-through feels less like discipline and more like momentum." [00:16:39] Suzie Price: "Emotional freedom in leadership starts when you stop fighting your feelings and begin listening to them. They're tools, not obstacles." [00:22:49] Suzie Price: "Leadership isn't about doing it all perfectly, it's about doing it with clarity. Once you've gained clarity, it'll give you the energy to keep moving forward." [00:27:49] Suzie Price: "Small daily actions lead to big shifts. The 1% Solution, even when done in small doses, compounds over time and builds real momentum." [00:50:00] Suzie Price: "A brand becomes truly powerful when it moves from transaction to legacy. You create lasting trust by aligning your values and purpose with your actions."

    54 min
  3. Wake Up Eager Life: Own It! Fueling Accountability with What Drives You

    12/10/2025

    Wake Up Eager Life: Own It! Fueling Accountability with What Drives You

    Episode Preview: In this episode of the Wake Up Eager Workforce podcast, host Suzie Price dives into the powerful connection between personal accountability and your intrinsic motivators. Drawing on her extensive experience in leadership development and the science of motivators, Suzie uncovers how understanding what drives you can transform your approach to accountability, making follow-through feel natural and energizing. You'll learn how to harness your top motivators to create momentum in your actions, stay consistent, and unlock greater results in your personal and professional life. Whether you're a leader seeking to enhance your influence or someone striving to cultivate better habits, this episode offers actionable insights and strategies to fuel your success. Suzie also shares real-life stories, reflections on the power of motivators, and practical advice to help you embrace accountability, create meaningful growth, and lead with intention. If you're ready to align your actions with what truly energizes you, build stronger accountability habits, and start creating consistent success—this episode is for you. Read the transcript for Episode 141 below and discover how to fuel your accountability and wake up eager every day.   Takeaways of Episode #141 ---  Accountability gets easier when it aligns with your motivators When you understand what energizes you, follow-through stops feeling like discipline and starts feeling like momentum.  "When you're in your flow, discipline becomes desire." — Unknown Every motivator has a strength… and a blind spot Each motivator can support or sabotage follow-through.  "Knowing yourself is the beginning of all wisdom." — Aristotle Accountability grows through small, deliberate steps Your Accountability Action Plan anchors wins, opportunities, motivator connections, and measurable next steps. "Small disciplines repeated with consistency lead to great achievements gained slowly over time." — John C. Maxwell   In this episode: [00:04:10] Suzie Price: "Accountability becomes effortless when it aligns with your motivators. When you understand what drives you, follow-through feels less like discipline and more like momentum." [00:10:48] Suzie Price: "Every motivator has a strength and a blind spot. Recognizing this helps you leverage what energizes you and manage what might drain your energy." [00:22:49] Suzie Price: "Small, deliberate steps lead to big results. It's not about making huge leaps—it's about consistent actions that align with what truly motivates you." [00:26:08] Suzie Price: "True accountability comes from self-awareness. When you understand your motivators, you can create actionable plans that lead to consistent success." [00:32:03] Suzie Price: "Leadership is about creating space for reflection and ownership. When we lead with clarity and intention, we inspire accountability in ourselves and others."

