29 min

Therese Steiner - Director of Strategy & Operational Effectiveness in Global Customer Success at Lexis Nexis [Journey Mapping‪]‬ Press 1 For Nick

    • Management

Therese Steiner - Director of Strategy & Operational Effectiveness in Global Customer Success at Lexis Nexis. She talks about how to use customer journey to drive continuous improvement.

#customerexperience #customerservice #press1fornick

Therese Steiner - Director of Strategy & Operational Effectiveness in Global Customer Success at Lexis Nexis. She talks about how to use customer journey to drive continuous improvement.

#customerexperience #customerservice #press1fornick

29 min