26 min
The Year of the Pivot with Zendesk’s Paige Young PR 360
-
- Marketing
In This Episode…We talk with Zendesk’s Paige Young about their product, messaging, and customer service. We also talk about Service as a Subscription or SaaS, churn, how to pivot, and learn from 2020.
Show Notes
● [00:46] Are you a coffee or tea drinker?
● [01:22] Can you explain what Zendesk is all about?
● [02:32] What is your main differentiator when it comes to your competition?
● [05:13] How has Zendesk made it easier for PR pros to communicate with customers?
● [07:05] Are you seeing instant gratification amplified in 2020?
● [08:36] How are you pivoting away from customer service to customer excellence?
● [11:01] How has worked with Adobe helped with Zendesk with SaaS?
● [13:46] Can you explain to people what churn is all about?
● [15:14] Do you have effective ways of keeping churn at a low rate?
● [16:58] Would deliver an effective solution to a customer’s problem help as well?
● [17:46] What do you think is the future of SaaS?
● [19:24] Customer also wants multiplatform apps for a more connected environment?
● [20:02] What are some takeaways you’ve learned from 2020?
● [22:19] How will you apply what you’ve learned to 2021?
● [23:55] If you could create one feature for Zendesk, what would it be?
● [24:53] Final Thoughts
People and Companies, We Mentioned in the Show● Paige Young was our guest today. Learn more about Zendesk.
Episode Length: 26:13Thanks so much for tuning in. Join us again next week for another episode!
Download Options● Listen and subscribe to Apple Podcasts, Spotify, Google Podcast, or your favorite podcast player for free!
● If you enjoyed this episode, leave us a review!
Contact Us!● If you want to get involved, leave us a comment!
● Visit us and give us a ‘like’ on our Facebook page!
● Follow us on Twitter.
Thanks for listening!
Hosted on Acast. See acast.com/privacy for more information.
In This Episode…We talk with Zendesk’s Paige Young about their product, messaging, and customer service. We also talk about Service as a Subscription or SaaS, churn, how to pivot, and learn from 2020.
Show Notes
● [00:46] Are you a coffee or tea drinker?
● [01:22] Can you explain what Zendesk is all about?
● [02:32] What is your main differentiator when it comes to your competition?
● [05:13] How has Zendesk made it easier for PR pros to communicate with customers?
● [07:05] Are you seeing instant gratification amplified in 2020?
● [08:36] How are you pivoting away from customer service to customer excellence?
● [11:01] How has worked with Adobe helped with Zendesk with SaaS?
● [13:46] Can you explain to people what churn is all about?
● [15:14] Do you have effective ways of keeping churn at a low rate?
● [16:58] Would deliver an effective solution to a customer’s problem help as well?
● [17:46] What do you think is the future of SaaS?
● [19:24] Customer also wants multiplatform apps for a more connected environment?
● [20:02] What are some takeaways you’ve learned from 2020?
● [22:19] How will you apply what you’ve learned to 2021?
● [23:55] If you could create one feature for Zendesk, what would it be?
● [24:53] Final Thoughts
People and Companies, We Mentioned in the Show● Paige Young was our guest today. Learn more about Zendesk.
Episode Length: 26:13Thanks so much for tuning in. Join us again next week for another episode!
Download Options● Listen and subscribe to Apple Podcasts, Spotify, Google Podcast, or your favorite podcast player for free!
● If you enjoyed this episode, leave us a review!
Contact Us!● If you want to get involved, leave us a comment!
● Visit us and give us a ‘like’ on our Facebook page!
● Follow us on Twitter.
Thanks for listening!
Hosted on Acast. See acast.com/privacy for more information.
26 min