    42 min
  4. Mini-Episode 12#: Use DISC to Fix Holiday Stress

    12/08/2025

    Mini-Episode 12#: Use DISC to Fix Holiday Stress

    [00:00:00] Suzie : welcome to this wake up eager workforce podcast mini episode where we share in 10 minutes or less our monthly article from LinkedIn in a new audio format courtesy of our AI co host as they walk through the article and share additional insights exclusively for you I am Susie Price I'm your podcast host and the founder of Priceless Professional Development and whether you're listening to one of our long form episodes or something like this mini episode our focus is always to provide everything to you related to helping employees in your organization build a high commitment low drama wake up eager workforce we're focused on creating great hiring creating great teams helping leaders and individuals wake up eager you can find all of our episodes long form and short form at Wake Up Eager workforce.com and you can subscribe anywhere that you get your podcasts so let me know if you have any questions if you are enjoying these mini episodes or any of our other episodes or if I can help you in any way you can find me at Susie at priceless professional. com Susie Price on LinkedIn and of course our contact information if you go to wake up eager workforce.com thanks for tuning in appreciate you very much and go out and have a wake up eager kind of day take care [00:01:24] A1 : let's be honest for a second for all the hype the holiday season can sometimes feel less like a break and more like a high stakes pressure cooker hey definitely you're juggling family dynamics trying to manage expectations and scrambling to find that one perfect gift that just screams I get you [00:01:40] A2 : that annual stress is so real and you know the sources we've gathered suggest that a lot of these problems from gift anxiety to arguments over who does what they're really just rooted in miscommunication [00:01:53] A1 : exactly so our mission today is to do a deep dive into an insight that could be your shortcut to a well a much smoother season [00:02:02] A2 : we're gonna look at a really effective framework for understanding people it's called the d I s C model [00:02:06] A1 : and this isn't about you know diagnosing your relatives it's just about observing behavior and understanding what actually motivates them especially when things get stressful [00:02:15] A2 : precisely d I s C stands for Dominance Influence Steadiness and compliance it's just a smart way to cateagerrize the kinds of behaviors and communication styles you can actually see [00:02:26] A1 : but what I think is so great about our source material is that it turns this the psychological insight into really practical advice it does yeah the research pulls out five specific tips from the model that tackle the biggest holiday stressors we're talking about strategies for delegating tasks activities to lower stress what gifts to actually wrap up [00:02:46] A2 : and even how to praise someone in a way that lands and crucially what pitfalls to avoid so you can keep the peace [00:02:53] A1 : think of this deep dive as like getting the instruction manual for every important person in your life [00:02:59] A2 : a guide to making sure that when you give a gift or just have a conversation you're actually meeting one of their core needs [00:03:06] A1 : okay so before we jump into the applications we really need to slow down and nail the foundation here right I think a common mistake is just memorizing the letter we need to understand the you know the engine that's driving each style why are they acting that way [00:03:19] A2 : that's the most critical piece yeah if you only look at the behavior you completely miss the motivation we're defining these styles by what they seek out and what they're you know fundamentally trying to avoid okay so let's start let's start with the high d for dominance you'll see them as assertive fast paced competitive the go getter the go getter exactly yeah but their core driver is results and control they value competence achievement so their communication needs to be direct quick you want the bottom line they want the bottom line if you start rambling you're wasting their time and that is a major stress trigger for them [00:03:56] A1 : so when my uncle cuts me off mid sentence it's not necessarily him being rude it's efficiency [00:04:01] A2 : it's efficiency he's trying to control the pace of the conversation right to get to the result faster exactly okay next up the high eye the influence style they're the friendly enthusiastic fast paced ones who love change the life of the party totally they're fundamentally people focused their driver is recognition and social acceptance [00:04:22] A1 : so they need to feel liked [00:04:23] A2 : they need to feel included and valued by the group their core need is simple let them talk let them share their stories they thrive on that positive attention [00:04:33] A1 : right that's the person who shows up and immediately starts working the room they're literally recharging by being the center of attention even for a moment [00:04:40] A2 : that's it now moving to the other half we find the high s the steadiness style they're warm patient and they keep a much steadier calmer pace their core driver is security and stability [00:04:55] A1 : okay so they're the opposite of the high eye in some ways [00:04:58] A2 : in many ways yes they are loyal but they're deeply resistant to sudden change or conflict they crave harmony [00:05:05] A1 : so what does that mean for communication it means their primary need is for assurance they need to know that everyone is getting along and that the plan is secure that sounds like a wonderful quality but a chaotic holiday morning must be incredibly stressful for them [00:05:18] A2 : oh it's brutal they're the human stabilizer but they can burn out so fast if the environment gets too frantic [00:05:24] A1 : okay and the last one finally [00:05:25] A2 : the high C compliance they are reserved neat cautious and intensely task focused so their core driver is accuracy and quality they're analytical precise when you communicate with a high C you have to use logic detail all the necessary details because their biggest fear is being wrong or producing something that's substandard [00:05:49] A1 : wow okay so understanding these core drivers control recognition security and accuracy that's the lens we need to apply to these five tips [00:05:59] A2 : exactly so let's look at the first two practical applications they're all about activity how you involve people in holiday tasks and how they really unwind [00:06:07] A1 : this is about meeting their need for either what autonomy or connection that's a great way to put it so let's call the first one the gift of delegation it's giving them a project they'll actually enjoy because it fits their style not just dumping a chore on them [00:06:20] A2 : right for the dominant style if you want them engaged give them something where they can move fast be in charge and make their own decisions [00:06:26] A1 : okay so what would that look like [00:06:28] A2 : the sources strongly suggest getting them involved in competitive family games they need to lead they need to win [00:06:35] A1 : but what if I say give my high d relative a task like planning the seating chart and I don't agree with what they come up with [00:06:43] A2 : ah that's where you have to be careful [00:06:45] A1 : they don't handle interference well [00:06:47] A2 : not at all the source material implies that for a d style you delegate the outcome not the process give them the goal a perfect seating chart and then you have to step back [00:06:57] A1 : if I undermine their control [00:06:59] A2 : you raise their stress levels through the roof yeah immediately got it [00:07:03] A1 : what about the high eye [00:07:04] A2 : the influence style should be your social coordinator your cheerleader ask them to help gather people manage the mood but remember they're driver recognition recognition so you have to make time to listen to their ideas and verbally share your appreciation for them loudly [00:07:22] A1 : they don't want to quite thank you they want applause pretty much [00:07:24] A2 : now the steady style needs a very different approach if you ask for help you have to provide assurances review instructions clearly and check in often but gently you draw them out right you draw them out by asking personal relational questions their task should be something that builds harmony not creates pressure [00:07:43] A1 : okay and the C the compliance style [00:07:46] A2 : this is your detail expert tasks that need focus precision they love that like what assembling that complex new toy managing the high tech home theater or figuring out the you know the detailed instructions for a new gourmet recipe they find calm in complexity [00:08:03] A1 : that makes so much sense you're giving them the gift of certainty structure exactly now let's pivot to the second activity tip yeah how they should distress when the holiday chaos really hits [00:08:14] A2 : okay for the dominant style distressing means vigorous competitive activity it's about physically burning off that need for control so like flag football flag football an intense workout or even really goal oriented activities like intense targeted shopping [00:08:29] A1 : and the influence style they need people [00:08:31] A2 : they need social replenishment absolutely yeah socializing people oriented fun thing charades organizing a big family video call or even just engaging heavily on social media [00:08:41] A1 : they recharge by connecting [00:08:43] A2 : and being affirmed by others okay the steadiness style though needs nothing time they need comfort quiet hot baths predictable yard work or just quiet low demand time with their immediate family [00:08:56] A1 : they're recovering from the emotional labor of keeping everyone happy [00:09:00] A2 : 100% yeah and finally the compliance style destresses

    17 min
  5. Stop Hiding Under the Covers:  Practical and Quick Tools to Get Out of a Funk and Wake Up Eager

    11/21/2025

    Stop Hiding Under the Covers: Practical and Quick Tools to Get Out of a Funk and Wake Up Eager

    Episode Preview: In this episode of the Wake Up Eager Workforce podcast, host Suzie Price shares her personal journey of overcoming burnout and reclaiming her energy and focus with powerful tools to help you get out of a funk. Drawing from her expertise and years of coaching leaders, Suzie introduces a fresh, science-backed approach to realign your life with clarity and purpose. Through the lens of TriMetrix and Axiology, Suzie breaks down simple, practical tools that have helped her and countless others transform from stress and overwhelm to energy and alignment. She explains the 1% Solution (Tune In Time) as an easy-to-implement method that resets your mind in just 15 minutes a day, and how consistency can lead to 91 hours of mental calm over the course of the year. Whether you're feeling burnt out, stuck, or simply need a mental reset, this episode provides a clear roadmap to help you overcome those moments and wake up eager every day. Read the transcript for Episode 140 below and discover how these tools can transform your mindset, boost your energy, and put you back in control of your life.   Takeaways of Episode #133 ---  Tune In Time, or TNT Fifteen minutes a day — just one percent of your time — can completely change your energy and focus. It's the pause that resets your perspective and builds 91 hours of calm clarity over the year. As author Greg McKeown reminds us, "If you don't prioritize your life, someone else will." Those 15 minutes are your daily investment in calm, focus, and ownership of your time. The Intentional Focus Method You can't always control what happens around you, but you can control what you focus on. When you shift from frustration to appreciation, you change your entire emotional landscape — and the results that follow. As Abraham-Hicks says, "You have the ability to focus, and therefore, the ability to choose the way you feel." Self-mastery is true power Every time you choose to focus on what's going well, to plan your six must-do's, or to give yourself grace, you strengthen your alignment. Because the most powerful leaders — and the most peaceful people — are the ones who know how to manage their own focus.As Lao Tzu reminds us, "Mastering others is strength. Mastering yourself is true power."   In this episode: [00:05:20] Suzie Price: "Getting out of a funk isn't about waiting for motivation to strike. It's about building small, intentional actions that create momentum." [00:17:43] Suzie Price: "The 1% Solution isn't about big, overnight changes. It's about dedicating 15 minutes a day to realign your focus and reduce stress over time." [00:29:10] Suzie Price: "Self-leadership is the key to everything. When we lead ourselves well, we're better equipped to show up for others and create the life we truly desire." [00:33:33] Suzie Price: "Transformation happens in the small moments. It's those consistent actions that, over time, create the biggest results in our lives."

    57 min
  6. 11/03/2025

    The FIT Formula: From Hiring Hopes to High-Performance Habits

    Episode Overview: In this episode of the Wake Up Eager Workforce Podcast, host Suzie Price takes leaders behind the scenes of one of the most costly challenges in business—bad hires—and reveals how to eliminate guesswork with The FIT Formula, a data-driven system for hiring, onboarding, and developing top talent. Suzie begins by addressing a hard truth: most hiring failures don't happen because of a lack of skill, but because of missing intangibles like poor self-management, weak communication, or misaligned motivation. With warmth and clarity, she introduces the Performance Dashboard—a simple yet powerful tool that helps leaders define the top three to five priorities that drive success in any role. Through her signature car analogy, Suzie breaks down the five components of true fit: Roads Traveled (experience), How They Drive (behavior style), Under the Hood (personal skills), Gas in the Tank (motivators), and Where They Park (culture fit). She reminds listeners that hiring based on résumés alone is like buying a car just for its color—you need to know what powers it, how it performs, and where it belongs. Suzie also shares real-world stories of mismatched hires—including a cautionary tale about a brilliant but misaligned physician—and how TriMetrix® tools reveal the hidden traits that predict true success. From there, she shows how the FIT Formula extends far beyond hiring, becoming a lifelong system for coaching, engagement, and leadership growth. By the end of the episode, you'll understand why clarity is kindness in leadership—and how the FIT Formula gives you confidence, structure, and heart in every hiring and development decision. Whether you're hiring your next team member or coaching your current stars, this episode will help you create alignment, reduce drama, and build a Wake Up Eager Workforce—one great hire at a time. Read the full transcript of Episode 139: The FIT Formula — From Hiring Hopes to High-Performance Habits below and discover how to turn every hiring hope into a high-performance habit.   Takeaways of Episode #139 ---  Clarity Creates Confidence: The Performance Dashboard transforms hiring chaos into precision by defining the top 3–5 priorities that truly drive success in any role. Hire the Whole Person: The FIT Formula helps leaders look beyond the résumé to understand how someone works, why they're motivated, and where they'll thrive. Data Drives Development: Superior Performance Attributes (SPAs)Hiring Templates and TriMetrix tools extend far beyond hiring—they fuel onboarding, coaching, and leadership growth throughout the employee lifecycle.   In this episode: Suzie Price [00:04:11]: "Ninety percent of the time when someone is let go, it's not because of their résumé—it's because of missing intangibles like poor self-management, low accountability, weak communication, or misaligned motivation." Suzie Price [00:05:28]: "Start where clarity begins—the Performance Dashboard. It pinpoints the three to five priorities that define success in a role and gives leaders and employees a shared vision of what winning looks like." Suzie Price [00:12:59]: "Hiring based on the résumé alone is like buying a car just for the color of the paint. You need to know what's under the hood, how they drive, what fuels them, and where they'll thrive." Suzie Price [00:22:08]: "Stop betting on gut instinct and incomplete data. Start hiring and developing with rigor and heart—because when people are in roles that fit, they don't just perform, they thrive."

    23 min
  7. Mini Episode #11: Navigating International Organizational Culture and Leadership

    10/13/2025

    Mini Episode #11: Navigating International Organizational Culture and Leadership

    [00:00:00] Suzie : welcome to this wake up eager workforce podcast mini episode where we share in 10 minutes or less our monthly article from LinkedIn in a new audio format courtesy of our AI co host as they walk through the article and share additional insights exclusively for you I am Susie Price I'm your podcast host and the founder of Priceless Professional Development and whether you're listening to one of our long form episodes or something like this mini episode our focus is always to to provide everything to you related to helping employees in your organization build a high commitment low drama wake up eager workforce we're focused on creating great hiring creating great teams helping leaders and individuals wake up eager you can find all of our episodes long form and short form at Wake up eco workforce.com and you can subscribe anywhere that you get your podcasts so let me know if you have any questions if you are enjoying these mini episodes or any of our other episodes or if I can help you in any way you can find me at Susie at priceless professional.com Susie Price on LinkedIn and of course our contact information if you go to wake up eager workforce.com thanks for tuning in appreciate you very much and go out and have a wake up eager kind of day take care welcome to the deep docs today we're jumping right into well a classic global management challenge leading a team that's on paper really confident but uh deeply resistant to any kind of outside influence we've got this great case study to unpack based on a consultant's work with a leader let's call him Danny he was facing this exact issue with his team in Poland trying to bring them under a new more centralized strategy so our mission here is to sort of fast track your understanding of how you gain leverage in these well these really emotionally charged situations we're looking at how data culture leadership styles how they all clash on that global stage why do good people sometimes resist changes that seem necessary okay let's get into it [00:02:04] A1 : yeah and this case is such a good example because it really highlights that clear financial goals they're often not enough not even close what we're really digging into here is the power of that ingrained local culture you know that tendency towards group solidarity maybe pushing back against outsiders it can effectively block corporate strategy even a really logical one Danny wasn't just tweaking processes he was up against a kind of cultural defense mechanism [00:02:32] A2 : okay so where did he even start yeah I mean you can't just walk in and say your culture is resistant right so the breakthrough or the start of it came from something objective [00:02:40] A1 : exactly it started with a specific piece of analysis a leadership assessment he commissioned for a key local leader this was John the VP of operations OK right that report the VP Operations Benchmark Gap Report it was absolutely pivotal it wasn't just saying John's doing badly no it mapped his actual behaviors against a predefined standard for that VP role yeah and Justin did have strengths the report noted you know real passion for learning very direct communication style [00:03:05] A2 : okay operational strengths good for getting things done [00:03:09] A1 : definitely essential for execution but the gaps [00:03:12] A2 : they were pretty significant especially for a VP level [00:03:15] A1 : oh massive liabilities things you really don't want in a strategic leader we're talking significant shortcomings in personal accountability diplomacy tact and maybe most importantly people skills you can be a technical genius but without diplomacy you can't manage effectively up down sideways it just doesn't work [00:03:35] A2 : and the source material really emphasizes this wasn't just about John was it his gaps were almost amplified by the local situation [00:03:42] A1 : that's right the consultant called it a fortresses culture within that Polish leadership team deeply ingrained very hesitant about new perspectives and honestly really good at creating this sort of barrier against new talent coming in wow a structural barrier that's the perfect term for it John's weaknesses weren't just his own they were symptomatic of this larger kind of protectionist mindset they rewarded sticking together keeping things insular so if Danny had just say replaced John without tackling the culture [00:04:09] A2 : the new person would have just bounced off that fortress wall [00:04:12] A1 : instantly ostracized neutralized yeah so Danny's goal had to be bigger than just fixing John it was about building a leadership foundation strong enough to resist that that pull towards the way things had always been done [00:04:26] A2 : okay this is where it gets really interesting for me because you've got this high emotion environment any criticism feels personal how do you even start talking about competence about culture when everyone's defenses are way up [00:04:39] A1 : data you have to lean on the data those assessment reports were the key they shifted the conversation it wasn't Danny thinks John is abrasive anymore it became this objective tool shows a 45% gap in the specific relational skills needed for this VP role [00:04:54] A2 : that reframing is crucial [00:04:56] A1 : it's everything because if Danny had just used his own observations you know John's difficult the team's resistant they could have brushed it off oh that's just cultural misunderstanding or corporate doesn't get us right [00:05:07] A1 : easy excuses but the gap report it used a recognized framework third party objectivity that was the lever Danny needed it allowed him to actually engage them in those tough but necessary conversations [00:05:18] A2 : and didn't he do something specific with the report visually something quite clever he did [00:05:22] A1 : he asked for a direct visual comparison John's actual assessment results right next to the preset job benchmark for a VP and you're right that benchmark wasn't just a list of tasks it was like a a psychometric map of the ideal VP profile for that company [00:05:38] A2 : so like side by side here's the target here's reality [00:05:41] A1 : exactly laid bare you could see for instance where the benchmark required high scores and say influence intact and John's profile showed these significant dips right there visually that visual data gave them a common neutral language it helped cut through potentially years of defensiveness because suddenly they weren't arguing about personality they were looking at verifiable behavioral gaps against a required standard [00:06:04] A2 : so for you listening if you're facing that kind of dug in resistance objective data isn't just backup it actually provides a kind of psychological safety net doesn't it it lets everyone discuss the roles needs not just perceived personal failings [00:06:17] A1 : and that focus on the role brings us to the next critical point where the real cost of that cultural resistance that fortress culture it became painfully clear John style combined with that team dynamic it basically created an environment that actively rejected desperately needed new talent [00:06:36] A2 : and that talent was Anne right the promising new leader Danny brought in [00:06:40] A1 : that's her she represented the strategic forward looking perspective that the Polish office really needed but she just couldn't get any traction [00:06:47] A2 : why not what was happening day to day [00:06:49] A1 : well the consultant realized she was essentially set up to fail not intentionally maybe but systemically and they use this fantastic analogy to help Danny see the disconnect between her and John [00:06:59] A2 : oh yeah I remember this John was the contractor [00:07:02] A1 : exactly focus purely on execution getting the job done now [00:07:05] A2 : and and she was the architect focused [00:07:07] A1 : on the blueprint the long term vision the strategic direction five years out [00:07:12] A2 : so the contractor just wants to pour the concrete today while the architect is worried about the building's integrity decades from now yeah what did that look like in practice [00:07:21] A1 : it looked like well John the contractor was all about immediate results hitting quarterly numbers keeping costs down right now very tactical and the architect she was focused on strategic alignment managing conflicts relationships with stakeholders investing in things that might not pay off this quarter but were crucial for the future they weren't just bad at communicating they were speaking fundamentally different professional languages [00:07:44] A2 : and the existing culture reinforced the contractor view [00:07:47] A1 : completely John saw Anne's planning as you know maybe impractical pie in the sky stuff and Anne saw John's intense short term focus as actually undermining the company's long term health the resistant culture basically sided with John's approach and starved Anne's strategic initiatives of support and resources [00:08:06] A2 : and the outcome was pretty much inevitable [00:08:09] A1 : I guess sadly yes and resigned and look that wasn't just one failed hire it was a huge red flag about the organizational culture itself the culture was so strong it literally pushed out the very talent brought in to help evolve it which forced Danny and the consultant to ask a really tough question how on earth do you recruit the talent you need when your current environment is basically designed to reject it [00:08:33] A2 : that's a brutal question to face but necessary so Danny's frustration losing in that became the moment things had to change fundamentally a pivot point [00:08:42] A1 : absolutely it forced a pause a necessary recalibration the consultant really pushed Danny to shift focus stop trying to just fill the empty chair quickly instead they needed to deeply analyze the essential traits the next hi

    13 min
  8. 10/13/2025

    Mini Episode #10: Four Communication Skills that Make or Break All Leaders

    [00:00:00] Suzie Price : welcome to this wake up eager workforce podcast mini episode where we share in 10 minutes or less our monthly article from LinkedIn in a new audio format courtesy of our AI co host as they walk through the article and share additional insights exclusively for you I am Susie Price I'm your podcast host and the founder of Priceless Professional Development and whether you're listening to one of our long form episodes or something like this mini episode our focus is always to provide everything to you related to helping employees in your organization build a high commitment low drama wake up eager workforce we're focused on creating great hiring creating great teams helping leaders and individuals wake up eager you can find all of our episodes long form and short form at Wake Up Eager workforce.com and you can subscribe anywhere that you get your podcasts so let me know if you have any questions if you are enjoying these mini episodes or any of our other episodes or if I can help you in any way you can find me at Susie at priceless professional. com Susie Price on LinkedIn and of course our contact information if you go to wake up eager workforce.com thanks for tuning in appreciate you very much and go out and have a wake up eager kind of day take care [00:01:24] AI 1 : has you ever been in that spot where you just you feel like you could be a better leader or maybe more influential even just day to day maybe prepping for something big or just wondering what that uh secret sauce really is [00:01:36] AI 2 : absolutely it's a common feeling [00:01:38] AI 1 : well if that sounds familiar you're definitely in the right place because today we're doing a deep dive into something absolutely fundamental for leadership communication [00:01:47] AI 2 : the bedrock really exactly [00:01:49] AI 1 : and our mission here is well it's pretty straightforward we want to cut through all the noise and get straight to the most impactful stuff for you mm hmm we've focused on this really insightful analysis it's called 4 Communication skills that make or break all leaders [00:02:05] AI 2 : yeah it's a good one [00:02:07] AI 1 : and we're going to break it down distill it to you know the core ideas think of it like your fast track to understanding what really makes great leaders tick [00:02:15] AI 2 : and what's great about this source is how it really nails what inspires people what actually motivates them to act positively it's definitely not about that old command and control style it's more about building an environment where people feel genuinely empowered [00:02:30] AI 1 : that makes me think of a quote the analysis brings up from Ralph Waldo Emerson it's our chief want is someone who will inspire us to be what we know we could be powerful isn't it [00:02:40] AI 2 : it really is and if you think about it communication is basically the pipeline for that inspiration the pipeline I like that yeah it's how leaders connect potential with reality they paint that picture that vision and crucially make others feel like yes they can achieve it [00:02:55] AI 1 : okay so how do you actually do that that's the big question [00:02:58] AI 2 : well that's where this framework comes in [00:03:00] AI 1 : right the analysis gives us this framework it's simple but pretty powerful an acronym actually [00:03:05] AI 2 : C a L L C a L L yeah see you remember yeah and it's designed to help grasp these key skills you know the ones for building trust strengthening relationships inspiring that confidence ready to unpack C a L L let's do it okay first up c it stands for cultivate a positive sense of self in others now this isn't just like flattery right oh definitely not it's much deeper it's about actively empowering people seeing their potential recognizing their contributions and doing it authentically authentically [00:03:36] AI 1 : that's key absolutely leaders who get this right they don't just praise tasks they build the sort of deep seated confidence in the person and that makes the whole team stronger [00:03:47] AI 2 : exactly much stronger more cohesive more effective ultimately it's helping people see their own best qualities [00:03:54] AI 1 : okay so cultivating positivity is crucial but what about when things go wrong problems pop up which they always do right so that brings us to the a N C a L address problems quickly by focusing on behaviors and facts this sounds potentially tricky how do you do that without making things worse [00:04:14] AI 2 : yeah it's a really critical skill the analysis stresses sticking only to facts and observable behaviors no assumptions no judgments precisely you take out the emotional interpretation that you always or you never kind of language it keeps the conversation focused constructive [00:04:28] AI 1 : so it's about the what not the why or the who in a blaming sense [00:04:32] AI 2 : exactly it pays a much clearer path to actually solving the problem rather than just you know creating more conflict [00:04:39] AI 1 : okay that makes sense moving on then from tackling problems to working together the first L is lead by inviting input and participation this feels very collaborative [00:04:50] AI 2 : it is totally the best leaders they know they don't have all the answers they just don't right so instead they focus on creating this space this environment where people feel safe psychologically safe is the term often used [00:05:03] AI 1 : safe to share ideas even maybe disagree [00:05:06] AI 2 : yes safe to share ideas perspectives unique insights even challenges and this isn't just nice it demonstrably leads to better decisions [00:05:15] AI 1 : and people feel more invested [00:05:17] AI 2 : I imagine huge difference they feel ownership because they help shape whatever it is the outcome the plan the solution [00:05:23] AI 1 : got it okay last letter the second L in C a L L is listen aggressively that phrase aggressive listening it sounds intense [00:05:32] AI 2 : it does sound a bit intense doesn't it but it's not about being confrontational [00:05:36] AI 1 : so what is it about more than just you know not talking [00:05:39] AI 2 : oh much more it's about going way beyond just hearing the words it's about tuning in to understand the real intent behind the words the emotion yeah the content exactly the unspoken stuff the full picture when you really practice that kind of focused empathic listening it's a game changer for trust in any relationship any relationship professional personal doesn't matter you're not just waiting to jump in you're genuinely trying to understand where the other person is coming from [00:06:06] AI 1 : okay so C a L L cultivate positivity address problems factually lead by inviting input and listen aggressively if you actually do these things consistently what's the payoff [00:06:18] AI 2 : well the analysis is pretty clear on this it gives you a real competitive edge how so people want to work with you your team your clients your colleagues things just get easier [00:06:28] AI 1 : easier like less friction [00:06:29] AI 2 : less friction more natural flow more authenticity think about work projects sales conversations they feel less like a struggle and more like a collaboration and beyond work does it spill over absolutely if you zoom out it impacts pretty much every part of your life you build deeper trust you have more honest conversations just better connections all around [00:06:50] AI 1 : okay that all sounds great in theory but you know people might be thinking where's the proof does this stuff really work in the real world [00:06:58] AI 2 : great question and the analysis tackles that head on it looks at what actual employees say about their leaders they gathered feedback from thousands of people all sorts of industries too aviation healthcare sales tech really diverse [00:07:14] AI 1 : and what did they find were there common themes about the best leaders [00:07:18] AI 2 : oh yeah very consistent themes people constantly use words like great listener fair knowledgeable listening again always comes up also things like gave me confidence or believed in me and interestingly gave me confidence in their company or believed in their product [00:07:33] AI 1 : so confidence in the person and the mission exactly [00:07:36] AI 2 : other common phrases were inspired me to my best I trusted this person often followed by that she had my best interests in mind [00:07:44] AI 1 : trust is huge [00:07:45] AI 2 : crucial also was straight with me telling the truth good or bad made sure my goals were understood looked out for my development and back to collaboration asked for my opinion and input [00:07:57] AI 1 : wow it paints a really clear picture [00:07:59] AI 2 : it does and there's this one quote the source highlights that really sums it up an employee said I wanted to work with this person I never dreaded our meetings I did more for this person than I did for others because of the confidence and trust I felt [00:08:13] AI 1 : that says it all really doing more because you feel that trust [00:08:16] AI 2 : it really does and what this feedback shows is that people universally value these things trust feeling supported fairness clear communication [00:08:25] AI 1 : leadership greatness isn't some magic formula [00:08:28] AI 2 : no it's about understanding what people fundamentally need from their leaders to be effective themselves it comes from them [00:08:35] AI 1 : and this isn't just based on stories right you mentioned data earlier [00:08:38] AI 2 : correct these anecdotal findings these human experiences they're strongly supported by hard data the analysis points specifically to Gallup research Gallup they do massive studies right huge this one involved nearly 8,000 teams 7,935 to be exact across 36 countries wow and they proved quantitatively the bottom line impact of mastering these skills trust building relatio

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